Rated 1 out of 5 by Milan1290 Hotel policies are not customer friendly
I am not happy with the way the hotel handled my reservation. I had booked a room with two queens and prepaid for it but when I arrived I was told that reserving and prepaying does not guarantee a room with two beds. Also there was no additional inflatable beds available. We were a party of four and it was suggested that we adjust in a room with a single king bed.
I was told that the manager will talk to me the next day but he never did and the second staff person repeated the same thing about there being no guarantees. If this is the hotel policy then it is extremely customer unfriendly. I am sure the hotel wont consider refunds had I not shown up. The body language of the staff suggested that this probably a common occurrence.
August 12, 2014
Rated 1 out of 5 by aabbaa Staff did poor job, over priced
Staff was much more interested in talking to each other then checking on or out people. Room condition was fair. Price was high, but $23 a day for parking unacceptable. Had a nice meal across the street at the Westin.
Low service hotel with high service costs.
August 25, 2014
Rated 4 out of 5 by tralalala I was expecting something else
If you have to go to San Bruno instead of SFO and need to stay close to the airport this is definitely a great option.
I missed the attentiveness and attention to detail that I've received in other SPG hotels like the Westin and the food is very limited but overall is ok.
August 24, 2014
Rated 5 out of 5 by MNIRNMAN On the road again
I find the Aloft at SFO Airport, very convenient for business travel to Bay Area
August 24, 2014
Rated 1 out of 5 by ted4444 disgusting rooms
The Aloft SFO has gone downhill and was very disappointing. The room had a horrible smoking and chemical oder. Apparently the management had been informed by the housekeeper that someone had smoked in the room. And then obviously they tried to cover the smoke smell with some hideous chemical spray. When we entered the room it was so bad we couldn't even breathe, and had to change rooms immediately. The housekeeper in the hallway apologized, but the management did nothing except give us a different room. We had been traveling all day, and did not appreciate the extra hassle of changing rooms, in addition to the horrible attempt to think we wouldn't notice???
July 19, 2014
Rated 4 out of 5 by Zee007 Great hotel at a convenient location
- Modern spacious rooms, nice design, comfortable beds
- Very close to Hwy 101, and <20 minutes to downtown SF
- Free WiFi is a big plus
- Adjoining rooms slightly noisy at night. Ask for non-adjoining rooms if you don't want to hear your neighbors.
- Would be nice if parking was included in the room rate.
- Limited food options on premise.
August 18, 2014
Rated 4 out of 5 Aloft is modern clean and convenient
I love the location of the Aloft hotel. just two or three exits from SFO, near a 3 mile wetlands walking trail and close to the downtown Milbrae shops and restaurants. Also, the Safeway market is open 24-hours so you can always get some fruit and water even if you land after midnight.
The hotel itself is extremely modern, clean and often features live musicians playing acoustic guitar. They just need to get a Ping Pong Table and then it will be the perfect place on earth
August 15, 2014
Rated 2 out of 5 by Suzie214 Hotel has great location but staff needs more training
The hotel looks great, great location, clean comfortable rooms. However what would have been an excellent stay turned bad when cleaning staff threw away some of our clothes. These where not dirty tatter clothes, but expensive jeans and a buttoned up shirt. The evening manager kept putting blame back on us and offered us no recourse outside of additional hotel points. All we wanted was out clothes. He offered to have a complete search in the morning and offered to call us with the results. It's been three days and we still have not been called. This has never happened before and we will not go back due to the incompetence of the staff.
December 11, 2013