Rated 3 out of 5 by Viv17 Disapointing
I usually stay at this hotel on my travels to SFO as I enjoy the location and modern amenities. After having my coffee out of paper cups, all I wanted was a "real" ceramic or glass cup. I went to the bar one morning to see If I could borrow one...nobody was there. Went to the reception and asked for one..I was told they didn't have any real cups. I told the person at the reception that I had just seen the cups as the bar...I was told "they don't like it when we take cups from the bar, so, sorry, we can't help you" that was extremely dissapointing. You ask what you can do to amuse me next time? I just ask for your willingness to fullfil a simple request.
December 8, 2014
Rated 1 out of 5 by Milan1290 Hotel policies are not customer friendly
I am not happy with the way the hotel handled my reservation. I had booked a room with two queens and prepaid for it but when I arrived I was told that reserving and prepaying does not guarantee a room with two beds. Also there was no additional inflatable beds available. We were a party of four and it was suggested that we adjust in a room with a single king bed.
I was told that the manager will talk to me the next day but he never did and the second staff person repeated the same thing about there being no guarantees. If this is the hotel policy then it is extremely customer unfriendly. I am sure the hotel wont consider refunds had I not shown up. The body language of the staff suggested that this probably a common occurrence.
August 12, 2014
Rated 5 out of 5 by AJS44 A very pleasant stray
We were welcomed by Lance, at the front desk. (He seemed to always be there.) He was very friendly and helpful.
Our room, 301 was very nice with a comfortable bed.
We opted not to have our sheets and towels changed every day, and were given a $5.00 credit to be used in the ReFuel area. A great idea.
Security was thorough in that you could not access the elevator without a key.
All in all, a very nice property with a very friendly staff.
December 2, 2014
Rated 5 out of 5 by RezaBFar The Best Staff
I spend about 50-60 nights on the road annually... this is the best staff out of any hotel I stay at.
December 4, 2014
Rated 2 out of 5 by Suzie214 Hotel has great location but staff needs more training
The hotel looks great, great location, clean comfortable rooms. However what would have been an excellent stay turned bad when cleaning staff threw away some of our clothes. These where not dirty tatter clothes, but expensive jeans and a buttoned up shirt. The evening manager kept putting blame back on us and offered us no recourse outside of additional hotel points. All we wanted was out clothes. He offered to have a complete search in the morning and offered to call us with the results. It's been three days and we still have not been called. This has never happened before and we will not go back due to the incompetence of the staff.
December 11, 2013
Rated 5 out of 5 by ScottfromBoston Good airport hotel
Clean and comfortable rooms. Convenient to the south side of San Francisco when you need to be there for a quick business meeting. Airplane noise can be a problem. Parking fees are high. The hotel rents parking for airport travelers and charges the same fees ($23 day at the time of this writing) to hotel guests.
November 14, 2014
Rated 3 out of 5 by SS13 Accomodations Great- Amenities not so great
I chose this hotel for proximity to SFO with an early flight to catch. Had I dropped my rental and used the shuttle it would have been fine. Since I wanted to leave the facility for dinner, I kept my car and this was a sore point. When you enter, signs tell you parking is $14- not too ridiculous, but at the desk you learn it is really 20 for guests, the $14 is for the park and fly lot they are running. And not only do you pay a premium to park, after dinner I found no spaces other than at the farthest reaches of the lot near no hotel entrance. I am competing for a space with people leaving their cars for days. Very inconvenient and a total rip off.
April 22, 2013
Rated 3 out of 5 by y0221 Cold Shower and Charges for Parking while ckg in
I arrived early to check in and room was not available, that's ok it was early asked for restroom and was suggested that I pay $4 for parking while doing same. I refused. Returned to officially obtain room later that day and was charged $4.40 for parking to drop my bags off and leave to return my car to rental car. Woke up at 4am to return to airport and was met with a military type cold shower. I mentioned this to the am staff as did another guest that there was absolutely no hot water. She stated "did you try and turn the handle"? Really???? But we both said yes we know how to use a shower. She said "oh I'm sorry, we'll have to look into it". Yeah that's it! Thanks!!!
October 28, 2012