Rated 1 out of 5 by MrDave Better option next door
During my two day stay, the staff seemed indifferent as to whether I was there or not. Service at the restaurant/lounge was particularly bad. Worst so-called beef sliders I have ever had. Dog food comes to mind.
December 13, 2013
Rated 2 out of 5 by Suzie214 Hotel has great location but staff needs more training
The hotel looks great, great location, clean comfortable rooms. However what would have been an excellent stay turned bad when cleaning staff threw away some of our clothes. These where not dirty tatter clothes, but expensive jeans and a buttoned up shirt. The evening manager kept putting blame back on us and offered us no recourse outside of additional hotel points. All we wanted was out clothes. He offered to have a complete search in the morning and offered to call us with the results. It's been three days and we still have not been called. This has never happened before and we will not go back due to the incompetence of the staff.
December 11, 2013
Rated 5 out of 5 by cindyg605 Everything you need at a great value!
This is our first time at an Aloft. We loved it! It is a very modern hotel and has amenities that other hotels charge for. The rooms are spacious and well designed as well as having personal touches that remind you of the city you're visiting! A 24 hour snack bar and great happy hour selection which include great craft beers on draft make this place my new spot for staying when we visit the city. We had our kids with us, and we wanted to unwind after being in the city all day, so we really appreciated the family friendly lounge/lobby that allowed us to have a beer while they played games.Love the friendly staff and the convenience!
A great safety feature that they have in place is using a technologically advanced room card that you need to get to your floor on the elevator.
I didn't rate the SPG recognition category because it wasn't acknowledged, but it's really not a big deal.
December 9, 2013
Rated 5 out of 5 by Loic1 Great hotel near aiport
Great modern hotel near the airport. Very clean and comfortable.
Only City Occupancy Tax at $11.40 for a double room is too high and should be communicated by the hotel when booking done.
December 9, 2013
Rated 5 out of 5 by tuckia WIMOM
Funky, contemporary hotel. Very fun! Loved the showers. Bliss toilettries!
December 9, 2013
Rated 4 out of 5 by Suzan12 This hotel was very clean!
Our room was great! The beds were so comfortable! My husband went down to get us some breakfast and ordered 4 breakfast sandwiches and it took 1 hour for them to make them. My 2 daughters and I all showered and were waiting and then I went down and said we would like our money back. There was no need for 4 sandwiches to take 1 hour! We finally got our sandwiches and were refunded our money. They apologized and we ate them. I am glad I didn't pay for them because they were terrible. The bagels were microwaved and not toasted....GROSS! Not good at all! Ladies at the front desk were very nice.
November 30, 2013
Rated 1 out of 5 by runchadrun You can get locked out of your room and requests for a refund are ignored.
I'm still waiting to hear if I'm going to get a refund or if they are only going to give me Starwood points so I can stay at another questionable Starwood property.
I stayed at the Aloft for a single night because I was attending meetings at the adjacent Westin, which has common ownership with the Aloft. Around 6:15 am on Sunday I went down to grab an early breakfast but it didn't start until 7:00. I went back up to my room but the door key wouldn't work. They have fancy electronic locks where you just wave the card in front of the lock to open the door. I got another key from the front desk but it didn't work either, nor did the security officer's key. They told me that the battery was dead and that they could not open the door until the maintenance man came in at 8:00. Meanwhile, all my stuff was in there including my laptop which I was using at the time. They offered me another room, though that wasn't of much use if I couldn't get to my stuff, and called the maintenance man to ask him to come in a little early. I told them I had an 8:00 meeting at the Westin and would at least not have to wear the clothes I slept in for that meeting.
So at 7:00 I ordered breakfast. It's a weird setup where you tell the front desk staff what you want, they enter it in the computer, and then one of them goes back and makes it. As it turns out the oven was broken and they told me it would take an extra 20 minutes because they had to use the bar kitchen. They offered me a $20 credit on my bill, which I mulled over, but by 7:55 rolled around they still couldn't let me in my room. I told the woman at the front desk that, considering the circumstances, I thought that they should comp the room. She said she would ask the manager.
I went to the meeting at the Westin and apologized for my appearance while warning people about staying at the Aloft. During the meeting I got an email from the manager, Allen, who offered not to comp the room but to give me 10,000 Starwood points. He also extended my checkout to 4:00, which I did appreciate. That afternoon I emailed him back saying that the points were of little use to me and that I did want the room comped.
For me, being locked out of my room until after my meeting was an inconvenience and a professional embarrassment. But what if I had an early flight? Or if I had vital medication in the room? The Aloft has no way to change a battery during off hours. Let me repeat that--if the battery dies in the middle of the night there is no way for them to let them back into your room. No one is trained to replace them. One of the front desk staff said that batteries had gone out before, but this was the first time this had happened when the maintenance man wasn't around. That right there should have been a message to the management that it could also happen the other 128 hours of the week.
The Aloft should train one of their staff or one of the Westin staff on how to change the battery. Until they do this I highly recommend that you do not stay at the Aloft SFO.
November 25, 2013
Rated 5 out of 5 by deand Bar Prices will break the bank
Non happy hour bar drinks are beyond overpriced. Way beyond. However the rest of the hotel is great and meets all the needs of business travel.
November 24, 2013