Rated 4 out of 5 by slickmom Nice stay
Overall, stay was good. Location was difficult to find if you're not familiar with the area. Robert at the front desk was awesome!! The music in the lounge/bar area after 10:00 was obnoxiously loud. We went to the bar next door. Might want to consider toning down the music--you're losing business from the crowd that can afford the accommodations.
October 20, 2014
Rated 5 out of 5 by Kitty55 Great Facility!
We stayed 1 night for a wedding in Cleveland. Everything was perfect. We loved the lobby to gather.
October 21, 2014
Rated 3 out of 5 by LLeach52 Contemporary Utilitarian
Definitely NOT enough closet room. It took FOREVER to find the iron (which is nowhere near the closet).
The young girl at the front desk explained that she would be putting me on the quiet, city side of the hotel. I am certain she forgot that there was a train, a bridge and a two streets - at least I wasn't above the nightclub like my fellow travelers!
Food at the adjoining restaurants is tasty and spendy. Definitely stop at Lago for happy hour!
October 16, 2014
Rated 5 out of 5 by Furkidmom3 Exceeded my expectations
The facility and the staff completely exceeded my expectations. At every turn, staff were there to greet you, ask not only about your stay, but your day! Everyone had smiles, even at the busiest of times in their day. This is my first trip to Cleveland, and I would certainly make this my first choice when booking a room when I go back. If the staff and the facilities of Aloft hotels in other cities come even close to matching the Cleveland location, then I would make them my first choice in those cities. Keep up the great work!
October 12, 2014
Rated 4 out of 5 by ikerbiker great staff
Staff is super nice. This was our second visit. One problem this time was the noise level of the restaurant /bar next door/down stairs. This place was not associated with the hotel so they had nothing to do with it but may be of concern to those looking to go to bed early and rest in quiet.
October 14, 2014
Rated 4 out of 5 by JuJuBawanna Staff is EXCELLENT
Great staff; very helpful. Good value. The only negative is the lighting in the bathroom. It wasn't very good for putting on makeup and the fan is annoying. I like to listen to the news while getting ready and I would have had to turn the volume up too much to do so.
October 14, 2014
Rated 5 out of 5 by Buck3391 Excellent Staff
I stayed at the aloft in Cleveland for 5 days while on business. The staff were extremely helpful and concerned when I mentioned a very slight problem. They were ready to change my room for me that very moment. I told them it was not required, but if I had a continuous problem that I would speak to them. While I was away from home it was my granddaughters birthday and she could not understand just how big Lake Erie was. When casual speaking with the staff at the front desk regarding it they offered to take to the rooftop for photos for her. The following day I mentioned it to Bill ( the Manager) who then took me to another rooftop with an unobstructed view. That made my granddaughter soooo happy it made my day and hers. All of your staff should be commended on their professional attitudes and caring for their customers. This has had to be the best experience I have ever had with a hotel. I look forward to when I can return so as to enjoy your great staff and hotel.
Thank you for all that you do, Your the Best!
Richard C Fenlason, EMTP
State of Nevada
October 13, 2014
Rated 4 out of 5 by KKWaters Consistant Aloft Hotel
You walk in and are greeted by a friendly, bubbly staff that seem like they enjoy what they do.
Overall a good place.
About a $35 cab ride from airport but in close proximity to action downtown.
The sink drain was slow (room 415) but other than that the stay was nice and the room was clean.
Check out Ken Stewarts restaurant in the same complex for a great dinner!
October 11, 2014