Rated 1 out of 5 by RTBVNZ Total Disapointment
Hard to find even with GPS and the signage is minimal. No restaurant had to eat at the bar and then the staff was too busy watching TV and even more worse was the so called food you serve microwave nuked food have cold and half hard as a rock and still charged for it ..... The toilet in the room didn't work and was clogged , i called the desk and said they didn't know about and would send some one and never did. I will most assuredly have my company remove your Hotel chain from our list.
July 30, 2014
Rated 4 out of 5 by fish2424 Airport shuttle
I was happy with everything except the misrepresentation of the airport shuttle. I called once before I made arrangements and 3 times the day before. Not once was I told that I needed to contact the hotel to be picked up. When I called from the airport they said it would be 2 hours before they could come. We often stay at Aloft in Chicago where there is a hourly shuttle. I believe the info on website should be changed. List as shuttle, but not airport shuttle
July 28, 2014
Rated 3 out of 5 by CB1583 It's ok, but not your typical Aloft
The hotel was underwhelming and the room was small, no dresser or drawers for anything, small closet, but it did have a nice sized shower.
Hotel staff seemed less than happy to be at work. The snack bar had limited options. The pool was like a large bathtub and the pool deck and surroundings was basically a concrete slab.
The positives were Antonio our shuttle driver...really nice guy, the shower was nice and it was a quiet hotel.
July 28, 2014
Rated 5 out of 5 by GreenCountryTravel Great Stay with Great Views
Recently stayed at your hotel. One of your members of staff, Brooklyn gave us some great recommendations of restaurants and things to do in downtown Tulsa. We had a beautiful view of Tulsa facing south.
July 26, 2014
Rated 5 out of 5 by musicman405 Great Place
I am a DJ and I was in Tulsa for an event. The Aloft was a great place, centralized location and great rates. Thanks Aloft!!! I will be back...
July 21, 2014
Rated 5 out of 5 by MIL000 vary nice stay
room and service were wonderful not a fan of paying to park and was offered no reason for the charege
July 21, 2014
Rated 5 out of 5 by skeeter46 the look of the motel
parking was close to the doors. It was clean.. Located in downtown. we stay again
July 18, 2014
Rated 2 out of 5 by MoJoJones Could have been a really cool place
Well, to start with we had some major trouble getting checked into our rooms. When we reserved our rooms, not once in the reservation process did a prompt ever come up warning us that we would have to be 21 to check into our room. And although some hotels do that in Oklahoma, I've stayed at many hotels without someone 21 in my room. But lo and behold, when we got there we were informed we couldn't get in. After digging around on the website, I found 'Policies', and then under policies were age requirements and there it stated you needed to be 21. Luckily, we knew someone who was older in Tulsa, and he came and stayed with us and checked us into our room.
But heres the thing, you can reserve a room and be CHARGED for the room without being 21, but you cant check IN to the room unless you're 21. That seems a little absurd. I would really suggest they slip that part into the reservation process somewhere, because I saw this happening to a lot of other young people who were staying at the hotel for the anime convention that was nearby.
However, all in all I really liked the room. It was very spacious and stylish. There were a few small problems, like the bathroom door didnt close all the way and the shower didnt have much privacy, but honestly I was able to live with those things. I had a lot of space and the room was really comfy.
The customer service, however, wasn't the best. When I was going through the process of trying to check into my room, I kept hearing different things from the people at the desk. One woman told me if we just found a friend who was 21, she would let him check us in. Another woman insisted that he had to be staying in our room with us. No one told me about the extra 50$ I was going to be charged, nor that I would receive it back later after I checked out, and when I asked one woman about it she didnt know what I was talking about, and had to find someone else to explain it to me. We had a pull out bed in our room that had no bedding, and it took me calling twice and waiting several hours to get any.
But all of that I could have lived with too. I really liked the room. What really cemented the decision that I wont be coming back is a much larger issue.
I have an online banking app on my phone, that shows me all the charges that are made to my account. Shortly after checking in I was charged the $280 or so for my room and the extra $50. It showed in my statements that ALoft charged me.
It wasn't until today, two days after I checked out, that I received the 50$ back around 5am this morning. I received an alert from my bank, and was relieved that I got that 50$ back. But several hours later, I woke up to find my account in the negative! I was charged AGAIN, TODAY for my room. The previous charges that I saw in my account from Friday are gone, and I was charged 286$ again today and I didnt have that much left in my account anymore AFTER ALREADY BEING CHARGED THAT AMOUNT!!!
I've called several times and I keep receiving an answering machine, and I haven't gotten a call back. I've emailed twice. This is a huge deal and I haven't even been able to talk to anyone about it yet.
This hotel is really stylish and cool, but theres obviously some problems in the managing here and I'm starting to get desperate. I need to get this figured out NOW but no one will answer my calls or talk to me. When I try to talk to different departments I just get transferred back to the answering machine.
July 15, 2014
Rated 4 out of 5 by 88Sunny88 Nice Stay - Aloft Tulsa Downtown
Stay on points Friday night. Upgraded to nice 10th floor corner room overlooking BOK and East over historic part of city. Room had (2) queens and couch/table/chairs. Bed was very comfy. Staff very pleasant, frieandly and accomodating, night manager walking the floor welcoming and talking to people. Bar has local beers. Pool area is outdoors and nice, especially late in the day. Outdoor patio area has couches and tables. Indoor bar area has plenty of seating, bartenders were nice, talkative. Hotel is an easy 20 minute walk to Brady and Blue Dome. Short drive to Philbrook, Gilcrease, Brookside or Cherry Street. Use BOK Center for GPS.
July 14, 2014
Rated 2 out of 5 by stardust44 Good amenities, terrible management
Myself and a large group of friends chose to stay at this hotel for an anime convention at the Cox Business Center. We were all over 18, but no one 21, and made the reservations for three rooms seamlessly. Little did we know that the website REFRAINED FROM MENTIONING THAT ONE MUST BE 21 TO CHECK IN during the reservation process, which I would consider to be a VERY important piece of information to put in bold, at least, during the online reservation process. The only place this could be found was in an obscure part of fine print on the hotel website.
Though it is not uncommon for hotels to require 21-year-old accompaniment, I found it to be extremely irritating that a hotel sponsored by a convention which attracts teens especially to not make this knowledge known more easily. I can't even count how many groups, including all three of ours, were told they could not check in upon arrival due to not having a 21-year-old in their group. To make matters worse, at first one of my groups was told they WOULD STILL HAVE TO PAY FOR THE ROOM DESPITE BEING DENIED THE RIGHT TO STAY IN IT. Thank goodness talking to some management fixed that problem, but it was SO INFURIATING.
One of my groups had to make the father of a friend who lives in the area come and check them in, one found a stranger to say he's with him and check him in, and I had to wait a night until my brother (over 21) came to the convention to check me in for my second night. What a pain in the butt.
We called the front desk for bedding for the pull-out couch (note it's only a twin, not a double!!), and it didn't come after hours of waiting. We had gone and come back to see it still not there, and had to call the desk AGAIN to simply get some bedding. So not great service either. However, all workers were nice, just not quick or diligent.
The beds were quite comfortable, and the rooms stylish, however, one of the three rooms had a major drawback (the one with two double beds and the twin-bed pull-out couch): THE DOOR TO THE BATHROOM SLID CLOSED ONLY PARTWAY, LEAVING A DECENT SIZED GAP, WHICH MEANT ANYONE WHO WALKED BY COULD EASILY SEE NOT ONLY THE TOILET, BUT INTO THE SHOWER AS WELL SINCE THE SHOWERS ARE ONLY GLASS DOORS--NO CURTAINS. It had to be publicly announced anytime someone was going to use the restroom or shower so that no one would unwillingly witness things they did not wish to see. Sometimes we'd even make someone stand in front of the gap; it was that annoying.
WHAT TO TAKE FROM THIS:
- You better have someone 21 to check in, because they don't make that common knowledge!!
- Workers were friendly, but not terribly conscientious, which likely traces back to poor control from management.
- Your bathroom door may have a huge gap in it, so no privacy there!
- The rooms only have showers, no bathtubs (at least for the 2-bed-1-couch and 1-king-bed rooms), though this isn't necessarily a problem, just a note.
I was and am so livid from the check-in policy and other issues that I will be avoiding this particular hotel, if not the whole aloft chain, in the near and distant future. I WOULD NOT RECOMMEND.
July 14, 2014
Rated 4 out of 5 by Sam55dad This hotel has nice rooms.
The breakfast was not good. The kitchen staff was not helpful.
July 9, 2014
Rated 3 out of 5 by mhaskins1957 Aloft Hotel
A little disappointed in the hotel. Need a better attention to detail.
The coffee in the morning tasted like mud. Tried the ice tea and all the sugar had congealed on the bottom. I don't think anyone had clean out the coffee or ice tea in days.
The hotel is difficult to find. Needs some better signage.
But a great location. The price was right. Would try them again.
July 7, 2014
Rated 4 out of 5 by jkirk1626 Affordable- Get more than you pay for
Good value for the money.
Stayed Fri July 4 & Sat July 5 2014.
Value for the money.
Room phone's cordless-phone base had a speaker phone.
Look of design are solid.
Staff was helpful and welcoming, particularly Seth who was working the front desk on the night of Sat, July 5, 2014 when we checked in.
When I walked in from the ground floor parking garage, the front desk was unattended. No sign was at the front desk. But for a guest telling me that I had to go one floor up to the other front desk, I wouldn't have known to look for another front desk. That's a big oversite.
On Fri, July 4, hot water was barely warm in the shower. The staff said the boiler went out, so this might have been an exception.
The shower enclosure didn't keep water in the shower off of the bathroom floor.
The staff was personable but oblivious. I asked on the phone if they had an outdoor lounge. They did, but told me they didn't.
The Bottom Line
You get more than you pay for.
July 6, 2014
Rated 3 out of 5 by DebInTX nice hotel
A little hard to find, modern simplistic hotel. Nice friendly bar ...thanks to Joe, pool table and nice outdoor deck just outside the bar. Room was clean and nice, bed was comfortable. Only down side is no restaurant in the hotel. Bar food is minimal and the have a small cold food area if you want that. For the price though its great!
July 5, 2014
Rated 4 out of 5 by TJMA July 2014 stay
Spent one night here on the way to Texas. Clean, well designed hotel. Attentive staff, excellent amenities for the price. Parking fee was reasonable compared to most downtown hotels I've used in other cities. Room was large and well laid out. Great shower with plenty of pressure and hot water. Only minor flaw was a tiny table- top ironing board; there was clearly room in the closet for a full-sized one. Enjoyed our stay, and would stay here again if the occasion arises.
July 5, 2014
Rated 1 out of 5 by unhappy12121 very disappointed!!
Bathroom doors do not shut!!!
had to ask for our room to be cleaned every day
ran out of towels and toilet paper more than once
July 1, 2014
Rated 4 out of 5 by cfoster Basketball Central
Great Value, Great Location for Tulsa Shock Basketball games.
July 1, 2014
Rated 4 out of 5 by AKL04 close to business center
Liked the closeness to the cox center.
June 30, 2014
Rated 5 out of 5 by Hartsy52 Loved te Hotel
Your hotel exceeded expectations!!12. This was my firsdt stay at the Aloft and I will definately be back!!! Loved the full sized shower...The bed was amazing and the floor was qiuiet which after traveling for business it was nice to get a great nights sleep with no voices in the hall ways or doors slamminf
June 30, 2014
Rated 5 out of 5 by kansasgurl More than I expected
The hotel staff were more than friendly and super helpful with all our needs. The free shuttle was a nice plus and the driver even came back to the restaurant he dropped us as to deliver my tickets for a show that I had left in the room. Cant say enough good things about the comfort and design of the hotel and the room we stayed in!
June 29, 2014
Rated 4 out of 5 by adventure3 convenient location
Hotel is conveniently located to Tulsa Drillers ballpark
June 26, 2014
Rated 5 out of 5 by josiekl9999 Excellent location
We stayed at the Aloft in downtown Tulsa in June 2014. We chose the hotel because of the proximity to the Cox Business Center. The room was spotlessly clean, the decor was refreshingly different from other hotels and the staff were all friendly and helpful. Enjoyed the hotel bar after the concert.
June 26, 2014
Rated 5 out of 5 by Gratefulpatron Honest and Helpful
We recently stayed at the downtown Tulsa Aloft and we left a watch in our room. We discovered this after we had been on the road for several hours. We called the hotel and the staffed retrieved the watch and held it for friends from Tulsa to pick up. Great service! Nice rooms. Quiet. Convenient. Highly recommend.
June 24, 2014
Rated 5 out of 5 by CokerR Great service
The front desk staff (I think her name was Brooklyn) was excellent. Very helfpul with all types of directions. She was so super friendly and made the experience that much better.
June 20, 2014
Rated 5 out of 5 by LSS50 Nice spot!
IT was secure and clean. The staff was courteous and pointed me to great dining spots! Thanks Lauren!
June 12, 2014
Rated 2 out of 5 by MrJayhawk Great facility with no concern for sleeping guests
I love the Aloft hotels - the style, the layout, the rooms. However, my recent experience may have soured me on them for good. After several interactions with the front desk that left much to be desired, we attempted to go to bed at about 10:00pm. Shortly after retiring, a large group of motorcycles gathered in the hotel parking lot beneath our room, pointed their exhaust pipes at the room, and proceeded to rev their engines while looking over their shoulders, obviously intending to disrupt someone in the hotel's peace. I assumed this would stop shortly, and dismissed it as punks being punks. However, this went on, with different members of the same group, until 5:15am in the morning! At no time did anyone in the hotel go outside and ask the bikers to leave, stop, or otherwise cease their activities. No police were called. I went to the front desk to find no one there. When I checked out in the morning (after a night of NO sleep), I informed them that I did NOT, in fact, enjoy my stay, and explained why not. Their response: "Oh. Sorry about that." Nothing else. I paid for a night of sleep. I did not get what I paid for. The staff were all very young girls, and obviously didn't care whether I had a good night or not. Aloft should have at least one person on staff at all times that addresses concerns of hotel guests with some kind of professionalism. I hope they address this in the future. As I say, I love the facilities. The staff, not so much.
June 10, 2014
Rated 4 out of 5 by cornflower2014 Great Hotel in Downtown Tulsa
The Aloft Hotel is a great hotel to stay while traveling in Downtown Tulsa. The hotel has plenty of FREE parking, the hotel is clean, staff is friendly.
June 9, 2014
Rated 3 out of 5 by Bud44 The hotel needs more options
The staff was courteous and helpful, the shuttle bus was useful for help within the mileage parameters. the room was kept clean by the housekeeping staff, The options for food and beverage were average at best. With the cost of the room there should be at least minimal items at no charge.
June 6, 2014
Rated 5 out of 5 by Takeadrive Fun and Stylish
The hotel is in the old (1960s) City Hall downtown. Public areas are fun and stylish, decor for the rooms is standard Aloft. Location is great, especially for events at the BOK Center, and it's just a few minutes walk to the Brady and Blue Dome districts.
June 2, 2014
Rated 1 out of 5 by TheFamilyGuy Latch your door
There seems to be housekeeping issues at this hotel.
I would recommend using the safe, storing valuables in your vehicle and if your in your room to latch the door because even if you have a Sleeping hanger up, your door will be opened.
May 30, 2014