Rated 2 out of 5 by JStiles let down a bit
I find it ridiculous that there is mandatory valet parking, when they built a large garage next to the property. This is Oklahoma City, not Chicago.
I got no SPG recognition, and wasn't upgraded even though there were suites available.
The TVs on the treadmills didn't work.
It was 94 degrees both days I was there, but the pool was "closed for the season."
The facilities were clean, well maintained, and the hotel is certainly attractive.
October 13, 2014
Rated 3 out of 5 by Voyageur Working out the kinks
When I checked into the hotel, they were not prepared for the breakfast package that was included in my reservation - so instead they gave me $10.00 vouchers for each day, which did not cover the cost of breakfast. The room was nice, clean and quiet. The service in the restaurant is also lacking, the waitress came by once to take our drink order, and only came back when we flagged her down for our bill, so we went elsewhere for dinner. When I checked out, they said my bill would be emailed, as soon as I received it, their were charges for food - none of which I purchased. It took 3 days, and multiple calls to get the bill re-adjusted. Hopefully they will work everything out, since the location is great.
October 22, 2014
Rated 5 out of 5 by Kevin1965 Dissapointed
Valet was very quick and responsive the front desk has no sense of urgency.
I am a Platinum SPG and for the 2nd time in a few short weeks I come down in the morning and theres no coffee when I ask why I was told the Kitchen staff didn't make it in today for the 2nd time in 3 weeks I have to go back upstairs get my wallet and go to starbucks come back re valet $8 cup of coffee and 30 minutes of wasted time.
I do not like the mandatory Valet Parking .
The best looking aloft I have ever stayed at but I will not be back. They just don't have it together.
May 15, 2014
Rated 1 out of 5 by TheFamilyGuy Expect More
I was excited about being at the OKC Aloft Brick town opening. However, just 24hours prior to arrival/opening I lost my room. SPG Platinum Concierge was not able to find out why or reacquire the room.
I hope this is not the beginning of a bad streak for SPG hotels. This has become a must avoid for lodging and is my recommendation, no one wants this when traveling.
I had high hopes and looked forward to future lodging accommodations here, unfortunately this has caused me to cautiously question my complacency with SPG. I trust the confidence I've experienced is not misplaced.
April 16, 2014
Rated 5 out of 5 by MG97 Great stay
The staff was amazing and the hotel was nice. We got an amazing rate, I was impressed!
December 1, 2014
Rated 4 out of 5 by OkieDokie2014 Nice place to stay in OKC
This was a very clean, brand-new hotel in downtown OKC. The staff were friendly and helpful, and the hotel is in a great location and within walking distance to numerous restaurants and entertainment venues.
Here's the BUT: My room was located on the second floor, apparently directly over the bar/club where loud, booming music was playing until after midnight. It wasn't a big enough hassle to request a different room away from the noise, but it could be a serious nuisance for someone else.
I would definitely stay here again; but if I do, I will ask for a room far away from the noisy bar.
October 2, 2014
Rated 2 out of 5 by Ryan2014 This hotel needs more training and computer updates.
Upon arrival the front desk could not find our * Confirmation* So they created one on the spot. Unfortunately, the clerk did not make our stay for the four days we had confirmed. When we came back to the hotel, we were locked out of room 3:15 in the afternoon. House keeping reached the front desk and were informed we were checked out. The Manager had Housekeeping let us in while he came up to investigate, The room was not made up and our belongins were still in the room. The Manager acomodted us by changing rooms. One that was not aceptable as it had less windows, no bench and blocked visibility. The next selection was OK and we moved in. However, the next day we had a concern as the room had a wind whistle either through the window ( as I discovered a hole in the window from a BB ? shot that penetrated the window) or it was from the AC. Engineering ( a valuable employee by the way) repaired the problem and was OK the last night of our stay. There was wa list of other mis steps along the way, however, I'm done for the moment.
I truly believe this was not worth the 10,000 points per night I was charged for this stay. I would like a refund.
Byron Houston SPG Gold Member.
May 14, 2014
Rated 5 out of 5 by notnac42 Excellent Hotel
I stay in the Sheraton family of hotels about 3 or 4 months out of the year. I wanted to take time to recognize Blake Walker the Assistant General Manager. Upon my arrival, the front staff was great (Sara I think was her name). They recognized my Platinum Loyalty status. When I went to my room, I had a issue with a cleaning item. I called downstairs and Blake was at my door within a couple of minutes. He handled it very professionally and thanked me for bringing it to his attention. He immediately moved me down the hall to a different room on the same floor and gave me his business card. He said he was off work on Tuesday, but gave me his cell phone number to call if I had any issues. Upon my arrival on Tuesday evening after work, Sara recognized and greeted me by name at the front desk. Furthermore, once I got to my room, I was greeted with a hand written note from the staff thanking me for my stay and they included a small cheese/fruit tray with 2 bottled waters in my refrigerator. I didn't ask for it, they just did it on their own, to my suprise. Great hospitality and way to win raving fans. I tried the hotel restaurant that evening. Unbelievable food. The homeade potato chips are awesome. The food was very reasonably priced for the quality. Couldn't believe I was eating this quality of food at a hotel. Kudos to the chef. Thanks for making my stay very memorable. Blake took a bad experience and totally turned it around by doing a few small things. Keep up the good work and I will continue to tell others about your great hotel.
June 25, 2014