Rated 4 out of 5 by chipopcorn Great for a simple use
I arrived almost midnight and left for a morning flight of 6am. So, I didn't do much at the hotel except a shower and a sleep. For that simple experience, the hotel was very functional and comfortable. WiFi worked well and the free airport shuttle was great.
October 20, 2014
Rated 4 out of 5 by BootsieB Very hip!
Located very close to SFO airport. The hotel was very clean and well appointed. Hip overall - great consumer experience. Staff was helpful, friendly and knowledgable. If I had one wish it would be that the bathroom was a little more private - sliding door left a gap and sound was not contained.
October 14, 2014
Rated 1 out of 5 by Milan1290 Hotel policies are not customer friendly
I am not happy with the way the hotel handled my reservation. I had booked a room with two queens and prepaid for it but when I arrived I was told that reserving and prepaying does not guarantee a room with two beds. Also there was no additional inflatable beds available. We were a party of four and it was suggested that we adjust in a room with a single king bed.
I was told that the manager will talk to me the next day but he never did and the second staff person repeated the same thing about there being no guarantees. If this is the hotel policy then it is extremely customer unfriendly. I am sure the hotel wont consider refunds had I not shown up. The body language of the staff suggested that this probably a common occurrence.
August 12, 2014
Rated 2 out of 5 by NotHere1 Terrible
While the hotel is clean they did not have access to the GIants play-off game and the Staff was not helpful and was in fact misleading patrons in the hope that they would stay in the bar waiting for the game to come on. Went next door to the Westin - they had the game and much more professional staff.
Should have never stayed here.
October 9, 2014
Rated 2 out of 5 by Suzie214 Hotel has great location but staff needs more training
The hotel looks great, great location, clean comfortable rooms. However what would have been an excellent stay turned bad when cleaning staff threw away some of our clothes. These where not dirty tatter clothes, but expensive jeans and a buttoned up shirt. The evening manager kept putting blame back on us and offered us no recourse outside of additional hotel points. All we wanted was out clothes. He offered to have a complete search in the morning and offered to call us with the results. It's been three days and we still have not been called. This has never happened before and we will not go back due to the incompetence of the staff.
December 11, 2013
Rated 3 out of 5 by Millsie2000 Typical ALoft ... Nice, but just nice.
It's a good hotel for business traverlers, but not sure I dig it for family. My trip was just my wife and I and we wanted to stay close to the airport for an early flight. It worded perfect for that ... but otherwise, you need to go somewhere else for a nicer meal.
October 6, 2014
Rated 2 out of 5 by SNNFC Parking is 23$ extra and internet connection questionable
Telephone reservations did not inform me that there would be an additional $23 charge for parking at the SFO Aloft . Apparently not all Aloft Hotels will have this extra charge...it is specific to this site, I was told.
Additionally, the evening manager did not
understand nor seem to care that the lack of disclosure from telephone central booking made for an unpleasant experience upon checking in, although he did, eventually (upon being asked to speak to his manager) present a paid ticket for parking.
Secondarily, the internet connection for room 106 was not in place, necessitating a 15" process to connect it. The customer service agent on the phone stated that the connection was failing from the hotel itself, not from his end, but that he was able to circumvent the failure and connect me...and he succeeded.
In the morning, upon checking out, the manager on was very professional, listened patiently about the problem checking in and w/ the lack of internet access and was apologetic offering to pay for parking, but as it had been given upon checking in, albeit with an attitude, I thanked him but declined it.
Bottom line, management makes all the difference!
Errors happen. How they're handled is the key.
October 6, 2014
Rated 4 out of 5 by jimjo Aloft
Great comfort and value at this location. Welcoming attitude and prompt check-in/check-out.
October 5, 2014