Rated 2 out of 5 by FrequentStayer4 Staff need to work on communication
Have stayed at this hotel for 4 weeks for business and each time, I was shown absolutely little to no appreciation for being a Platinum member.
The rooms, for some reason, are always warm and muggy, even with the thermostat turned to a cooler temperature during the day.
If you ever have invoice/billing issues, good luck getting someone who can speak English clearly enough to understand what is going on. First you will have trouble with them finding you in the system, and next they will take over an hour with you on hold to resolve the issue.
Parking is atrocious. For such a small hotel, the parking lot is always full (teenagers and locals regularly come here for the party atmosphere, even on weekdays), and oftentimes you will be forced to park in a gravel lot.
The one perk to this Aloft, which I have not seen elsewhere, is their breakfast buffet. Great selection of warm foods, but comes in at $10.
I would look elsewhere if you are looking to stay near Doral.
December 5, 2013
Rated 1 out of 5 by Danny2700000000 The service was horrible
The service was horrible. It would have been nice for one employee to say hi, thank you, Welcome to to aloft anything. I still can't believe it. First time for everything. I travel a lot from 3 start to 5 and usually am treated well at all of the. No excuse for this behavior
December 12, 2013
Rated 2 out of 5 by Jolietbob A place to sleep located in a hot little nightclub.
Hotel is very hip...basically a hot nightclub for the locals. Very limited parking available, congested lobby, LOUD rock music until very late. Recommend insisting on a room far away from the lobby club and as high as possible in the building.
December 29, 2013
Rated 4 out of 5 by teresa31 This hotel makes too many private parties
I stayed for 5 night in this hotel and they had 3 private parties in lobby, bar and pool area in 3 different nights.
I could not hear the music in my room but It would be nice to be able to enjoy a few drinks in the bar.
March 19, 2014
Rated 3 out of 5 by Herchavez48 The hotel is an amazing archtechure piece of art, but doesn't complete post my stay
This one of the unique and amazing hotels for its concept and the sense of art everywhere you look. The essentials that are missing perhaps are the typical that I experienced at hotel hotels (big and small chain). The staff seemed distracted must of the times, I chose the green choice, but I needed to bring in downstairs the trash myself. I asked for trash bag and everyone looked at me as if I was sick or something. The staff congregates in the reception area and do not pay attention that people are waiting and waiting. In terms of food...really bad, the only worth paying for is breakfast and the fact that they offered 24 hours re-fuel goodies. The salads seemed to be pretty old and dry. Despite the bad food I wanted to eat in their lounge areas, but it was so cold all the time that it was just unbearable being there seating in the cold. staff is good - but, the hotel is not clean at all. Disappointing that although I am Latino, my first language is English and the staff and everyone there insisted in speaking Spanish. I didn't feel comfortable by that and also choosing the green choice was a mistake because my room didn't get clean until after I took the sign off the door. I was expecting that although I chose the green choice my trash and toiletries would be refreshed but I needed to ask for it myself. and even then staff looked at me rare.
March 2, 2014
Rated 1 out of 5 by PriorGuest Trendy new hotel with poor service
The rooms were brand new so were very clean and comfortable. My complaint is with the service - they are understaffed and even a few of the staffers were unfriendly or unhelpful. There was also a time where I had to wait 10 minutes because no one was at the front desk. It's a shame because this is the first negative experience I've had with this otherwise excellent hotel chain.
May 20, 2013
Rated 1 out of 5 by Disappointed913 SPG Elites should stay away
I think a previous reviewer said it best - "Wants to be hip on a blue collar salary." If you're new to travel or a local who wants to look cool, this is your spot. If you're an elite SPG member looking to get the standard Starwood Platinum treatment, stay away.
Distracted, somewhat conceited staff; lack of calm with the thumping music in the lobby more fit for an off-Beach Tier 2 club; dusty and loud construction right next door (construction on a Saturday morning!!); overall roughness and off-tune skip to the brand that is not a welcome addition to Starwood; backwater location.
May 20, 2014
Rated 3 out of 5 by cjl3553 Only for the young who want to sit around and watch each other.
Parking was a problem every night. Not sure where the cars came from but the lot was full every night. Did offer free valet parking. Unable to communicate with the check in staff because the music was playing so loud. Room was comfortable. Difficult finding the ice machine (two floors down with no information to get there. Would not stay at this hotel again.
November 18, 2014
Rated 1 out of 5 by Avant Front Desk Manager Has No Service Skills
I was awaken this morning by the sounds of loud construction – not a pleasant way to start the day. When I shared this with the front desk manager, and suggested customers should be notified of such construction when reserving their room, she simply said "we don’t have to disclose it by law”. What a pathetic response. Obviously the appropriate response is to show empathy and take steps to address the problem (e.g., “I’m so sorry to hear you had to experience that, may I offer you XYZ to help make up for it””). Worse, she said this in front of her two staff members. If they follow her lead, you’ll have a team of poorly trained staff offering horrible experiences to your customers.
It’s worth noting the lady that checked me in is great: couldn’t ask for a more pleasant person. She obviously lives SPG’s customer-centric ethos.
October 17, 2014
Rated 4 out of 5 by Dallas Great New Hotel
I recently stayed at the Aloft Miami Doral during Spring Break/Ultra music festival. The hotel is brand new so everything was immaculate. The people at the front desk were SUPER kind especially William and Michael. The decor is great and the rooms are a decent size. If you're going to stay here you MUST have a car to travel around. There aren't many places within walking distance. I loved everything about the place except for its far out location. If you have a car/ride its an ideal spot for you.
March 26, 2013
Rated 5 out of 5 by Satico love the hotel
Airconditioning system needs upgrading. Too noisy.Does not work well. Bed linen could be much better quality
January 31, 2015
Rated 5 out of 5 by javier2015 OP in doral
this is a most woderfull stay ever at doral , nice bar nice people . close to everything around ..
January 27, 2015
Rated 3 out of 5 by Chemistryman007 New Hotel But Service Lacking
I checked into the hotel on Tuesday evening and was told that breakfast was included in the rate. The next morning I went down for breakfast but I missed it because I did not realize it stopped at 10. I went to the front desk and asked a dark haired young woman if there was anything else I could have for breakfast and she said only fruit was available. She did not offer me cold cereal or milk as an option. She was also very unfriendly. I later found out from another young lady from the Netherlands that I could have got the cereal and milk. Because I missed breakfast the first morning, I went down at 7:45AM the next morning prior to checkout and ordered a croissant with sausage, eggs and cheese. It was rang up by the young lady from the Netherlands but the women preparing the order did not understand the order and when the young lady tried to explain the order, the women did not understand her and asked for someone to tell her in Spanish what I wanted. After 5 minutes, a housekeeper came by and the young women asked her to explain what I wanted.
Needless to say, the hotel needs some work. I have stayed at other Aloft properties and loved it. The hotel itself is great. The young man I believe was from France was awesome and so was Brian the bartender. The young lady from the Netherlands was nice but the dark haired young lady was not friendly at all.
I will not stay here again until the hotel works out the bugs.
September 13, 2013
Rated 5 out of 5 by javier2015 doral visit
this has been the hotel ever in doral , the bar expireince was excellent , the internet was great better than my ofc or house , over all a super nice experience ..
January 24, 2015
Rated 5 out of 5 by houston1980 Exceptional
We loved how clean the hotel was. Our room was so amazing clean, felt like home. This hotel sets the mood for a very relaxed stay with the colors and scenery and lights. I will be coming back. the front desk manager and house man (jorge) went out of their way to help us!
June 18, 2014
Rated 5 out of 5 by Hawker Great Staff!
Location of this hotel turned out to be just perfect for our business trip. It's a new place and all is very well arranged. But the best feature of this hotel is the courteous, friendly and always willing to help staff.! They were superb...!!
June 26, 2013
Rated 5 out of 5 by JFA21 Awesome atmosphere
Hotel was great. Close to everything. Bed was cozy ..could have slept in all day. There was alot going on specially at night at the xyz bar. Great atmosphere!
April 25, 2014
Rated 3 out of 5 by ALBH Okay place to sleep and shower...I guess.
Checked in at about 10:00 Sunday night. Music blasting in the lobby/bar area. (No biggie as could not be heard room)
When I could not find a parking space and asked front desk where I could park without being towed I was not given a straight answer and another guest finally told me to park in the gravel lot designated for employees and I "should be" okay. (Fine, whatever, was not towed)
Prepaid the room (my card was charged well before I arrived) and no one mentioned a $50 "incidental fee" hold would be put on my card when I checked in nor when I stopped by the desk to inquire if they needed a signature upon check out. When I noticed the charge the day after I checked out and called the front desk, I was told my card would be credited in approximately 5 days. I recommended (I was nice and offered it as a frequent traveler suggestion) they inform guests before placing a hold to avoid "account shock and phone calls" and was rudely told "you were."
Truly, no, I was not.
Reasonably priced place and okay if you just need a place to sleep and shower, but will not stay at this particular property again as the staff was "meh" at best, before and after the stay.
November 5, 2013
Rated 5 out of 5 by Mayorga33 This hotel is perfect for all ages
Good rooms. Excellent customer service
June 1, 2014
Rated 3 out of 5 by RafKam Solid Stay In Miami's Backwater
Did have a quick 1-night stay here recently. It’s an Aloft, so won’t comment on rooms as they are exactly the same, whether it’s NY, London, or Abu Dhabi. I quite like the standards of comfort at Alofts and this one is no different.
Location is not so interesting, unless you need to be close to Dolphin Mall for some reason. IT’s not especially convenient for the airport, but tends to have more affordable rates. A car is a must, and on the bright side there is free parking on the premises (for now). Nice little pool, apart from the usual Aloft facilities like bar, pantry and laundry room.
Recommended for families, and budget travelers.
December 20, 2013
Rated 5 out of 5 by jaolano Exceptional Hotel
Hotel is great, exceptional staff, rooms are beautiful and very clean. The Staff will help you with anything.
January 16, 2015
Rated 3 out of 5 by Lindsey85 Still Working Out the Kinks
The Good: This hotel is relatively new so it's nice on the inside and the rooms are clean and comfortable. The majority of the staff members are kind and truly try to be helpful. If you are planning a meeting, their back meeting rooms are very nice and the staff truly transforms them based on your needs. The pool area is very nice and is a great place to relax and unwind
With that being said, I've also had a few negative experiences here including - lost bags, inability to get toiletries despite calling multiple times throughout the day, incorrect bills for my coworkers and me, and consistently missing SPG points, I'm hoping that they're still just trying to work out the kinks...
May 2, 2014
Rated 2 out of 5 by MoMa14 Disappointing
Not our first visit at an Aloft, but our first here. After 14 hrs in transit from Europe, given room on 2nd floor facing a major construction project despite quiet room request. Awakened by construction noise @ 7:30 a.m. Inadequate TV directions; unhelpful desk help. Most unprofessional, sloppy reception area employee. Guess we weren't hip enough to stay at this place.
December 18, 2014
Rated 3 out of 5 by HQ0906 Staff and hidden charges and accommodation
While the Hotel has a great ambient in the lobby with music and drinks the front desk personnel is not at their best..
The most annoying part was that you were not clearly informed and is a shame that for every single item you took from the cafeteria area were charged to my room.. a simple apple or orange at ridiculous 8 usd..
a poor quality breakfast for 14 usd..... and finally every day I have to ask for a new key room as it got dis-programed even I kept it in a safe place
the last item was limited parking spots... have to park at the curve or outside of hotel property
August 12, 2014
Rated 5 out of 5 by Strongblkwmn Awesome
I stayed two nights July 25-27. I was greeted by Francia. She was very pleasant and assisted me with my room. She recognized that I was a SPG member and ensure me I would get my points for staying. Even I arrived at 12am and the bar was closed she made sure I was still able to get me and my guest a drink. The hotel is beautiful and well kept. The room was cleaned. I love the shower. The hotel is near the malls and great restaurants to eat. Saturday night they had happy hour from 5-8pm but the bartender was late. I didn't like that but the guys that was working that evening made me and my guest feel comfortable and offered us beer until the bartender arrived. The live band sounded great. I would stay at this hotel again.
July 27, 2014
Rated 4 out of 5 by Perrier Generally a good choice in Doral
Good staff; good bar; good pool; however generally the place tends to focus on locals and not so much on travelers, i.e. the World Cup was broadcast in Spanish and it was largely for the local residents to gather and watch their respective teams; same for weekly entertainment: most all is in Spanish and catered to locals in Doral; I don't think there is anything wrong with this, but it does make you feel like you are intruding on a non-traveler profit center for the hotel. Also, the workout room, while large is very limited in weights -- plenty of cardio though.
July 12, 2014
Rated 1 out of 5 by CHOOSEANOTHERHOTEL Waste of SPG membership
The staff is rude and doesnt care if you are a platinum member or not. Asked for late check out, they said they put it on, instead had my room cleared out. In addition, asked for extra bottles of water told front desk that i'm a platinum member and since this hotel doesnt have a SPG lounge I should be able to get from the front desk. They refused and charged me $3/bottle. Asked what are my benefits of platinum and they looked blankly at me and said you get points. LOL next time skip this hotel and go to Sheraton airport or Elements airport.
July 2, 2014
Rated 2 out of 5 by teresa31 Priorities not ligned with service
Hotel focusses on having parties and becoming a "night club" every night. Parking is a problem every day as they have events at night that saturate every available spot, making you park in an adjacent lot. Very noisy if you get a room close to the lobby and impossible to get a drink at the bar any night of the week. I would look for other options if you have to stay in Doral. Gym is very clean and every piece of equipment is always in excellent working condition.
October 26, 2014
Rated 5 out of 5 by IkeaJaci great stay for business
I had recently stayed at this hotel when I was in Miami opening up the new Ikea. I really enjoyed my stay here the hotel was beautiful and I really enjoyed the pool... The only problem we had was parking was very difficult especially on the weekends...
The hotel staff was very friendly, especially Danny C. He always gave us reccomendations of places to go and was always cheerful. He got to where he even knew what I purchased for my nightly snacks. I would hope to be back in the future...
September 15, 2014
Rated 2 out of 5 by Marcel19 Houseekeping issues
I stayed from Fri Sep 19-22 and hose was not cleaned on Saturday ...staff alleged a sign was left on door declining housekeeping cleaning. informed front desk attendant this was not true since all door signs were left inside room. On Sun I reminded front desk attendant to clean my room. I returned during day and room was not done, he informed that housekeeping is performed until 5:00pm but sent service upon request. I would not stay in this brand again...
September 23, 2014