Rated 4 out of 5 by JDrink First Experience at Aloft
My overall experience with this Aloft is excellent. The staff, the rooms, the cleanliness of the hotel, the free wifi.
May 16, 2015
Rated 2 out of 5 by Lissy78 Upsetting.. Never again.
As I checked in the front desk lady asked for a card to hold a deposit. I asked her how much and she stated $100.00. Needless to say they held over $300.00. when i asked about it. She couldn't explain and walked away while her co-worker was tried to explain to me. I was so upset tears came to my eyes. If you are expecting to have a quiet night, don't. the music is always so loud. The housekeeping never put towels in my room. I always had to call down and ask for towels. This is by far the worse experience i have had in any hotel.
April 20, 2015
Rated 1 out of 5 by StephenP Bathroom and Noise
As I arrived on a Thursday evening and having been there before, I knew that the bar would get pretty crowded and be loud with DJ and all. They had given me a room on the second floor and i quickly objected but they assured me that i would not be bother - well that was not the case not only could I hear the music, but I heard everyone congregating outside smoking below. To make the experience worse i decided i would take a shower and go to bed - when i proceeded to the shower there were several full length hairs in the shower. I addressed in the morning with the staff, I wrote to the GM who took close to a week to reply and then passed me on to his house keeping manager. I highly do not recommend this location. I have stayed there close to a handful of times and every time is an issue - this time has finally made me decide to never stay there again.
March 27, 2015
Rated 2 out of 5 by Rafael1655 Front Desk POOR SERVICE!!
I check In last Fri and had to wait for my room to be ready 45MIN. As a platinum member this should not have happened.
Did not acknowledge my status of membership at check in.
Espresso machine out of order the following morning.
No effort to recover my experience from front desk the following morning or asked how was my stay.
March 17, 2015
Rated 1 out of 5 by bergdorf2001 High expectations turned into terribly delving results (dangerous pool) ;-(
This establishment doesn't even deserve the 1 star that I'm required to "give" as per this website's guidelines. It was disgraceful from start to finish. We had 2 reservations; 1 room for 1 night and another room for 2 nights with same check in date. Neither room was ready when we arrived which was acceptable. We put our luggage on carts and brought to front desk at which point I was directed to '...move over there..."; service?! despicable! This place is run by juveniles that are wet behind the ears. As you can read I utilize terms like establishment and place because it doesn't adhere to what I describe as a hotel. We gave them our name and telephone number to call when the room(s) was/were ready. Do you think they called; I think not. We had to call them and they were indeed ready but when is in question. The lobby was excessively loud at check in and there was no parking so we had to utilize the valet and then the following day had to fetch the car ourselves; (sarcasm - what great 'valet' service!). The following day we checked out of one room early so we didn't even occupy room nearly for the full time we paid for. The other reservation was still active for the 2nd night. We enjoyed a lovely day in south beach only to come back and the key for the 2 night reservation didn't work! We went to front desk and again the lobby was too loud to conduct business. It took them an unacceptable amount of time to rectify the situation. So we were locked out the elevators to even go up and the room of course with all of our belongings. We finally got key and their compensation for all of this despair was a cocktail voucher for 3 cocktails at the bar; one for each of us in our party. We hopefully will use soon but they owe us a lot more! I wouldn't recommend staying here. It's truly a shame because beyond the awful service the lobby is european and cool! The room decor was also that. The 'free' bottle of Dasani water was a nice touch and the toiletries were higher end that other places. But what good does it do if you're locked out to enjoy these luxuries. I'd stay here out of desperation but not otherwise. Awful, awful, and awful. At one point there were 5 pending charges on my credit card and now posted charges; the abuse never stops! ;-(
March 4, 2015
Rated 5 out of 5 by Satico love the hotel
Airconditioning system needs upgrading. Too noisy.Does not work well. Bed linen could be much better quality
January 31, 2015
Rated 5 out of 5 by javier2015 OP in doral
this is a most woderfull stay ever at doral , nice bar nice people . close to everything around ..
January 27, 2015
Rated 5 out of 5 by javier2015 doral visit
this has been the hotel ever in doral , the bar expireince was excellent , the internet was great better than my ofc or house , over all a super nice experience ..
January 24, 2015