Rated 1 out of 5 by MrDave Better option next door
During my two day stay, the staff seemed indifferent as to whether I was there or not. Service at the restaurant/lounge was particularly bad. Worst so-called beef sliders I have ever had. Dog food comes to mind.
December 13, 2013
Rated 2 out of 5 by Suzie214 Hotel has great location but staff needs more training
The hotel looks great, great location, clean comfortable rooms. However what would have been an excellent stay turned bad when cleaning staff threw away some of our clothes. These where not dirty tatter clothes, but expensive jeans and a buttoned up shirt. The evening manager kept putting blame back on us and offered us no recourse outside of additional hotel points. All we wanted was out clothes. He offered to have a complete search in the morning and offered to call us with the results. It's been three days and we still have not been called. This has never happened before and we will not go back due to the incompetence of the staff.
December 11, 2013
Rated 1 out of 5 by JV1969 Mediocre at best
Honestly , i'm a huge Westin and SPG fan... but this hotel is really really average.
Parking is awful and you end up walking and the elevator stack is on the oposite side of most of the parking , so if you are in an end room you have to walk through the hotel end-to-end twice to get to your room. You also need use your key 3 times between the parking lot and your room... that is a real pain.
Hotel cleanliness is really average...
This place feel like a youth hostel. It's probably fine if you are in your 20s but if you are a business traveler, this place is at the lower end of your expectations.
So overall, I won't be staying here again... but it beats a motel 6 i guess.
December 14, 2013
Rated 4 out of 5 by Sleepytired Nice and Convenient
Nice place to stay and convenient to the airport. Staff is friendly and attentive.
December 16, 2013
Rated 5 out of 5 by cindyg605 Everything you need at a great value!
This is our first time at an Aloft. We loved it! It is a very modern hotel and has amenities that other hotels charge for. The rooms are spacious and well designed as well as having personal touches that remind you of the city you're visiting! A 24 hour snack bar and great happy hour selection which include great craft beers on draft make this place my new spot for staying when we visit the city. We had our kids with us, and we wanted to unwind after being in the city all day, so we really appreciated the family friendly lounge/lobby that allowed us to have a beer while they played games.Love the friendly staff and the convenience!
A great safety feature that they have in place is using a technologically advanced room card that you need to get to your floor on the elevator.
I didn't rate the SPG recognition category because it wasn't acknowledged, but it's really not a big deal.
December 9, 2013
Rated 5 out of 5 by Loic1 Great hotel near aiport
Great modern hotel near the airport. Very clean and comfortable.
Only City Occupancy Tax at $11.40 for a double room is too high and should be communicated by the hotel when booking done.
December 9, 2013
Rated 5 out of 5 by tuckia WIMOM
Funky, contemporary hotel. Very fun! Loved the showers. Bliss toilettries!
December 9, 2013
Rated 4 out of 5 by Suzan12 This hotel was very clean!
Our room was great! The beds were so comfortable! My husband went down to get us some breakfast and ordered 4 breakfast sandwiches and it took 1 hour for them to make them. My 2 daughters and I all showered and were waiting and then I went down and said we would like our money back. There was no need for 4 sandwiches to take 1 hour! We finally got our sandwiches and were refunded our money. They apologized and we ate them. I am glad I didn't pay for them because they were terrible. The bagels were microwaved and not toasted....GROSS! Not good at all! Ladies at the front desk were very nice.
November 30, 2013