Rated 4 out of 5 by nautigalsfun weekend blitz
went there for a quick weekend to see the wonderful things cleveland has to offer. Aloft was with in walking distance of most of the things we wanted to do. the staff was excellent. room comfort amazing. valet parking can't be beat. bar/restaurant seemed a little "stuffy", but we are pretty simple people.
July 18, 2014
Rated 2 out of 5 by ChicagoBob Poor Layout
The layout of the bathroom and lighting was strange. The light switch for the toliet and shower areas was by the entry door into the room. There was no way to turn the bathroom exhaust fan off which was extremely loud - as was the air conditioning unit.
May 9, 2014
Rated 4 out of 5 by Jolynn0723 Great location, luxury rooms
We enjoyed our stay at Aloft in downtown Cleveland. Very swanky. Clean rooms and attentive hotel staff. Only downside was the bathroom door was a slider and it didn't remain shut, it would slowly creep back into the wall. Not a big deal. The other was the morning fire alarm! While not an emergency, an inconvenience nonetheless. Would definitely stay again.
July 14, 2014
Rated 5 out of 5 by steelers43 restaurants
the restaurants affiliated with hotel do not open early enough.. Very disappointed in this
July 21, 2014
Rated 2 out of 5 by BizTraveler81 Loud Hotel with Limited Amenities
The Hotel is near a railroad and waterway with loud overnight noises. The hotel restaurant is actually not connected and therefore they charge double service charges - resulting in $10 of additional charges. The front desk was unable to properly execute changes to hotel reservations resulting in charges being misallocated to my fellow business travelers.
October 21, 2013
Rated 5 out of 5 by Mycenaean Downtown stay
We stayed downtown because we were going to a show. We live only 30 mins. Away, but love staying downton.
July 20, 2014
Rated 3 out of 5 by Cyclist14 Entertainment District
Great location if the focus of your trip is to party.
July 20, 2014
Rated 4 out of 5 by Tim10 Great
Great hotel for business travel. I stay here often when travelling to Cleveland.
July 18, 2014
Rated 4 out of 5 by Chris767 Getaway stay
Room was adequate for two day stay although sitting chairs would be nice addition. Bed was comfortable to sleep. Staff was all very friendly and helpful including valets. Only issue was barking dog next door during first night of stay....luckily they checked out next morning so second night stay was very relaxing.
July 9, 2014
Rated 4 out of 5 by CbusDouglas NIce vibe
The hotel was pretty cool. Nice boutique feel and friendly staff. The check in staff were a little rushed and not as focused on the customer as I expected but they got me checked in quickly. Some of the staff were hanging around the front desk after getting off from work which was also a little weird and detracting. However, everyone was friendly and interested in making my stay pleasant and comfortable. I would definitely stay here again.
June 25, 2014
Rated 4 out of 5 by sakwalk loud club next door
I was happily able to check in early on Wednesday, July 2nd and had a great day and good nights sleep. Thursdays night sleep is a completely different story. The loud music and loud patrons in the connecting restaurant/club kept me up until 3AM. I called down to the front desk, they told me that they would call next door and ask them to turn the music down--I couldn't really tell. Around 3:30 AM, there was a loud group of drunk people coming down the hall. I do understand people "wanting to have a good time" and being loud. It took them awhile to get into their rooms, but I understood. What I didn't understand was the guy across my room yelling down the hall. I opened my door and told him to get back in his room and to please be quiet--he did. I finally fell asleep around 4:30, only to be awakened by the cleaning staff at 8AM. I did not have my no disturb sign on the door-but 8AM seems pretty early to be banging on doors. All in all I enjoyed my stay. I have stayed in Aloft hotels many times before--I do think that the noise coming from next door needs to be addressed. Thanks for your time.
July 11, 2014
Rated 4 out of 5 by Thomas1023 Fantastic Workout Facilities
Hotel was in a great location, easy walking distance to Sporting Events and restaurants. Room was clean and staff was very helpful.
July 7, 2014
Rated 5 out of 5 by Bigjacks Smart, Efficient, Enjoyable
Who would think such efficient use of space could be so comfortable? We loved it.,
July 4, 2014
Rated 4 out of 5 by Vdm44 Good choice whwn working for EY
Great hotel when meeting or working with ey , hotel and ey office are directly connected, which makes it pleasant especially in winter times, when selecting room ensure you do not have view on lake .. A train, train is pretty noisy.
June 28, 2014
Rated 5 out of 5 by brittchoir very nice
great downtown expierience
July 5, 2014
Rated 3 out of 5 by Swimmer0323 Uninformed/inexperienced staff
We stayed here in mid-January for a little weekend getaway. 3 staff errors: 1. Our room came with "breakfast" vouchers. At check-in we were given our vouchers and saw where breakfast could be found without given any further information including time breakfast was served. The next day, Sunday, we went to breakfast...figuring it's Sunday, so they wouldn't close breakfast before lunchtime. It was 11:01...one minute after they stopped "serving". And were told that the woman who does breakfast DOES NOT serve any further...really? Sunday breakfast over at 11? If we were informed we would have made it down sooner.
2. We were asked at check-in what time do we plan on checking out, so they can notify housekeeping and they won't disturb us. Gee, that's pretty thoughful. We informed them noon. At 10am, the first housekeeping knock occurred. At 10:20, the second. At 10:35, the third. Each time we said we aren't ready, but that didn't keep them from trying. And why did the front desk ask if they weren't going to relay the message; they asked us, we didn't ask them.
3. There was a snafu at the restaurant Ken Stewart's on Sat. evening. We then went to the bar at the hotel after dinner. Stayed for about an hour/hour and a half. Went to our room. In the morning, while I was packing up...having been rushed by housekeeping, I noticed a package that was under the desk, between the chair and waste can. Yes, I said UNDER the desk. I thought that odd, as I nor my husband had such a package when we checked-in. It was from the restaurant. Apparently they sent up a bottle of wine along with a large sum of cash as they had over charged,..part of the earlier mentioned snafu. It was obviously delivered while we were down at the bar. No message from the front desk. Not placed on TOP of the desk where it would have been easily seen. Just tucked away. VERY odd, dare I say suspicious in location. If I had not looked under the desk, this package not have been seen.
We will definitely not stay there again.
February 9, 2014
Rated 2 out of 5 by nbp81 Potential Management and Employee Communication Issues
I read an article online where the hotel was offering a deal of a bottle of champagne and a rose "to your room" if you dined at the restaurants connected to the hotel over the Valentine's day weekend. I called the hotel to get information and to book a room on the deal. When I called the front desk they had no knowledge of the deal. I had to direct the employee to the deal on the website. (This should have been my first hint the property was unprepared for their own promotion). After a little bit of work from both the employee and me, we figured it out and got me booked on the promotion. When my fiancé and I arrived at the hotel to check in, the front desk associate (different from who I spoke with on the phone) was extremely confused on the promotion I was booked in and was unable to answer any of my questions on specifics as to how we obtain the promotional champagne and rose. The employee told me it would be served with my dinner at the Wileyville. I was a little angry because I thought it was to be delivered "to your room". I rechecked the video from the website announcing the promotion, and the General Manager himself states "to your room". Although, I was angry, I let it go and went we went to dinner. At dinner, when I asked about the bottle and rose, the waitress was confused, checked with her management, and told us they were not serving the champagne and rose in the deal but it may be waiting for us in the room when we get back. After dinner we head back to the room and there was no champagne or rose. When I called the front desk, I got transferred to the manager on duty, who told me my bottle and rose should have been served with my dinner at Lago (I did not eat there) She was confused and told me she would call back in 10-15 mins after checking with the accountant. After that time period passed with no call, I called back. After I complained, she came up with a bottle of champagne, no rose. From my observations it appears there is a MAJOR lack of communication between management and the front line employees. None of the employees appeared prepared for questions, and no one had information on the promotion. It was extremely frustrating and now I wish I would have never seen the promotion because it was more work for me than the bottle of champagne and rose (that we never got) was worth.
February 19, 2014
Rated 5 out of 5 by Pam06 The hotel is clean and friendly service
The hotel was clean and the service was great. I highly recommend this hotel
June 30, 2014
Rated 5 out of 5 by MarkB60 Hotel has great staff
The staff at this hotel is phenomenal, especially the staffing in the evening. Great personalities and attention to detail.
June 27, 2014
Rated 3 out of 5 by MaddyB Great location, average hotel
The hotel is linked to the offices I visit when in town from London. It's the location that is hard to beat which is why I stay there. The breakfast, no bath, no bath robe and noisy air con let it down for me.
I also always ask to stay on the side of the hotel that is away from the trains having once woken up at 3am with the whole room shaking!
June 1, 2014
Rated 5 out of 5 by CATHY27 THIS HOTEL IS WONDERFUL
I WILL STAY HERE EVERYTIME I VISIT CLEVELAND.
June 23, 2014
Rated 1 out of 5 by travler14 Horrible, Don't waste your money.
Don't waste your money on this hotel. Very expensive and you get nothing. Parking cost's you 20 bucks a day, no continental breakfast, a bagel costs you 2 bucks. The staff was friendly, parking attendants were friendly and efficient...that's about it. The least they can do is offer free parking and a continental breakfast to justify the expensive rates. Location isn't great either. Hard to get to, bad location and unsavory characters.
September 2, 2013
Rated 5 out of 5 by scottyb123 Excellent staff, vibe and stay
Really cool hotel, look and feel. Great service, staff and enthusiasm. Nice to have a refreshing new, modern hotel in your chain - more like the simple modern hotels of Europe.
June 12, 2014
Rated 4 out of 5 by EY99 Gym equipment needs improvement
Both elliptical machines are not working properly . There are two machines, one is very hard to pedal and seems to be stuck on a high level. The second one reboots and or starts increasing difficulty level for no reason.
June 7, 2014
Rated 5 out of 5 by Liza2010 New and modern hotel
The look and feel of the hotel was very modern. The staff was friendly and helpful. There were trains that passed by and we could not even hear them. The view from our room was wonderful.
June 9, 2014
Rated 4 out of 5 Cleveland Rocks
Very nice hotel, kinda out of the way, but nice.
June 9, 2014
Rated 5 out of 5 by Dan302 Great location for the hotel
Located at Cleveland Downtown, very close to the 9th and 6th street, where you can find a lot of good restaurants and bars.
May 31, 2014
Rated 5 out of 5 by rndoc12 This Hotel is Awesome
my wife and I stayed at aloft Cleveland downtown for my birthday celebration. the aloft brand is really cool but this property is not your typical Aloft.Located on the mouth of the Cuyahoga River and Lake Erie you have tremendous views of the water and al the ship and port activity. Rooms are clean and efficient,great shower. Hotel has its own bar WXYZ. Also has its own fitness center but all guests receive complimentary use of EB Fitness Club located on the same property. This club is state of the art and also includes aerobic classes. you wouldn't find this type of workout facility for a hotel anywhere else. 3 restaurants located directly adjacent to the hotel as well.There was construction on the next phase. I asked the staff what is going to be they are building apartments and more restaurants. Also, building a boardwalk along the river and a park .When this is complete...wow! Great place for any kind of travel!
April 3, 2014
Rated 5 out of 5 by Bill722 Outstanding!
I will always look for Aloft in future travels. This was my first stay, and everything was superb.
May 19, 2014
Rated 4 out of 5 by Amit2013 great place to stay
Aloft Cleveland is a great place to stay. The facilities are similar to other Aloft hotels. However what makes this one special is the plethora of restaurants close by. Ken Stewarts is an excellent steak house in the same building. Also Aloft gets you access to a private gym, that is really nice.
I drive 45 min to client site, but still prefer staying here.
January 14, 2014