Rated 1 out of 5 by dd556 A overcharged hotel with bad design
That's the worst hotel I have ever stayed in SPG brands and it make me feel to avoid stay with Aloft in future. The check-in process is terrible because their lobby and bar are mixed area so you have to come over crowd to get the reception if there's event. Staffs are really unprofessional and didn't show a willingness to help customer in trouble. The room light control is very bad design. No breakfast dinning area available.
January 31, 2016
Rated 4 out of 5 by YK136 Nice room
Room is clean, comfortable, and everything works. The bath gel and moisturizer are really nice. The staff is very pleasant and professional.
January 17, 2016
Rated 3 out of 5 by BSW4 So Not What I Expected
I wanted to love the hotel based on its concept, but it is so lacking. The one positive aspect was the bartender, Justin. We needed to be out of the room because housekeeping had forgotten to clean the room. We had come back at 3;00PM to get ready for a wedding and found the room as we had left it in the am.. Thankfully, the front desk got right on housekeeping. We stayed at the bar. So that was one strike against the hotel. The lotion was not replaced when we checked in so one squirt and there was no more lotion. The left window shade was ripped. Maybe I'm old, but no drawers in room and the closet was a draped pole. So not up to SPG standards.
November 13, 2015
Rated 4 out of 5 by macallan18 Staff is Fantastic
This was my sixth stay this year, and I always feel like home. Both Justins at WXYZ are fantastic (and both remembered my drink, even though it had been a few months!), and so is Nicki at the front desk.
October 23, 2015
Rated 5 out of 5 by Ricky17 another great stay!!
The staff was knowledgeable and attentive even with a wedding party to assist. Room lay out is efficient.
October 23, 2015
Rated 5 out of 5 by brady84 Great Aloft Property
Enjoyed my recent stay at the Aloft Cleveland. It was a great value stay using SPG free nights, and is one of the better Alofts that I've stayed at. The staff were all great, the ambiance was fun (typical of an Aloft) with a lot of great space to relax and take in Cleveland, and the bar was very enjoyable. I don't know a ton about Cleveland, nor do I go there often, but it seemed to be in a newer, but very lively, location and everything was easily accessible. I thought the SPG recognition (I'm platinum) was better than other Alofts that I've stayed at. The valet was overpriced, but that is to be expected. Overall, a great experience, and definitely a property I'd recommend.
October 13, 2015
Rated 1 out of 5 by sparko gave away my room.
long day traveling from west coast only to find out they had given my room away after I had a reservation for 2 months. I had to share another guests room.
September 12, 2015
Rated 5 out of 5 by Gelane21 Amazing, New Hotel & Location
We were in town for a weekend away, and the last visit to Cleveland was......lacking. This visit, was a WOW! First stay with the Aloft brand, and I have found a new home! It was the hip, new, trendy hotel in town, in the right location, with nightlife 2 steps out the door! It was THE place to be in Cleveland! Rooms = amazing! Service = Amazing!
September 9, 2015