Rated 3.7 out of 5 by 84
Rated 4 out of 5 by Simon11 Nice hotel
Stayed here for a night and had a good stay. At check in I was immediately thanked for my SPG membership and advised I had been upgraded to a suite. The room was nice and comfortable and the only issue I had was of no fault of the hotel, but you should be warned there is a lot of construction in the area and it could be loud at times. In room wifi was great. I usually need to use my hot spot in hotels but had no issues. I had also forgot some work docs and had to use the cpu and printer in the lobby. There was no charge and this was a pleasant surprise. One minor negative was valet was really slow. How do you only have 1 attendant working at main check out time? All in all stay was good and Id stay again.
June 12, 2015
Rated 1 out of 5 by YuliaK Useless front desk. No customer service
Don't expect any spg recognition. The front desk completely useless. They don't really know what you are entitled to as a gold/platinum member. When you ask they just reply you in a very rude way. No attempts to help your needs. I spoke to Shawnee.
June 1, 2015
Rated 1 out of 5 by Wrt1958 Rude Guest Host
When I check out on Tuesday May 19, 2015 I was met by a very unprofessional person by the name of Antogon, Corporate travel had taken care of my stay before I even arrived, the person that checked me in was able to verify this. Mr Antogon could not nor did he even try to.. he was unprofessional unconcerned and very distracted. I ended up having to pay for the room on my on card even when it had been taken care of. I had to contact Macy's corporate travel and get them involved. I'm being told that it will take 5-7 days to be refunded!!!! when it only took a few minutes for you to screw this up??? this is unacceptable I want resolution before weeks end.
May 20, 2015
Rated 5 out of 5 by Shakimah Great hotel !
Although I was only here at this hotel for one night I enjoyed my stay completely. I loved the balcony view. The comfort of bed and the room was pretty spacious. I also loved the complimentary breakfast not all 4 star hotels serve their guests complimentary breakfast and I also loved the price of the valet most hotels charge $30.00 a night $22 was very reasonable. I loved everything about my stay. Would book again.
May 20, 2015
Rated 4 out of 5 by MOMO66 NO HOT WATER!!
My stay was all excellent but I woke up one morning to NO HOT WATER and the staff could not give me an answer to when it would be repaired. This forced me to be late to a meeting and to suffer through a COLD SHOWER which is not fun early in the morning!!
May 11, 2015
Rated 5 out of 5 by Ceejie Had a beautiful stay
Was here for Ultra Miami Festival 2015. Had an amazing time. The staff was welcoming and understanding, helped to make our stay festive. Convenient location to public transport. The hotel and our room were beautiful, we have an awesome view of the downtown skyline. We tried to save money by cooking some of our meals ahead of time, and the staff was receptive and actually complimented us a couple of times. We had an amazing time and will be reserving a room again for Ultra 2016. Thank you so much!
April 27, 2015
Rated 5 out of 5 by melcha WOW
Thanks to a great team and service.
April 25, 2015
Rated 5 out of 5 by JV11 Just a cool place
Cool place and people. Close to all the good stuff in Miami. Also pet friendly.
April 25, 2015