Rated 3 out of 5 by Voyageur Working out the kinks
When I checked into the hotel, they were not prepared for the breakfast package that was included in my reservation - so instead they gave me $10.00 vouchers for each day, which did not cover the cost of breakfast. The room was nice, clean and quiet. The service in the restaurant is also lacking, the waitress came by once to take our drink order, and only came back when we flagged her down for our bill, so we went elsewhere for dinner. When I checked out, they said my bill would be emailed, as soon as I received it, their were charges for food - none of which I purchased. It took 3 days, and multiple calls to get the bill re-adjusted. Hopefully they will work everything out, since the location is great.
October 22, 2014
Rated 5 out of 5 by GirlsTrip14 Great Girls Getaway
We had a great time at Aloft Bricktown. Rooms were fantastic - modern yet very comfortable. Shower was wonderful and the bed comfy! Layout was non traditional but perfect - tv was placed nicely, desks and bench seating comfortable and attractive.
Ate lunch at the bar - great service and very reasonable prices for hotel dining. All 4 of us enjoyed what we ordered and a couple special requests were met with no problem!
Spent the afternoon poolside and enjoyed relaxing all afternoon. Made a quick stop at the rooftop bar - will be great when the hotel installs a permanent bar up there and hopefully by the pool!
Location was great for local restaurants and bars.
Will definitely stay here again
June 23, 2014
Rated 3 out of 5 by justamom2 suspitious activity
The fire alarm going off at 3:20 am ~ a staff member knocking on our door and wanting to come into our room left us bewildered and suspicious. He had been the bar tender earlier, and it felt as if we let him in, we would have been robbed. When I declined his request to enter the room, he disappeared in a flash. We called the front desk, and were brushed off by the gentleman who answered. Next time I will snap a photo of the staff member and we will let the police check into the matter.
No one else had this experience, from those we talked to.
Always be careful.
July 28, 2014
Rated 5 out of 5 by EmptyNesters Fun, funky place
Great stay! Hotel is small but modern, clean and the beds are very comfy, Fun vibe. Perfect for girls/guys weekend, bachelor/bachelorette party or couple's get away. Took my hubby for a weekend stay and we had a great time. Most of the guests were a bit younger than us and Saturday nite was definitely hoppin' but that's what was fun & unique about this hotel. OKC is very large area-wise & usually requires lots of driving so it's nice that this hotel is within walking distance of Bricktown & several other bars & restaurants. Cannot comment on the food as we did not eat at the hotel. Staff very friendly & helpful. Will definitely stay there again!
July 22, 2014
Rated 2 out of 5 by maniot Staff needs to be trained better
Staff did not know where the laundry room was nor that it had no option to purchase soap. Went on several floors and no apologies from staff.
Staff told me that the outside pool was closed because of a city regulation. Called the city and they stated that was not the case. Approached the staff again and the manager at the desk stated that it was their policy not to open before May 31st. She stated that there were no chemicals in the pool. Not the case, The pool was clear. Again rude and no apologies
May 19, 2014
Rated 2 out of 5 by SJJSJ Not a 4 Star Hotel
I visit OKC several times a year and will not stay at the Aloft again unless they upgrade to what a 4 star hotel should be. First our room keys did not work so we needed to wait for engineering to bring new keys. They say they have room service but not a menu in any room, (we asked). They said they have a bar on the 6th floor that opens at 6pm, we went up at 630pm and it was not setup yet, (it is a bar they setup nightly on a folding table), About 10pm we went to the bar downstairs for dessert and champagne, they had no champagne left and none of the desserts on the menu. We ordered a glass of sparkling wine that came in a plastic cup. We asked the waitress why they said they run out of glasses every night. I have reservations in Sonoma CA for 4 nights at a 4 star Starwoods hotel and am rethinking my stay.
July 21, 2014
Rated 1 out of 5 by Tyro1234 No Confirmation in their system
I made a reservation online and received a confirmation number. When the time actually came, the hotel did not answer my phone call and did not have my confirmation in their system.
I would not recommend this hotel.
May 28, 2014
Rated 5 out of 5 by PlatinumJames SPECTACULAR ALOFT
I have stayed here twice, once when it first opened in April and again, this June. I am a travel snob and it is pretty hard to please me. The Starwood selections in this town just got a whole lot better with the introduction of the Aloft Bricktown.
The Hotel is brand spanking new compared to the others which are extremely long in the tooth. Modern, current and refreshing, this hotel is an ALOFT hybrid. Not the cookie cutter versions that are usually cranked out by this brand. The OKC developer clearly took the time to tweak and indulge on the ALOFT template and he did a spectacular job. The building sits in between a prime established area (Bricktown) and the new super hot up and coming area called the Auto District, and just east of the Downtown core. It is positioned on a hill overlooked downtown and brick town in a medium density neighborhood.
Walking is an option here for many restaurants and entertainment venues. However, I was really impressed with the in-house XYZ restaurant. They have a more expanded offering here than most Aloft hotels and the food was actually quite good. The lobby lounge is a soaring glass filled space with a bar downstairs and a secondary lounge and bar upstairs. The two bartenders (upstairs) that served me were charming and efficient and kept me entertained. New with capable, friendly and good looking staff, it seems more like a chic local club than a hotel lobby. You may not need to leave the hotel and don't forget all those SPG points you'll rack up by staying in. OKC does have many surprising good restaurants nearby though.
All the normal Aloft offering are present, again tweaked architecturally to fit this hotel's unique location. The pool, as usual, is completely useless. Seriously, I have friends with bathtubs bigger than Aloft pools. The fitness center is up on the second floor and gets the job done. There is a take n go food area off of the check in desk that is well stocked and in the morning offers a paid breakfast offering that, again, gets the job done.
When this was being built I was all excited because the top floor (six) was all giant sheets of glass. I had visions of spectacular penthouse rooms with awesome views. Sadly for me, but great for business and locals, the entire floor is a spectacular meeting space with multiple sized rooms available for events and meetings, some quite large. It was very beautiful and modern and the glass and high ceilings made the spaces fresh, light filled and a open feeling with spectacular views of the city. Very well detailed spaces with good tech and including a spectacular outdoor penthouse lounger overlooking the city. Nice enough to hold a high end wedding here actually. This floor is a great new asset for Oklahoma City. You just can't stay up there, well I take that back, I was told the Presidential Suite is a two story affair with sweeping staircase and the bedroom sits in the corner position of the monolithic glass penthouse. That is the only room that has space on penthouse level. They want a pretty penny for it, too, but I hear it is nice.
The first time here I stayed in a regular room, even though I had written ahead and asked for a corner they did not give me a platinum upgrade or even acknowledge my requests. I learned that the person who I had been communicating with no longer was there so I guess I can't be mad at them since they didn't get my message. I walked back down to complain and was greeted by a man walking down that hallway that gave a friendly hello. I said hello back and then he stopped and actually asked me if something was wrong and proceeded to help me with getting into a regular room but in a corner location.
The second time I came in June I was upgraded to one of their suites. I usually don't like to stay an Aloft hotel because they offer no upgrades to platinum members, so I use this brand as my down and dirty hotel stays. This property is a different story, however, they have suites here. Nice ones, too.
I was very impressed, they still keep the same Aloft vibe but they are definitely upgraded and my suite was huge. It had a wonderful large living room with a full window wall framing the OKC skyline. Sofas, artwork, modern chairs along with a nice four seater dinging table with a modern chandelier. The suite was a loft style suite with an open bathroom vanity area and separate room for the toilet and shower and jetted tub. The shower was a huge affair that could hold a bunch of people but it was only plumbed for one shower head and no wands or extra water features. So it was just a really big tiled room for the maid to clean every day, sort of a missed opportunity there. The tub was also massive and super deep which I loved. It was deep enough to float in and I am a big guy. The bedroom was larger than usual and had a big modern take on the bean bag chair. TV was a 40", should have been bigger but it was nice. The wall of glass in the master bedroom in this suite had a sliding section allowing me to exit the room onto a large continuous terrace that had two modern chairs and a side table. Perfect for watching the glittering skyline, thunderstorms and having my morning coffee while watching the sun's golden glow wake up the skyline. It was a very enjoyable suite and of the caliber of a high end five star hotel.
The only negative thing here would be the parking. Other reviews mention this, and if you regularly stay at ALOFT hotels I understand how this would be a negative because almost all of them have free parking. This is a high density area, however, and most of the hotels have valet PLUS some sort of self parking, but even the self is a paid situation. I don't like the $15 price tag either, but downtown parking is a paid thing here. They have technology where I can use my phone to call for my car and it was ready waiting for me when I got down. I will offer some additional criticism on the valet, they did not assist me with my luggage upon arrive or departure, they even stood there and watched me do it myself. I didn't understand what that was about at all. I would have tipped twice as much for that kind of assistance yet they just stood there and looked at me.
Overall, I loved my two stays and am thrilled that there is a clean, fresh and modern Starwood property now OKC. I will be back. The managers seem to care and realize they are in shakedown cruise mode with the newly opened hotel. I would like to encourage them to keep it up because they are doing a good job and I hope the employees pay attention and learn well because they are the key to success.
June 12, 2014
Rated 5 out of 5 by Jose69 Excellent accommodations in Oklahoma City, OK
June 23, 2014
Rated 3 out of 5 by Mom2CandR This hotel is a ripoff
We were in town for a bachelorette party and were excited to try this new hotel but I was very unimpressed. First, there is no hotel parking unless you valet and then you are charged for the option. Second, when we arrived it took over 45 minutes to get checked in. Someone ahead of us was having issues with their reservation, and rather than pulling them aside so the rest of us could be helped we all - and there were 5 parties waiting to check in - had to wait. Third, I got a room with a pull out couch. There weren't any bed linens in the room to make the bed. When I called the front desk at 11pm and asked for sheets, blanket and 2 pillows, it took them over an hour to get to our room and then they only had sheets and a very small and very flat pillow. The person said they would bring me a blanket and pillows as soon as they could find them. I stayed up for over an hour and they never returned. Finally, because I was forced to use the valet parking, they gave me a ticket. On the ticket there is an option to call ahead so your car is waiting for you. When I called to have my car pulled around, they couldn’t find it in the system so I had to go down to the valet desk and wait for them to find it and pull the car around. All-in-all, not a good experience and I won’t be staying at an Aloft hotel again anytime soon. I expected so much more from a hotel in the Starwood brand line. Heaven knows we paid handsomely for luxury we didn’t get.
August 26, 2014
Rated 3 out of 5 by cam21 This hotel was disappointing
The beds were hard and the sheets you lay on can get lumpy. The benches and chair in the rooms were uncomfortable. I had asked for another chair for my elderly parents and was told no. I had to summon the assistant manager before we got one. Nothing was mentioned about being a SPG member. I did like your bar, since you had the cute little champagne bottles and I liked your patio on the 6th floor. However, the restrooms should have been much closer to it. I doubt I would stay at another Aloft chain.
June 23, 2014
Rated 1 out of 5 by SleeplessinOKC Don't expect to sleep
Hotel did not meet expectations for Aloft based on previous Aloft hotels I've stayed at. It was decorated kind of drab. Not the upbeat atmosphere I'm used to with aloft. Worst problem was the construction of the rooms. There is no sound proofing in this hotel. Felt like I had my neighbors in my room with me all night as they threw up from 2 to 4 am. Also connecting door to next door room had light coming under it so there was obviously no seal between the two rooms.
December 23, 2014
Rated 3 out of 5 by Tiki54 Opening Weekend
New, bright and modern hotel - a certain plus for OKC. The staff were efficient and courteous and the morning lobby coffee was especially good. FYI - Valet only parking is $15/night, something we didn't know in advance. Was too cold to enjoy the salt water pool.
The one negative was the bedding - sheets were scratchy and the mattresses uncomfortable - everything else was great.
April 22, 2014
Rated 5 out of 5 by PMB12 Great Hotel
This is a great hotel. Has an actual full service restaurant. As a Platinum member I was given a fantastic suite. The bathroom was amazing. Have traveled the world and was on a par with a bathroom in Asian hotels.
Front desk service was great.! I would definitely stay there again
June 4, 2014
Rated 5 out of 5 by CAS1234 staff was very helpful and made the stay enjoyable
i just want to recognize the following members of the staff which were always friendly, very helpful , and obviously enjoyed their jobs. Blake, Andrew, Todd, and Krysten. i don't know everyone elses' names but even those unnamed where very nice.
July 28, 2014
Rated 5 out of 5 by kevbot Great Birthday Weekend
We stayed here for a friends 21st birthday. We stayed in an Ultra Saavy Suite that was large, clean, and the perfect room for our weekend. The hotel was very visually appealing and attractive and the staff is very friendly.
June 9, 2014
Rated 5 out of 5 by Amy64 Great style and decor
Hotel is very retro and cool place to stay. It is very nice and close to the local Bricktown. You are close to shops, nightlife and restaurants. You can rent bicycles across the street. Lots of fun!
July 14, 2014
Rated 4 out of 5 by Corey52 Still Great!
I thought the second time I stayed here it might not be as good as the first, since they had just recently opened and would want to "impress" their guests with all of the little details they paid attendion to in the beginning. But NO. The second stay here was as wonderful as the first stay, if not better. The staff is so genuinely friendly- from the valet, front desk, to the restaurant, maintenance and housekeeping. They always greet you with a smile and wish you a good day. No grumpiness or "it's just a job, man" attitude here! It smells great, it is always clean and it has a unique, comfortable vibe about it that the others do not have.
July 30, 2014
Rated 5 out of 5 by RJL18 OKC
staff service was great and the proximity to Bricktown was perfect.
June 2, 2014
Rated 5 out of 5 by Britnthomas Great stay!
Lovely hotel, great stay! Pet friendly!
June 28, 2014
Rated 4 out of 5 by Mike5123 nice with issues
The hotel was a different style than most conventional motels. Room were small. Beds were very comfortable. For $150.00/night (and that was a special rate for the wedding we attended) a hotel guest should be able to park for free and that is why I would not recoomend nor would I come back. Bricktown is a fun place and it doesn't matter whether everybody else charges for parking as well. People want to spend money & have a good time. To charge for parking for a guest is ridiculous. Count me out.
August 25, 2014
Rated 3 out of 5 by AnnemarieT Nice place, but would not recommend
This is definitely a fun place to stay, but I was shocked by how often they attempted to squeeze a few more pennies out of us. Small things, like selling breakfast cereal in the morning. Really? One hundred and fifty dollar room, and cereal isn't included? Another couple of things that perturbed me: there is a $15 fee to park your car on the premises (they never informed me of this before check-out) and when I asked for a AAA discount, I was told that I needed to arrange for that when I called to make the reservation. The kid at the front desk said he couldn't do anything about it, which is never the right answer when you work in hospitality.
Overall, a really nice place. We had a girls weekend there and were determined to have fun, but they would have much happier (repeating) customers if they would stop being so chintzy.
September 10, 2014
Rated 1 out of 5 by JeffJanis poor concept and execution.
The decor is too harsh, maids are not trained or supervised. Not enough lighting or drawers in rooms. No art on walls. pre-made food served for breakfast. I realize it's new, but it won't make it if guests refuse to return. The staff was friendly, so it wasn't all bad.
May 15, 2014
Rated 5 out of 5 by Rodger Amazing SPG Recognition!
I have received welcome notes from the staff before, but not the entire staff! It was a pleasant surprise. The entire staff was very friendly, and the awesome location next to the Whiskey Bar make it an ideal place to stay when planning on going downtown.
Remember: this is an Aloft. Alofts do not have a club lounge (so no club lounge breakfast). This is not the fault of this property, yet the design of the brand.
Having said that, breakfast is still available.
This property is brand new, as in with in a month old. Everything is updated and clean.
April 29, 2014
Rated 5 out of 5 by SPGPlatinumAlways aloft OKC Brickyard- GREAT START!
Great start for a new property! Overall extremely pleased- facility, room, staff- all Top Notch! The ONE THING you really need to fix is parking! Do I have to valet to use the garage? Easy fix: make it Optional but with some caveats: If it's a hotel guest, they take a ticket upon arrival then use room key the rest of the stay. If they are not a hotel guest, charge an outrageously high price to use the garage so your guests will never be faced with a sold out garage. The valet team was excellent....I just don't prefer valet is all.
April 27, 2014
Rated 4 out of 5 by Sonerswig Valet is a nuisance.
I have stayed many nights in aLoft Hotel rooms. I like his aLoft but, the $15 reqired Valet is irritating. I mean my truck was litterally 50 feet away, but I HAD to have it Valeted. This should be an option. The bar area is a real upgrade from others, I have been to. Also, they have ice/vending on each floor which I am WAAAAY in favor of. They have a nice pool, that wasnt listed on thier web site, huh? All n all, a good location in Bricktown. We live 30 minutes away, so just stayed the night for a Thunder play off game.
May 5, 2014
Rated 5 out of 5 by FapFapFapFapFap Great Valet Service...
Had a great valet experience... The girl with green hair was friendly & thoughtful...
everything else was good... Check in was awkward... Check out was clunky...
Receiving my car back was awkward... My car is sitting there & we were told... "He will be back with your keys" by a second valet... If you bring the car up, leave the keys... It makes sense for a guest to wait for the car but not the keys... Once again... awkward...
You're a new hotel so just letting you know that you have some things to work on...
July 28, 2014
Rated 5 out of 5 by MG97 Great stay
The staff was amazing and the hotel was nice. We got an amazing rate, I was impressed!
December 1, 2014
Rated 4 out of 5 by Viv76 Hidden Charges
Very Clean modern Hotel but watch out for the hidden charges. We were charges an additional $30 charge for parking when we check out. When arriving our keys were taken and we were rushed out of out vehicle so they could take it. We planned on walking most of the time so let it happen but was totally surprised of the $30 charge when we left. Also was a little surprised there was no breakfast and no close restraint. The young staff lacks in hospitality training but the hotel was great.
June 23, 2014
Rated 4 out of 5 by NancyDy A hotel with spirit!
I really enjoyed this hotel. Not stodgy or uppity, but with respectful and responsive staff. While I never like paying for parking, the valet people were excellent. The kitchen guy made me a sandwich after the official time. Front desk people helped with touring recommendations. I did report problems with the window shade and the main door not closing automatically which weren't handled while I was there. Otherwise all great...I loved it!
July 17, 2014