Rated 2 out of 5 by MoMa14 Disappointing
Not our first visit at an Aloft, but our first here. After 14 hrs in transit from Europe, given room on 2nd floor facing a major construction project despite quiet room request. Awakened by construction noise @ 7:30 a.m. Inadequate TV directions; unhelpful desk help. Most unprofessional, sloppy reception area employee. Guess we weren't hip enough to stay at this place.
December 18, 2014
Rated 3 out of 5 by cjl3553 Only for the young who want to sit around and watch each other.
Parking was a problem every night. Not sure where the cars came from but the lot was full every night. Did offer free valet parking. Unable to communicate with the check in staff because the music was playing so loud. Room was comfortable. Difficult finding the ice machine (two floors down with no information to get there. Would not stay at this hotel again.
November 18, 2014
Rated 2 out of 5 by teresa31 Priorities not ligned with service
Hotel focusses on having parties and becoming a "night club" every night. Parking is a problem every day as they have events at night that saturate every available spot, making you park in an adjacent lot. Very noisy if you get a room close to the lobby and impossible to get a drink at the bar any night of the week. I would look for other options if you have to stay in Doral. Gym is very clean and every piece of equipment is always in excellent working condition.
October 26, 2014
Rated 3 out of 5 by Jorgec aloft miami
coffee dispensers always empty. staff was too icey
October 23, 2014
Rated 5 out of 5 by Gnash100 Modern and comfortable
I felt the energy as soon as I stepped into the lobby. Like going into a party!
October 19, 2014
Rated 1 out of 5 by Avant Front Desk Manager Has No Service Skills
I was awaken this morning by the sounds of loud construction – not a pleasant way to start the day. When I shared this with the front desk manager, and suggested customers should be notified of such construction when reserving their room, she simply said "we don’t have to disclose it by law”. What a pathetic response. Obviously the appropriate response is to show empathy and take steps to address the problem (e.g., “I’m so sorry to hear you had to experience that, may I offer you XYZ to help make up for it””). Worse, she said this in front of her two staff members. If they follow her lead, you’ll have a team of poorly trained staff offering horrible experiences to your customers.
It’s worth noting the lady that checked me in is great: couldn’t ask for a more pleasant person. She obviously lives SPG’s customer-centric ethos.
October 17, 2014
Rated 5 out of 5 by GoodLifeAficionado1 Great Staff
Great group of staff who make you feel at home when you arrive . The gentlemen working the front desk - check-in are very good at what they do and show great customer service. A great bunch
October 9, 2014
Rated 4 out of 5 by DirkGently Cute boutique with a nice bar / lounge
ALoft is a nice little boutique hotel, clearly rehabbed from an older building with nice IKEA / modern touches like a no-stepover shower and furniture with clean, simple lines.
It was a great place to stay during my recent business travel. The staff was especially friendly -- I was a bit wiped out from my day, and Jonathan at the front desk and Jesly at the bar guided me to the excellent flatbread pizza available at the bar when I had been about to grab a cold sandwich from the smaller "to go" food area.
I loved the decor, which was a great break from the usual boring style. The lounge / tv / bar area downstairs is tres cool, with fun touches like a sparkling LED bar and a light sculpture over the seating area. All of the flatscreen televisions, and the *free wifi* (still not a universal given, even in upscale hotels) were first-rate. I streamed television shows for hours on my tablet with no problem.
The building does show its age a tiny bit -- there is the faintest damp aroma in the hall, and the a/c in the room struggled a little to keep things cool on an incredibly humid Miami night, although it was ultimately fine and I slept well.
The sign in the parking lot disclaiming all responsibility on the part of the hotel, and reminding you to lock and bar your door suggested that maybe the neighborhood is not the best. Still no one bothered me (or my car) and the hotel clearly is looking out for its patrons, with touches like the extra child-height security peephole. Likewise the use of the room key / card for both the elevator and the room, and the way it worked with a wave rather than having to insert the card awkwardly as in most places was well done and.
Overall, this is a terrific little hotel with very friendly staff, and a refreshing look and feel. The small bar is fantastically well stocked and will serve you very satisfying food if you so desire. The tech bits like the televisons and wifi are better than I've had at recent stays at "fancier" places.
I will definitely stay here if I'm in the area again.
October 3, 2014
Rated 2 out of 5 by Marcel19 Houseekeping issues
I stayed from Fri Sep 19-22 and hose was not cleaned on Saturday ...staff alleged a sign was left on door declining housekeeping cleaning. informed front desk attendant this was not true since all door signs were left inside room. On Sun I reminded front desk attendant to clean my room. I returned during day and room was not done, he informed that housekeeping is performed until 5:00pm but sent service upon request. I would not stay in this brand again...
September 23, 2014
Rated 5 out of 5 by IkeaJaci great stay for business
I had recently stayed at this hotel when I was in Miami opening up the new Ikea. I really enjoyed my stay here the hotel was beautiful and I really enjoyed the pool... The only problem we had was parking was very difficult especially on the weekends...
The hotel staff was very friendly, especially Danny C. He always gave us reccomendations of places to go and was always cheerful. He got to where he even knew what I purchased for my nightly snacks. I would hope to be back in the future...
September 15, 2014
Rated 4 out of 5 by R2Dj It could be a lot better
The hotel is very good and is an exact copy of all Alofts I've stayed. The only big problem was the Air Conditioned Unit in the room. This unit was so noisy that it kept me awake every night. With the Miami temperature its impossible not to use it in your room all day.
August 17, 2014
Rated 3 out of 5 by HQ0906 Staff and hidden charges and accommodation
While the Hotel has a great ambient in the lobby with music and drinks the front desk personnel is not at their best..
The most annoying part was that you were not clearly informed and is a shame that for every single item you took from the cafeteria area were charged to my room.. a simple apple or orange at ridiculous 8 usd..
a poor quality breakfast for 14 usd..... and finally every day I have to ask for a new key room as it got dis-programed even I kept it in a safe place
the last item was limited parking spots... have to park at the curve or outside of hotel property
August 12, 2014
Rated 5 out of 5 by jeffegrego GREAT experience
The staff of the hotel were helpful and extremely responsive. The room was spacious and comfortable. The darkening shades (while seemingly a minor detail) enabled me to rest comfortably.
The complimentary shuttle to the Mall was a nice touch!
August 6, 2014
Rated 5 out of 5 by MauroV Elegance & Confort
Rooms are always impecable and really clean. Hotel ambiance is very good. Practical luxury and confort especially in the bedroom/ bed & linens. Staff is very helpful.
August 6, 2014
Rated 5 out of 5 by Aldo64 Is a very nice hotel
Is a very nice Hotel for multiplies proposes
August 3, 2014
Rated 5 out of 5 by Strongblkwmn Awesome
I stayed two nights July 25-27. I was greeted by Francia. She was very pleasant and assisted me with my room. She recognized that I was a SPG member and ensure me I would get my points for staying. Even I arrived at 12am and the bar was closed she made sure I was still able to get me and my guest a drink. The hotel is beautiful and well kept. The room was cleaned. I love the shower. The hotel is near the malls and great restaurants to eat. Saturday night they had happy hour from 5-8pm but the bartender was late. I didn't like that but the guys that was working that evening made me and my guest feel comfortable and offered us beer until the bartender arrived. The live band sounded great. I would stay at this hotel again.
July 27, 2014
Rated 5 out of 5 by Freddytoman Great Hotel
This is a great hotel for people who want to escape the typical Miami scene. Close to MIA and shopping malls.
July 22, 2014
Rated 5 out of 5 by SAGACARVA GREAT SERVICE !!
I SPENT LAST WEEKEND AT THE ALOFT LOCATED IN DORAL.. GREAT, GREAT STAFF, CLEAN ROOMS, EXCELLENT !!!
DIONILDA BATISTA AND SEBASTIAN MADE MY WEEKEND THE BEST WEEKEND EVER ...I WILL ALWAYS APPRECIATE WHAT THEY DID FOR ME.
July 15, 2014
Rated 3 out of 5 by BizTraveler1010 LOUD and NOT RELAXING
The lobby is more like a club than it is a hotel. After a long day of meetings, this is the last thing you want to walk into when you get back to the hotel. If there was room service, I could avoid the loud music by ordering food to the room. But there isn't. So if you want to eat, you have to endure the loud and obnoxious music. I will not stay here ever again.
July 13, 2014
Rated 4 out of 5 by Perrier Generally a good choice in Doral
Good staff; good bar; good pool; however generally the place tends to focus on locals and not so much on travelers, i.e. the World Cup was broadcast in Spanish and it was largely for the local residents to gather and watch their respective teams; same for weekly entertainment: most all is in Spanish and catered to locals in Doral; I don't think there is anything wrong with this, but it does make you feel like you are intruding on a non-traveler profit center for the hotel. Also, the workout room, while large is very limited in weights -- plenty of cardio though.
July 12, 2014
Rated 5 out of 5 by Tchrsnead727 This hotel was amazing!
We came to this hotel to celebrate our 9th Anniversary. We were skeptical at first, but upon our arrival we were floored! This hotel exceeded our expectations. We were greeted as soon as we walked in the door and until we left! This is our new hotel of choice! Thanks SPG and Aloft!!
July 7, 2014
Rated 5 out of 5 by Crina Wonderful stay
Reception people young, attentive, fast, both for check in and check out.
Room was nice, confortable, well maintained.
The food was good, nicely presented, handy.
Pool looked nice and the gym is well equipped and 24 hour (excellent)
The ambiance in the lobby was very nice (music was too loud but they were very willing to adjust - I recommend that it be kept as background music)
Computers available with internet and pretty good wifi in the rooms
July 3, 2014
Rated 1 out of 5 by CHOOSEANOTHERHOTEL Waste of SPG membership
The staff is rude and doesnt care if you are a platinum member or not. Asked for late check out, they said they put it on, instead had my room cleared out. In addition, asked for extra bottles of water told front desk that i'm a platinum member and since this hotel doesnt have a SPG lounge I should be able to get from the front desk. They refused and charged me $3/bottle. Asked what are my benefits of platinum and they looked blankly at me and said you get points. LOL next time skip this hotel and go to Sheraton airport or Elements airport.
July 2, 2014
Rated 5 out of 5 by GladTrav116 A great choice in Doral
I happened to stay here overnight during a business trip. My first trip to an Aloft was great! Welcoming atmopshere, great lobby and bar, and a comfortable and very clean room. Modern design and quiet, even though near a major road. I did not have time to use the pool and the gym, but they looked well maintained and good for all ages.
June 25, 2014
Rated 5 out of 5 by JaneMP This hotel makes you feel young!
The features are mod, colorful, and very comfortable.
June 23, 2014
Rated 4 out of 5 by RickNaturipe Staff needs customer service training
When I checked in, no bellman. When I got to my floor, I had my golf clubs and bag with me. The housekeepers had the entire hall blocked with two carts in the hallway. I asked if they could move them and they came out seemed irritated that i asked to move them. Nothing was said to me, just an ugly glare and she went back to doing her job. I asked for a cab for a golf game one hour prior to the pick up time. Cab was 15 minutes late and your staff at check in was not very helpful at all. It seemed that I was disturbing him for giving him something to do.
I then needed a razor as I forgot mine, the person at the front desk again seemed irritated for asking. put me off to the side the charged me $2 for a razor. All other hotels I stay at, it would have been free.
Your bar staff on the other had were excellent.
June 20, 2014
Rated 5 out of 5 by houston1980 Exceptional
We loved how clean the hotel was. Our room was so amazing clean, felt like home. This hotel sets the mood for a very relaxed stay with the colors and scenery and lights. I will be coming back. the front desk manager and house man (jorge) went out of their way to help us!
June 18, 2014
Rated 5 out of 5 by Hecnic Great Location
Location was great, right in the middle of everything. Very good customer service, friendly and helpful staff.
I would stay again.
June 15, 2014
Rated 5 out of 5 by Mayorga33 This hotel is perfect for all ages
Good rooms. Excellent customer service
June 1, 2014
Rated 4 out of 5 by aperez Great for Business purposes
This hotel is great for business related trips and meetings.
May 27, 2014