Rated 3 out of 5 by Salesman33 Nice room, not quite ready for business travelers
The room was sleek and trendy looking and the staff was very polite so I would recommend to friends staying for a weekend in Cleveland; however I would hesitate to stay again for business travel (which I do several times a month). Reasons it doesn’t work for business:
1. WiFi system was hard to log into
2. Parking attendant was rude – Gate was broken and after waiting 5-minutes for him he very bluntly told me to drive to the upstairs gate without a bit of apology or directions
3. Breakfast options were slim and only was size coffee cup (small).
4. I ran out of contact solution and they did not have the option for to purchase some as they were out and there convenience store was not in walking distance.
November 20, 2014
Rated 5 out of 5 by Mark555 Pow-wow!
Views, comfort, upscale materials, polite kind staff, yummy food. Wish I could live there.
November 13, 2014
Rated 4 out of 5 by slickmom Nice stay
Overall, stay was good. Location was difficult to find if you're not familiar with the area. Robert at the front desk was awesome!! The music in the lounge/bar area after 10:00 was obnoxiously loud. We went to the bar next door. Might want to consider toning down the music--you're losing business from the crowd that can afford the accommodations.
October 20, 2014
Rated 3 out of 5 by LLeach52 Contemporary Utilitarian
Definitely NOT enough closet room. It took FOREVER to find the iron (which is nowhere near the closet).
The young girl at the front desk explained that she would be putting me on the quiet, city side of the hotel. I am certain she forgot that there was a train, a bridge and a two streets - at least I wasn't above the nightclub like my fellow travelers!
Food at the adjoining restaurants is tasty and spendy. Definitely stop at Lago for happy hour!
October 16, 2014
Rated 3 out of 5 by GreatDane Glad to have a Starwood in Cleveland, but...
This is our first Aloft experience and it's OK, not amazing, but much of that is due to the design of the hotel itself. Staff has been wonderful. We requested a room that did not face the railroad due to other reviews warning us about the noise. We haven't detected any noise yet from the trains. There's only 1 chair in the room, and the bathroom light/fan turn on together making it either dark or loud and light. Odd design. Bed was fine, shower is nice, rooms are smallish, but for a quick trip to Cleveland it's fine. GPS didn't recognize the address so we had to do a bit of searching. It's expensive to park - valet is $20/day or you can self park with no in/out abilities for $12-18. I would stay here again as it's the Starwood option here, but I understand another starwood hotel opens here next year that would attract my attention more.
July 2, 2013
Rated 4 out of 5 by KKWaters Consistant Aloft Hotel
You walk in and are greeted by a friendly, bubbly staff that seem like they enjoy what they do.
Overall a good place.
About a $35 cab ride from airport but in close proximity to action downtown.
The sink drain was slow (room 415) but other than that the stay was nice and the room was clean.
Check out Ken Stewarts restaurant in the same complex for a great dinner!
October 11, 2014
Rated 3 out of 5 by Rob549 Nice place to staff for a football game.
Everything we needed was within walking distance. The room was nice but we had to change rooms due to a water leak from a room above ours; 3rd flr. We were moved to the 5th floor and it smelled of sewage. The smell was not over powering but it was still present.
October 29, 2014
Rated 1 out of 5 by BusinessTravel2014 Very Nice Rooms - Hotel Has Major Security Problems
My experience at the Aloft Cleveland Downtown was unfortunate, and I hope to not have to repeat it.
I consider myself a seasoned traveler and can say that, as far as low amenity hotels are concerned, this hotel is quite nice. The rooms, while not the largest, are decorated nicely, always clean, and comfortable.
Having said that, the hotel needs to address the dangerous atmosphere it fosters. I stayed this past weekend on a quick business trip I had to take to Cleveland. On the Saturday night, I returned to the hotel after working past midnight to find scores of younger 20-somethings in the lobby and bar area with unfathomably loud music playing. While not the nicest ambiance for a business traveler, my room happened to be on the 6th (top) floor, so I thought little of it and headed up to go to bed.
I noticed that the Aloft does not have - as some hotels do - keycard readers in the elevators that are designed to only allow guests of the hotel onto the hotel's various floors. While it is true that many hotels do not have these, the hotels typically have some form of security.
A few minutes after reaching my room (nearing 1 am), the noise in the hallway went from generally quiet to extremely noisy. I looked out the peephole in my door and saw maybe 12-14 of the people who were previously at the downstairs bar area coming up and out of the elevators (they were not guests at the hotel). They densely packed the 6th floor hallway around the elevator area and carried on yelling. Either they were inebriated or just generally out-of-control individuals, but either way many were yelling profanity and some racially charged language while running down the hall.
I immediately called the front desk as the general noise and poor behavior at 1 am in the morning was disturbing not just me, but I'd imagine the whole floor. It took me multiple tries on the telephone to reach the front desk - likely because numerous other guests were woken up and similarly calling the desk. After getting through to the front desk, the woman yelled into the phone that she could not hear me due to the aforementioned loud music pervading the entire first floor. She hung up.
A few minutes later, the 6th floor elevator area went from bad to worse as more people joined their friends upstairs in the hall. At this point, one of the unruly people in the hall began banging on my door yelling "Nobody's going to stop us!" - he may have tried to kick the door as well, I am not sure.
I hurriedly called the front desk again and tried to explain the situation, as I was quite fearful at this juncture. The woman at the front desk (same one as the prior call) was yelling into the phone over the music that she could not hear me. I was yelling back that there was a dangerous situation on the 6th floor and that she needed to call security or the police. After yelling back into the phone that she could not understand me because of the noise, she said "We appreciate it, thank you sir. She hung up again. I am not sure what she "appreciated" or was thanking me for, since by her own admission she could not understand me. At close to 2 am, someone finally came up to the floor and told the group that was still yelling and banging on doors to disband. I noted above that they were not guests. I say this because as the people started leaving the 6th floor and the noise died down, the street below was flooded with a few dozen extremely unruly people who could be easily heard despite my being many floors up.
My experience at the Aloft in downtown Cleveland was truly alarming. I have been in good and bad hotels, and everything in between. However, until last night, I had never ever been in a hotel where I felt my safety was threatened by an unruly mob outside my door in the middle of the night.
As the environment within the hotel itself is dangerous, I hope never to stay at an Aloft hotel again.
March 23, 2014