Rated 5 out of 5 by Furkidmom3 Exceeded my expectations
The facility and the staff completely exceeded my expectations. At every turn, staff were there to greet you, ask not only about your stay, but your day! Everyone had smiles, even at the busiest of times in their day. This is my first trip to Cleveland, and I would certainly make this my first choice when booking a room when I go back. If the staff and the facilities of Aloft hotels in other cities come even close to matching the Cleveland location, then I would make them my first choice in those cities. Keep up the great work!
October 12, 2014
Rated 4 out of 5 by ikerbiker great staff
Staff is super nice. This was our second visit. One problem this time was the noise level of the restaurant /bar next door/down stairs. This place was not associated with the hotel so they had nothing to do with it but may be of concern to those looking to go to bed early and rest in quiet.
October 14, 2014
Rated 4 out of 5 by JuJuBawanna Staff is EXCELLENT
Great staff; very helpful. Good value. The only negative is the lighting in the bathroom. It wasn't very good for putting on makeup and the fan is annoying. I like to listen to the news while getting ready and I would have had to turn the volume up too much to do so.
October 14, 2014
Rated 5 out of 5 by Buck3391 Excellent Staff
I stayed at the aloft in Cleveland for 5 days while on business. The staff were extremely helpful and concerned when I mentioned a very slight problem. They were ready to change my room for me that very moment. I told them it was not required, but if I had a continuous problem that I would speak to them. While I was away from home it was my granddaughters birthday and she could not understand just how big Lake Erie was. When casual speaking with the staff at the front desk regarding it they offered to take to the rooftop for photos for her. The following day I mentioned it to Bill ( the Manager) who then took me to another rooftop with an unobstructed view. That made my granddaughter soooo happy it made my day and hers. All of your staff should be commended on their professional attitudes and caring for their customers. This has had to be the best experience I have ever had with a hotel. I look forward to when I can return so as to enjoy your great staff and hotel.
Thank you for all that you do, Your the Best!
Richard C Fenlason, EMTP
State of Nevada
October 13, 2014
Rated 4 out of 5 by KKWaters Consistant Aloft Hotel
You walk in and are greeted by a friendly, bubbly staff that seem like they enjoy what they do.
Overall a good place.
About a $35 cab ride from airport but in close proximity to action downtown.
The sink drain was slow (room 415) but other than that the stay was nice and the room was clean.
Check out Ken Stewarts restaurant in the same complex for a great dinner!
October 11, 2014
Rated 2 out of 5 by Wedd14 Aloft/ Cleveland Downtown Noisy Party Hangout
First Impressions are everything. The Valets were standing around not helping us. There were no luggage carts. I was with a handicap person and was totally ignored. No help getting out of the car or helping with our luggage.
Then we go to check in and our rooms were not ready. So 2 rooms of people were trying to get ready in one room. Also as we were checking in the clerk kept answering the phone even though there were 2 other clerks standing behind the counter.
Very noisy place. I guess if you want to party all night this might be the place for you.
Also one of our party was not given the wedding party discount even though we had quite a few rooms booked at this place.
If I ignore all that I will say our room was nice. The beds were comfy and the bathroom was nice. Great wall TV.
October 7, 2014
Rated 5 out of 5 by Jillini Great Staff & Location!
The staff is extremely accommodating and friendly across all aspects of the hotel. I've stayed at multiple locations throughout the Cleveland area and am constantly drawn back to the downtown Aloft.
September 30, 2014
Rated 3 out of 5 by GreatDane Glad to have a Starwood in Cleveland, but...
This is our first Aloft experience and it's OK, not amazing, but much of that is due to the design of the hotel itself. Staff has been wonderful. We requested a room that did not face the railroad due to other reviews warning us about the noise. We haven't detected any noise yet from the trains. There's only 1 chair in the room, and the bathroom light/fan turn on together making it either dark or loud and light. Odd design. Bed was fine, shower is nice, rooms are smallish, but for a quick trip to Cleveland it's fine. GPS didn't recognize the address so we had to do a bit of searching. It's expensive to park - valet is $20/day or you can self park with no in/out abilities for $12-18. I would stay here again as it's the Starwood option here, but I understand another starwood hotel opens here next year that would attract my attention more.
July 2, 2013