Rated 1 out of 5 by Mico11 Unhappy
After checking in my wife and I went to sleep around 9:00 pm at around 11:00 pm the load noise started from the next room. I called the front desk and reported the noise. The gentleman said he would investigate. At 12:00 am the noise did not stop, so I called again. This time the same employee said no worries sir it should stop soon. Well at 1:30 in the morning it did not. I called again and again they said they would take care of. I had a wake up call of 4:45 am I left my cell number with front desk to have manager call me. I then called the hotel and asked for the manager which I was told she would call me back never happened
January 5, 2014
Rated 2 out of 5 by WorldSPGPlatinum Extremely disappointed...
Here's my experience after a week long business trip. No where to park as you pull into the hotel. Lobby is packed with loud music. Music is loud inside the room late into Midnight… Finally fall asleep late into the night and woken by construction noise at 7am (even on Saturday). I would not stay at this hotel again."read less
March 2, 2014
Rated 3 out of 5 by cjl3553 Only for the young who want to sit around and watch each other.
Parking was a problem every night. Not sure where the cars came from but the lot was full every night. Did offer free valet parking. Unable to communicate with the check in staff because the music was playing so loud. Room was comfortable. Difficult finding the ice machine (two floors down with no information to get there. Would not stay at this hotel again.
November 18, 2014
Rated 2 out of 5 by Jeremy1314 I don't sleep well in night clubs
I am generally a big fan of Aloft hotels. I stay at them frequently, including 9 days that have booked over the next month. I will continue to stay at them frequently. I will never stay at the Doral Aloft again. There were a few minor problems like having to have my bill corrected to reflect my platinum free breakfast and having to have some erroneous charges removed from the bar I never went to. Those things can happen anywhere. The major problem is that this hotel tries to be a nightclub, and worse, they pull it off. I had a second floor room and could not escape the pounding of my walls till midnight while the DJ played right below. A small problem when I am on vacation but a much bigger issue when I am there for business and have an early morning, Also, because of the nightclub draw, parking is atrocious. A problem when I have to drive around the lot and overflow for 20 minutes hoping to find a spot. I would actively recommend that this hotel be avoided, unless you want to sleep in a night club.
February 23, 2014
Rated 1 out of 5 by Avant Front Desk Manager Has No Service Skills
I was awaken this morning by the sounds of loud construction – not a pleasant way to start the day. When I shared this with the front desk manager, and suggested customers should be notified of such construction when reserving their room, she simply said "we don’t have to disclose it by law”. What a pathetic response. Obviously the appropriate response is to show empathy and take steps to address the problem (e.g., “I’m so sorry to hear you had to experience that, may I offer you XYZ to help make up for it””). Worse, she said this in front of her two staff members. If they follow her lead, you’ll have a team of poorly trained staff offering horrible experiences to your customers.
It’s worth noting the lady that checked me in is great: couldn’t ask for a more pleasant person. She obviously lives SPG’s customer-centric ethos.
October 17, 2014
Rated 1 out of 5 by bmdah no it doesnt
i dont have to write anything - terrible experience, will never be back
April 16, 2014
Rated 5 out of 5 by Faby6669 Simply Perfect
Starting with the staff, the decoration, the room... The 6 nights I stayed at this amazing location made my vacation unforgettable. Close to the malls, expressway, easy to get to the beach, airport, etc... I will definitely recommend this hotel to everybody I know. Thank you very much. I will go back every time I go visit my family and friends in Miami.
August 19, 2013
Rated 2 out of 5 by FrequentStayer4 Staff need to work on communication
Have stayed at this hotel for 4 weeks for business and each time, I was shown absolutely little to no appreciation for being a Platinum member.
The rooms, for some reason, are always warm and muggy, even with the thermostat turned to a cooler temperature during the day.
If you ever have invoice/billing issues, good luck getting someone who can speak English clearly enough to understand what is going on. First you will have trouble with them finding you in the system, and next they will take over an hour with you on hold to resolve the issue.
Parking is atrocious. For such a small hotel, the parking lot is always full (teenagers and locals regularly come here for the party atmosphere, even on weekdays), and oftentimes you will be forced to park in a gravel lot.
The one perk to this Aloft, which I have not seen elsewhere, is their breakfast buffet. Great selection of warm foods, but comes in at $10.
I would look elsewhere if you are looking to stay near Doral.
December 5, 2013