Rated 5 out of 5 by apparentwind Great hotel for business travelers
I was pleasantly surprised by what a great hotel this was for business travel. I found this hotel, clean, comfortable, and very efficient for travel. The rooms are simple but very nice and the beds are comfortable and overall feel very new. The staff are attentive and very nice. I was especially happy to see that room service is offered through a local restaurant (Lago) which meant that it exceeded many other hotels in terms of food quality and variety. In addition the room service was prompt, with my food delivered in 15 minutes. Overall, I would recommend this hotel for any road warrior who favors a very simple and efficient experience and wants to be able to work and play in their hotel and have a good quality of life on the road.
November 7, 2013
Rated 5 out of 5 by Dan302 Great location for the hotel
Located at Cleveland Downtown, very close to the 9th and 6th street, where you can find a lot of good restaurants and bars.
May 31, 2014
Rated 5 out of 5 by Josie814 Urban, modern, fun
We spent a night here following a browns game. The hotel is close enough to the stadium to walk if you'd wish.
Valet parking was reasonably priced and convenient.
The hotel Lobby is fun and funky with a cool modern vibe. The staff was exceptional, friendly and accommodating.
Our room was comfortable and clean. Loved the shower, very roomy and clean!
Our bed was so comfortable. This was seriously one of the best nights sleep I have ever gotten in a hotel room.
The Wxyz bar was fun. Our bartender was great and provided great service.
We grabbed a quick breakfast at the lobby cafe. The sandwiches are made to order and delish! My egg white and cheese English muffin was really good. I was also impressed with the fresh fruit offered! Yum!
We would definitely stay here again!
December 20, 2013
Rated 1 out of 5 by JBHorner What a Waste
This hotel is new. That's the good news. The bad news is that tries to replicate the W brand in an area that really doesn't make it a competitive hotel.
The parking is $20 for valet; $12 if you want to park in an unsecured lot. There are no club amenities whatsoever. So, if you're expecting a club floor, club room, or anything of that type--you're out of luck.
At check-in I wasn't offered my choice of SPG Platinum gift. No big deal (I always take points.), but it does illustrate that the staff isn't up to speed. This was also validated when I asked if they had club facilities. (She didn't know what I meant, and I was already too annoyed to explain further.)
The ONLY reason to stay at this hotel is if you're an SPG member trying to get points, nights, or stays. Any other reason should be thought through carefully.
July 23, 2013
Rated 5 out of 5 by CLM5 New Year's Eve blast
Had a group of three rooms to ring in the New Year and we could not have had a better time. The hotel was a buzz. The staff was great, going out of their way to help us. Comfortable and cool. Will recommend to others traveling to Cleveland or locals taking an in-town vacation.
February 11, 2014
Rated 5 out of 5 by JMart Hotel is cool
Bed was comfortable
Staff was friendly and helpful
Look forward to staying again
January 29, 2014
Rated 5 out of 5 by Bill722 Outstanding!
I will always look for Aloft in future travels. This was my first stay, and everything was superb.
May 19, 2014
Rated 5 out of 5 by Morley3 This hotel is so accommodating!
The location is great! Pet friendly services are a huge plus. The staff really does a great job. Keep up the good work.
May 13, 2014
Rated 2 out of 5 by ChicagoBob Poor Layout
The layout of the bathroom and lighting was strange. The light switch for the toliet and shower areas was by the entry door into the room. There was no way to turn the bathroom exhaust fan off which was extremely loud - as was the air conditioning unit.
May 9, 2014
Rated 5 out of 5 by llcpa Very modern look to the hotel and a great view.
New hotel with a great view. The food was excellant, rooms clean and comfortable bed.
May 7, 2014
Rated 5 out of 5 by cjcpa 2 night stay
friendly helpful staff, clean rooms, perfect for a business traveler looking for a comfortible convenient place to stay. And the views of the river are fantastic
May 5, 2014
Rated 3 out of 5 by pincomar Nice hotel, great for train spotters
If I was building a hotel on a busy railway line, I would have used soundproof glass. You clearly didn't. I cannot recomend your hotel to anyone.
May 4, 2014
Rated 4 out of 5 by Tutone Like the sleekness of everything
Hotel is clean and staff was very accomodating. Loved the access to the very nice fitness center downstairs
May 5, 2014
Rated 5 out of 5 by JMK1 Cool Venue
This is a great place to go to enjoy all the amenities of Cleveland. You are in the heart of it all.
May 5, 2014
Rated 5 out of 5 by Satisfied22 This hotel is a must see.
Had a great time at this hotel. Very comfortable and relaxing atmosphere. Room was awesome.
May 5, 2014
Rated 5 out of 5 by cpa72 cpa72
Excellent hotel. highly recommend
May 5, 2014
Rated 5 out of 5 by MACNVK Great hotel!
great atmosphere and fitness center!
May 5, 2014
Rated 5 out of 5 by GPK84 Overall
Great overall experience.
May 5, 2014
Rated 5 out of 5 by HotelGuest2014A Great New Hotel!
Great ne hotel in Cleveland!
May 5, 2014
Rated 5 out of 5 by Chores Fun Overnight Stay
This new hotel is in the heart of the action in Cleveland. We enjoyed our stay and will return when the occasion arises.
April 26, 2014
Rated 2 out of 5 by BizTraveler81 Loud Hotel with Limited Amenities
The Hotel is near a railroad and waterway with loud overnight noises. The hotel restaurant is actually not connected and therefore they charge double service charges - resulting in $10 of additional charges. The front desk was unable to properly execute changes to hotel reservations resulting in charges being misallocated to my fellow business travelers.
October 21, 2013
Rated 2 out of 5 by wingboat NOISY! Trains and their bells, ship whistles!
DON'T stay here unless you like to be woken up by trains and ships sounding their horns.
This hotel is right next to a trolley line, which means that I heard bells for a crossing every fifteen minutes or so. Around 2AM, a ship departed from the port next door, blowing it's horn. Another did the same around 4AM.
Not the fault of Starwood, as this hotel is everything you would expect as far a service and design goes.
April 4, 2014
Rated 5 out of 5 by rndoc12 This Hotel is Awesome
my wife and I stayed at aloft Cleveland downtown for my birthday celebration. the aloft brand is really cool but this property is not your typical Aloft.Located on the mouth of the Cuyahoga River and Lake Erie you have tremendous views of the water and al the ship and port activity. Rooms are clean and efficient,great shower. Hotel has its own bar WXYZ. Also has its own fitness center but all guests receive complimentary use of EB Fitness Club located on the same property. This club is state of the art and also includes aerobic classes. you wouldn't find this type of workout facility for a hotel anywhere else. 3 restaurants located directly adjacent to the hotel as well.There was construction on the next phase. I asked the staff what is going to be they are building apartments and more restaurants. Also, building a boardwalk along the river and a park .When this is complete...wow! Great place for any kind of travel!
April 3, 2014
Rated 2 out of 5 by nbp81 Potential Management and Employee Communication Issues
I read an article online where the hotel was offering a deal of a bottle of champagne and a rose "to your room" if you dined at the restaurants connected to the hotel over the Valentine's day weekend. I called the hotel to get information and to book a room on the deal. When I called the front desk they had no knowledge of the deal. I had to direct the employee to the deal on the website. (This should have been my first hint the property was unprepared for their own promotion). After a little bit of work from both the employee and me, we figured it out and got me booked on the promotion. When my fiancé and I arrived at the hotel to check in, the front desk associate (different from who I spoke with on the phone) was extremely confused on the promotion I was booked in and was unable to answer any of my questions on specifics as to how we obtain the promotional champagne and rose. The employee told me it would be served with my dinner at the Wileyville. I was a little angry because I thought it was to be delivered "to your room". I rechecked the video from the website announcing the promotion, and the General Manager himself states "to your room". Although, I was angry, I let it go and went we went to dinner. At dinner, when I asked about the bottle and rose, the waitress was confused, checked with her management, and told us they were not serving the champagne and rose in the deal but it may be waiting for us in the room when we get back. After dinner we head back to the room and there was no champagne or rose. When I called the front desk, I got transferred to the manager on duty, who told me my bottle and rose should have been served with my dinner at Lago (I did not eat there) She was confused and told me she would call back in 10-15 mins after checking with the accountant. After that time period passed with no call, I called back. After I complained, she came up with a bottle of champagne, no rose. From my observations it appears there is a MAJOR lack of communication between management and the front line employees. None of the employees appeared prepared for questions, and no one had information on the promotion. It was extremely frustrating and now I wish I would have never seen the promotion because it was more work for me than the bottle of champagne and rose (that we never got) was worth.
February 19, 2014
Rated 3 out of 5 by Swimmer0323 Uninformed/inexperienced staff
We stayed here in mid-January for a little weekend getaway. 3 staff errors: 1. Our room came with "breakfast" vouchers. At check-in we were given our vouchers and saw where breakfast could be found without given any further information including time breakfast was served. The next day, Sunday, we went to breakfast...figuring it's Sunday, so they wouldn't close breakfast before lunchtime. It was 11:01...one minute after they stopped "serving". And were told that the woman who does breakfast DOES NOT serve any further...really? Sunday breakfast over at 11? If we were informed we would have made it down sooner.
2. We were asked at check-in what time do we plan on checking out, so they can notify housekeeping and they won't disturb us. Gee, that's pretty thoughful. We informed them noon. At 10am, the first housekeeping knock occurred. At 10:20, the second. At 10:35, the third. Each time we said we aren't ready, but that didn't keep them from trying. And why did the front desk ask if they weren't going to relay the message; they asked us, we didn't ask them.
3. There was a snafu at the restaurant Ken Stewart's on Sat. evening. We then went to the bar at the hotel after dinner. Stayed for about an hour/hour and a half. Went to our room. In the morning, while I was packing up...having been rushed by housekeeping, I noticed a package that was under the desk, between the chair and waste can. Yes, I said UNDER the desk. I thought that odd, as I nor my husband had such a package when we checked-in. It was from the restaurant. Apparently they sent up a bottle of wine along with a large sum of cash as they had over charged,..part of the earlier mentioned snafu. It was obviously delivered while we were down at the bar. No message from the front desk. Not placed on TOP of the desk where it would have been easily seen. Just tucked away. VERY odd, dare I say suspicious in location. If I had not looked under the desk, this package not have been seen.
We will definitely not stay there again.
February 9, 2014
Rated 1 out of 5 by travler14 Horrible, Don't waste your money.
Don't waste your money on this hotel. Very expensive and you get nothing. Parking cost's you 20 bucks a day, no continental breakfast, a bagel costs you 2 bucks. The staff was friendly, parking attendants were friendly and efficient...that's about it. The least they can do is offer free parking and a continental breakfast to justify the expensive rates. Location isn't great either. Hard to get to, bad location and unsavory characters.
September 2, 2013
Rated 4 out of 5 by Amit2013 great place to stay
Aloft Cleveland is a great place to stay. The facilities are similar to other Aloft hotels. However what makes this one special is the plethora of restaurants close by. Ken Stewarts is an excellent steak house in the same building. Also Aloft gets you access to a private gym, that is really nice.
I drive 45 min to client site, but still prefer staying here.
January 14, 2014
Rated 3 out of 5 by Brightky Funky in both a good and bad way
I love the very urban feel of the hotel, the bar area was really cool and easy to have a big group gather. My room was very retro, including a clock that must have come from the 1970’s. There were ear plugs on my pillow and after the first night I knew way- it's loud- so I wore them the second night. I hate that the entire front half of the room and bathroom is on the same switch as the bathroom fan. There really needs to be three different switches (or at least two# one for the entry area, one for the bathroom, and one for the fan. Getting up at night and trying to find the bathroom without lighting up the whole area and turning on the fan was terrible- just a bad design. Also didn't get a copy of my receipt when I left #one wasn't left at my door)- there is nowhere on line to get a copy- when I called the hotel I was sent to the HR director to leave a message. I sent an email and got a very quick reply. Finally, every time I went to my room, a cleaning cart was always in the hallway and there was no one around it. This was in the morning, noon, and night. I know it needs to be there when someone is cleaning a room, but I think this was just permanently parked there and was very unattractive.
November 6, 2013