Rated 1 out of 5 by neil333 unhappy
We will never go back! Though a lovely hotel cosmetically, the staff treated us as though we didn't matter and we were made to feel unimportant and a bother. We started calling to see if an early check in was available about noon on our way into Cleveland, but it was not, which was fine. But when we arrived at 3 pm, as per instructed, our room was not ready. No one offered to help with our bags, so I went in search of a bell cart. we went to the bar and were greeted by a rude bartender that treated us as though we were a bother. After waiting an hour and a half, still no room. We said we had to leave for Progressive field because we were in town to see Omar Vizquel get inducted into the hall of fame and were told to be at gate c by 4:30. I said just put our bags in the room. So we didn't get to enjoy our room, just sleep. we went to the bar after the game but soon left after one drink because, again, the staff was unattentive, at best. The man at the front desk at checkout, was the worst. I won't go on but he was so rude that my wife said she would never go back, even though she loved the room. Not the way to make regulars or keep guests coming back!
June 23, 2014
Rated 5 out of 5 by JessicaQ Really impressed with this location, far exceeded expectations
I have stayed at several Aloft Hotels and have always been happy with the entire hotel as a whole. The Aloft Cleveland was a major surprise because I expected the same amenities as other alofts and this one was above & beyond. View is beautiful, lots of open space, more food services, just amazing. I recommended a collegaue stay there as well and he was overwhelmed with how great this property is. Great job, the staff was friendly and accomodating, property was perfect.
November 21, 2013
Rated 4 out of 5 by johnnyATL Trendy hotel, good bargain option to the W.
Just a step down from most W Hotels, but also a full step down in price. Love that they give you the little extras like free bottled water and in-room wifi. Pretty cool having a pool table in the bar area as well.
July 22, 2014
Rated 5 out of 5 by SYSCODave Concert at Progressive field
This was our first time at ALOFT. The hotel is very trendy, A comfertable king size bed and a very nice shower. The property is a little off the beaten path ( less than 5 min walk to the square). once the flats get going this will be ground zero for entertainment. We walked all around downtown and returned about 1 am and felt safe the whole way.
July 20, 2014
Rated 5 out of 5 by steelers43 restaurants
the restaurants affiliated with hotel do not open early enough.. Very disappointed in this
July 21, 2014
Rated 4 out of 5 by nautigalsfun weekend blitz
went there for a quick weekend to see the wonderful things cleveland has to offer. Aloft was with in walking distance of most of the things we wanted to do. the staff was excellent. room comfort amazing. valet parking can't be beat. bar/restaurant seemed a little "stuffy", but we are pretty simple people.
July 18, 2014
Rated 5 out of 5 by Mycenaean Downtown stay
We stayed downtown because we were going to a show. We live only 30 mins. Away, but love staying downton.
July 20, 2014
Rated 3 out of 5 by Cyclist14 Entertainment District
Great location if the focus of your trip is to party.
July 20, 2014
Rated 5 out of 5 by CatP23 Enjoyable Stay
This is a great hotel! Very modern, clean and convenient. The staff was very friendly and helpful. We especially liked the woman who made us breakfast both days.
June 12, 2014
Rated 4 out of 5 by Tim10 Great
Great hotel for business travel. I stay here often when travelling to Cleveland.
July 18, 2014
Rated 4 out of 5 by Jolynn0723 Great location, luxury rooms
We enjoyed our stay at Aloft in downtown Cleveland. Very swanky. Clean rooms and attentive hotel staff. Only downside was the bathroom door was a slider and it didn't remain shut, it would slowly creep back into the wall. Not a big deal. The other was the morning fire alarm! While not an emergency, an inconvenience nonetheless. Would definitely stay again.
July 14, 2014
Rated 5 out of 5 by ChgoConsultant Great for an Aloft
In reading through some of the other reviews on this property, I think most of the "negatives" describe Alofts in general, and not this particular property.
Overall, I think this Aloft is probably the best that I have been to. The customer service is second to none, and more in line with SPG's higher-end properties. Their SPG status recognition is exceptional and the talent strives to make each customer feel like a valued guest. In addition, this Aloft has room service (from a 'real' restaurant) and laundry service, which is atypical for the Aloft brand.
That being said, it is an Aloft and the physical aspects are in line with brand standards. Therefore, you should expect a smaller room, less then stellar storage space, and no where to sit to watch TV besides in bed. The only property-specific comment is that the hotel is near a train, so you can sometimes hear/feel when a train goes by (though this hasn't bothered me when I try to sleep, they do provide ear plugs, and a "city view" room can help alleviate the noise).
This property will meet and exceed everyone's expectations for an Aloft, but don't forget that it is an Aloft.
October 6, 2013
Rated 5 out of 5 by JoyS Fun on the 4th of July
Family and friends stayed Aloft July, 4th 2014. They had a party 40.00 pp for all food and bar, or 10.00 pp to get in. We did the later since we just had dinner. The view of Cleveland's waterfront fireworks was perfect, DJ fun, crowd very good!! It was one of the best 4th of July celebrations ever!!
The rooms are very nice and Euro style, the Beautyrest mattresses are soooo comfy almost did not want to get up. And this little blue soap is super, I have to find this citrus soap !! Had a great time A++++++++++++++++
July 6, 2014
Rated 2 out of 5 by louisvilleB Party Central?
The room and bathroom were great and clean. However, they had a party in the bar in the lobby and I could hear the music and people well into the night. I had a very difficult time sleeping. The people were spilling outside so either they need better windows or better walls!
July 14, 2014
Rated 3 out of 5 by KHop Didn't live up to expectations
The hotel was nice, but not what I thought it should be. It's Euro design is attractive, but translates to small guest rooms. The rooms were comfortable and had a nice lake-view. The staff lacked some attention to detail-like leaving the cleaning carts in the hallway 24-hours a day on the 4th floor. Drinks at the bar were great, especially the peanut butter cup martini. For parking, I'd definitely recommend using the valet service.
July 8, 2014
Rated 3 out of 5 by Enochc Business traveler
I stayed at this hotel for more than 5 weeks. Rooms are comfortable but noisy on the lake side due to passing train. Housekeping needs improvement because something is always missing on a daily basis whether it's bed not done, missing towels, no water bottle or garbage not emptied. During the whole stay, I had a fishy smell in my room.
Location was great because it's a less than 5 minutes walk to downtown Cleveland with access to many nice restaurants and bars.
July 5, 2014
Rated 4 out of 5 by sakwalk loud club next door
I was happily able to check in early on Wednesday, July 2nd and had a great day and good nights sleep. Thursdays night sleep is a completely different story. The loud music and loud patrons in the connecting restaurant/club kept me up until 3AM. I called down to the front desk, they told me that they would call next door and ask them to turn the music down--I couldn't really tell. Around 3:30 AM, there was a loud group of drunk people coming down the hall. I do understand people "wanting to have a good time" and being loud. It took them awhile to get into their rooms, but I understood. What I didn't understand was the guy across my room yelling down the hall. I opened my door and told him to get back in his room and to please be quiet--he did. I finally fell asleep around 4:30, only to be awakened by the cleaning staff at 8AM. I did not have my no disturb sign on the door-but 8AM seems pretty early to be banging on doors. All in all I enjoyed my stay. I have stayed in Aloft hotels many times before--I do think that the noise coming from next door needs to be addressed. Thanks for your time.
July 11, 2014
Rated 4 out of 5 by Chris767 Getaway stay
Room was adequate for two day stay although sitting chairs would be nice addition. Bed was comfortable to sleep. Staff was all very friendly and helpful including valets. Only issue was barking dog next door during first night of stay....luckily they checked out next morning so second night stay was very relaxing.
July 9, 2014
Rated 5 out of 5 by apparentwind Great hotel for business travelers
I was pleasantly surprised by what a great hotel this was for business travel. I found this hotel, clean, comfortable, and very efficient for travel. The rooms are simple but very nice and the beds are comfortable and overall feel very new. The staff are attentive and very nice. I was especially happy to see that room service is offered through a local restaurant (Lago) which meant that it exceeded many other hotels in terms of food quality and variety. In addition the room service was prompt, with my food delivered in 15 minutes. Overall, I would recommend this hotel for any road warrior who favors a very simple and efficient experience and wants to be able to work and play in their hotel and have a good quality of life on the road.
November 7, 2013
Rated 5 out of 5 by Josie814 Urban, modern, fun
We spent a night here following a browns game. The hotel is close enough to the stadium to walk if you'd wish.
Valet parking was reasonably priced and convenient.
The hotel Lobby is fun and funky with a cool modern vibe. The staff was exceptional, friendly and accommodating.
Our room was comfortable and clean. Loved the shower, very roomy and clean!
Our bed was so comfortable. This was seriously one of the best nights sleep I have ever gotten in a hotel room.
The Wxyz bar was fun. Our bartender was great and provided great service.
We grabbed a quick breakfast at the lobby cafe. The sandwiches are made to order and delish! My egg white and cheese English muffin was really good. I was also impressed with the fresh fruit offered! Yum!
We would definitely stay here again!
December 20, 2013
Rated 4 out of 5 by Thomas1023 Fantastic Workout Facilities
Hotel was in a great location, easy walking distance to Sporting Events and restaurants. Room was clean and staff was very helpful.
July 7, 2014
Rated 5 out of 5 by brittchoir very nice
great downtown expierience
July 5, 2014
Rated 5 out of 5 by Bigjacks Smart, Efficient, Enjoyable
Who would think such efficient use of space could be so comfortable? We loved it.,
July 4, 2014
Rated 4 out of 5 by CbusDouglas NIce vibe
The hotel was pretty cool. Nice boutique feel and friendly staff. The check in staff were a little rushed and not as focused on the customer as I expected but they got me checked in quickly. Some of the staff were hanging around the front desk after getting off from work which was also a little weird and detracting. However, everyone was friendly and interested in making my stay pleasant and comfortable. I would definitely stay here again.
June 25, 2014
Rated 1 out of 5 by JBHorner What a Waste
This hotel is new. That's the good news. The bad news is that tries to replicate the W brand in an area that really doesn't make it a competitive hotel.
The parking is $20 for valet; $12 if you want to park in an unsecured lot. There are no club amenities whatsoever. So, if you're expecting a club floor, club room, or anything of that type--you're out of luck.
At check-in I wasn't offered my choice of SPG Platinum gift. No big deal (I always take points.), but it does illustrate that the staff isn't up to speed. This was also validated when I asked if they had club facilities. (She didn't know what I meant, and I was already too annoyed to explain further.)
The ONLY reason to stay at this hotel is if you're an SPG member trying to get points, nights, or stays. Any other reason should be thought through carefully.
July 23, 2013
Rated 5 out of 5 by Pam06 The hotel is clean and friendly service
The hotel was clean and the service was great. I highly recommend this hotel
June 30, 2014
Rated 4 out of 5 by Vdm44 Good choice whwn working for EY
Great hotel when meeting or working with ey , hotel and ey office are directly connected, which makes it pleasant especially in winter times, when selecting room ensure you do not have view on lake .. A train, train is pretty noisy.
June 28, 2014
Rated 5 out of 5 by CLM5 New Year's Eve blast
Had a group of three rooms to ring in the New Year and we could not have had a better time. The hotel was a buzz. The staff was great, going out of their way to help us. Comfortable and cool. Will recommend to others traveling to Cleveland or locals taking an in-town vacation.
February 11, 2014
Rated 5 out of 5 by MarkB60 Hotel has great staff
The staff at this hotel is phenomenal, especially the staffing in the evening. Great personalities and attention to detail.
June 27, 2014
Rated 5 out of 5 by JMart Hotel is cool
Bed was comfortable
Staff was friendly and helpful
Look forward to staying again
January 29, 2014