Rated 4 out of 5 by jechho Great new hotel
This hotel really stood out. Loved that they used an old building, which opened for different rooms and lay out – including some suites. We got a nice upgrade, and had a great time. The AC was new and quiet, which is quite rare these days.
Only issue we had was a major party going on in a room across the hallway. People were coming and going all night, going OUT in the hallway to make phone calls. The hotel must have known about this and should ban huge parties being held in rooms. After all, some of us are there to rest and a have good night sleep.
There was a fence at the parking area making it inconvenient to go from the hotel to downtown. Not sure what the purpose of that fence is?
Oh - and please get rid of those horrible cheap and lumpy pillows.
August 25, 2013
Rated 4 out of 5 by adventure3 convenient location
Hotel is conveniently located to Tulsa Drillers ballpark
June 26, 2014
Rated 5 out of 5 by Alex0225 Amazin Downtown View!!!
Great staff, awesome facility!! sure will recomend it...
April 21, 2014
Rated 3 out of 5 by romcc Night staff very poor
I had a very poor experience with the night front desk person. I was picked up at the airport by a very friendly driver but when I arrived at the hotel after 11:00 pm, no one was at the front desk. After waiting 10 mins with a line of people forming behind me, I asked the bar tender for help. She did the best she could but didn't know how to check anyone in. After another 5 mins or so, the front desk person appeared and couldn't have cared less that I had been waiting for 15 mins to check in. Extremely poor customer service. I run hotels and if he had worked for me, I would have fired him on the spot.
Driver and Bar Tender couldn't have been nicer!
April 17, 2014
Rated 5 out of 5 by CokerR Great service
The front desk staff (I think her name was Brooklyn) was excellent. Very helfpul with all types of directions. She was so super friendly and made the experience that much better.
June 20, 2014
Rated 5 out of 5 by Carrie613Mark Great Staff
This hotel was awesome. The only bad thing I can say is directions and visibility because there was no sign. The Staff was wonderful and Clay in the bar was amazing and really made are stay enjoyable. The room was beautiful and view was great. Having a shuttle van for guest made the night easier. Cant say anything bad again the staff was great and Clay was awesome.
October 24, 2013
Rated 5 out of 5 by sopmacdj extra mile.
When we were checking in the clerck was making small talk and asked about our stay. I told him it was fiance's birthday which is two days before christmas. He found another suite for us that was on the top floor and it had great view. It was really nice of him to do and we really enjoyed our stay and view!! We will be back.
December 26, 2013
Rated 5 out of 5 by KansasKid Fab location
The BOK Center is just a stone's throw away (if you've got a good arm) and downtown Tulsa is a very walkable city, although the Aloft shuttle can take you wherever you want to go. Aloft has done a great job of repurposing the old (not that old) City Hall. Reasonable room price is a super plus.
December 30, 2013
Rated 4 out of 5 by kevbot Great Downtown Option...Once the Kinks are Worked Out
Keep in mind we arrived the second day after opening. A lot can be forgiven due to this fact.
*Free parking (for a downtown hotel I was pleasantly surprised)
*Everything is still new and clean and well maintained.
*Exceptionally friendly and enthusiastic breakfast attendant.
*Provided a bag of treats, tennis ball, bed, and water bowls for my dog.
*Poor Check-in experience. Not unfriendly, just inexperience it seemed. (I suspect this was due to the newness of the hotel and the staff still finding their groove.)
*Ordered a couple cocktails from the bar and was told bar wasn't stocked with enough yet to make the drinks. Beer was about the only option or neat liquor.
*Breakfast was poorly stocked and not much listed on the menu was available for purchase yet.
*Not particularly well located to restaurants or entertainment districts but well situated for business.
Give it a little time and I am sure this hotel will be fully operational. I will certainly be back.
August 6, 2013
Rated 1 out of 5 by Artla Disappointing
This hotel was very disappointing! The beds were not comfortable, we were in a handicap room which was fine, but the bathroom door was very hard to close or open! Partying going on all night and the lobby seemed very dirty!
November 4, 2013
Rated 2 out of 5 by CMH23 Growing Pains
With the property being opened about two months when I stayed, I expected to run into a few unfinished things. This hotel is an old city hall building so it is not your standard Aloft Hotel. The major con about this hotel is the parking and the problems it creates. Signs point you in the direction to the hotel and eventually leads you to covered parking which is under the lobby floor. It is not underground parking. Most of the spots are marked with "Permit Required," which by looking at the parked cars, most guests were avoiding those spots. After talking with the front desk, this is left over from the old building but is not enforced. The main concern of the parking is that it is wide open for anyone to use. The parking lot also has direct access to guest elevators where anyone (guest or not) can access any floor, bypassing the front desk. A key card is not necessary to access guest floors. This feature is not needed but the fact that an individual can access any floor, directly from outside,. completely unseen. should be of concern to ownership. It does appear that they are still working on completing a reception/lobby area on the parking level, but the hotel has done nothing to address this obvious security concern.
Rooms are your standard Aloft room. Comfortable and efficient. The staff was friendly,
I am confident that the owners will address the security issue once the hotel is 100% complete but I will not be staying at this property again until it is.
June 26, 2013
Rated 4 out of 5 by cornflower2014 Great Hotel in Downtown Tulsa
The Aloft Hotel is a great hotel to stay while traveling in Downtown Tulsa. The hotel has plenty of FREE parking, the hotel is clean, staff is friendly.
June 9, 2014
Rated 2 out of 5 by MistyMeD Call in advance if you want to use the WXYZ Bar
We were very disappointed in this stay. We should have been informed that there was a private event at the WXYZ; a primary reason we booked this hotel was to celebrate my birthday in your bar with our friends. Instead we were told we could have drinks in the lobby. It turned out to be a college event where we could have easily used the bar and not bothered anyone. We thought about sitting poolside but we were not allowed in that area, either.
Also, as a courtesy, it really should say on the website that you are still under construction. We would not have minded, but it was an unpleasant surprise to show up for a birthday party at a construction site.
October 9, 2013
Rated 3 out of 5 by Bud44 The hotel needs more options
The staff was courteous and helpful, the shuttle bus was useful for help within the mileage parameters. the room was kept clean by the housekeeping staff, The options for food and beverage were average at best. With the cost of the room there should be at least minimal items at no charge.
June 6, 2014
Rated 4 out of 5 by Hardrock04Actual Tulsa Aloft Downtown, December 2013
I was only in the hotel long enough to get some sleep. If you have not stayed at any of the Aloft properties, it could turn you off. If, however, you are “green” minded. You will love both this location, as well as all the other Aloft locations I have mentioned in other reviews. All have a semi-industrial design feel, but for travel, they have all served me well. For all my business, these hotels have provided me with a frugal and comfortable solution. Not sure I would take the wife here for a romantic getaway, but a solid property for the road warrior. Since I did not eat or drink at this location, I have nothing to offer regarding the staff, food, or service.
March 1, 2014
Rated 2 out of 5 by MrJayhawk Great facility with no concern for sleeping guests
I love the Aloft hotels - the style, the layout, the rooms. However, my recent experience may have soured me on them for good. After several interactions with the front desk that left much to be desired, we attempted to go to bed at about 10:00pm. Shortly after retiring, a large group of motorcycles gathered in the hotel parking lot beneath our room, pointed their exhaust pipes at the room, and proceeded to rev their engines while looking over their shoulders, obviously intending to disrupt someone in the hotel's peace. I assumed this would stop shortly, and dismissed it as punks being punks. However, this went on, with different members of the same group, until 5:15am in the morning! At no time did anyone in the hotel go outside and ask the bikers to leave, stop, or otherwise cease their activities. No police were called. I went to the front desk to find no one there. When I checked out in the morning (after a night of NO sleep), I informed them that I did NOT, in fact, enjoy my stay, and explained why not. Their response: "Oh. Sorry about that." Nothing else. I paid for a night of sleep. I did not get what I paid for. The staff were all very young girls, and obviously didn't care whether I had a good night or not. Aloft should have at least one person on staff at all times that addresses concerns of hotel guests with some kind of professionalism. I hope they address this in the future. As I say, I love the facilities. The staff, not so much.
June 10, 2014
Rated 5 out of 5 by Takeadrive Fun and Stylish
The hotel is in the old (1960s) City Hall downtown. Public areas are fun and stylish, decor for the rooms is standard Aloft. Location is great, especially for events at the BOK Center, and it's just a few minutes walk to the Brady and Blue Dome districts.
June 2, 2014
Rated 3 out of 5 by pokes4 Good hotel, but bar staff needs improvement!
We staying here for the Justin Timberlake concert. Check-in was smooth, the rooms were great. We planned to meet our friends in the bar for a drink and some food. They were less than friendly to help us. Everything we ordered, I left like it was an imposition to get. They don't have a restaurant yet, but did have some basic snack foods. One guy was totally discouraging us from eating anything and basically told us it would take forever to make and the food wasn't good. I feel like a place that close to a concert venue should be more prepared for a crowd to come in before a concert. Like I said, the rooms were great! Just need some revamping of the bar/restaurant area!
November 23, 2013
Rated 1 out of 5 by TheFamilyGuy Latch your door
There seems to be housekeeping issues at this hotel.
I would recommend using the safe, storing valuables in your vehicle and if your in your room to latch the door because even if you have a Sleeping hanger up, your door will be opened.
May 30, 2014
Rated 2 out of 5 by kevo2013 Probably the worst aLoft I've stayed at
Not worth it; there is another aLoft in town.
Driver to take me to dinner was nice. Room was nice..Check-in lady was nice, but not helpful when I told her I wanted to check out a day early.
Bartender in wxyz bar completely incompetent. Waited forever only for him to ignore me multiple times even while trying to wave him down.
Tried to leave hotel, please is like a prison trying to get out.
Much better options out there.
Tried emailing GM (Natalie) and her email bounced so there is obviously turnover in those ranks plus a lack of diligence to update with appropriate info.
Net-Net - wasted $ and more importantly a LOT of wasted time due to the people running this place.
October 27, 2013
Rated 4 out of 5 by dwest69 Great Value and Hip Accommodations
Booked this as last-minute Valentine's Day getaway and was pleasantly surprised. Very urban feel that both of us enjoy, friendly, helpful staf. Was a little disappointed that there were no Valentine packages, but, when the room service (bar manager) mistakenly appeared at our door with chocolate strawberries and champagne, she was able to give us the same deal, even though it was advertised as pre-booking availability only...score! A little difficult to find, but close to many downtown attractions including BOK. We will stay here again and walk to the Bruno Mars concert in June. Highly recommend.
February 17, 2014
Rated 3 out of 5 by pete9797 A Week at ALOFT
The good- very comfortable bed, the AC and heat worked perfectly, nice lounge, $10 per night at refuel came in very handy, all of the staff were very pleasant
The bad- staff knew nothing of the $10 credit at refuel so if different staff were working at night I had to explain everything all over, as the hotel is an old city building parts of it were still in rough shape, the lounge closed for a private party 3 nights and that should be conveyed to guests (it wasn't), only clothes storage in the room was a tiny closet that didn't have enough room to store much clothing much less a bag, no drawers whatsoever in the room to put clothes away. Overall I guess the hotel would be good a night or two, but I certainly wouldn't recommend it for a week long business trip
April 27, 2014
Rated 1 out of 5 by demotedplatinum Aloft is not for frequest travelers
I stayed in this hotel because I was in Tulsa and as a very frequent SPG traveler I have a free night and room upgrade. The Aloft brand seems to target very young "trendy" types with limited travel experience on a budget. The downtown Tulsa property seems to be an old office building...concrete walls in the rooms, small dark hallways...all the tells of a 1960's government office building. The room heating system was poor, most of the space in the room was wasted with a parking garage feel, and it was without question one of the most uncomfortable beds I have had in my last 100 or so hotel room nights.
On the flip side the staff was nice, they gave me my SPG award recognition...but that did not overcome a really bad property.
April 6, 2014
Rated 5 out of 5 by Rodger Kesha and Morgan: Irreplaceable
In the last week I've spent 3 nights over multiple stays at the Aloft Tulsa Downtown. I honestly believe Kesha and Morgan work 24 hrs a day! They somehow manage to do so with smiles on their faces. They took great care of me during my stays. I really appreciate their dedication to their customers and to their hotel. Those two are holding this property up. I truly hope their hard work and dedication does not go unnoticed. As an SPG Ambassador, I stay in hotels for a good portion of every year. I recognize talent when I see it. You need this type of dedication, especially when your hotel is brand new.
December 9, 2013
Rated 4 out of 5 by MiniSpdRcr Great Hotel...HORRIBLE bar
The wife and I stayed at your hotel in Tulsa downtown location the weekend of March 2. We loved the hotel, the XYZ Bar...now that is another story...the bar tender was VERY rude, she kept saying she just came from another job. Did NOT know how to make any drinks. There were NO special cocktails or anything to be seen, not even a list of what is offered. The beer I got was wrong, I saw her pour the wrong one, I told her it was wrong and she ARGUED with me. I asked for a simple old fashioned...and of course she didnt know how to make it. Yet, there were two other people in the back playing on their phones while the bar had about 15 people waiting on drinks. We will stay at the hotel again, but will NOT go to the bar.
March 14, 2014
Rated 1 out of 5 by aimHigher hotel or dormitory?
I am dumbfounded that this is a Starwood property and that anyone would actually pick to stay at a hotel like this on purpose. I feel like I'm walking into a college dorm upon arrival, looking for what seem like random temporary signs to get in to lobby upstairs.
I unfortunately paid for my week in advance and am stuck here unless I can convince hotel to apply my money to another hotel in town - please please. I had no idea I was signing up for a room that is basically like your bed is part of the bathroom, the air conditioning is really loud, there is a guy doing laundry in shorts, no shirt, outside my room, no in room dining, so I could either eat the bar food (only option in hotel) or schlep out in rain to get my dinner.
The place seems relatively clean but the whole environment is not good for anyone over the age of 23 years old who is traveling for anything other than attending a concert next door.
May 12, 2014
Rated 1 out of 5 by Wardhar Lack of staff training
I was double charged. I called hotel direct and I reserved the room with my corporate card. When I arrived my wife gave them her personal at check in. You charged both. Front desk clerk was clueless when asked about it. She was very poorly trained.
Called hotel twice and was assured I'd get a call back on two separate days. No call yet
May 15, 2014
Rated 2 out of 5 by Moonshine This hotel needs additional ammenties
I stayed at this hotel for a conference. It took me driving three times around the block to find the location. The building was not marked and I had no idea which building was the hotel. I was disappointed to learn the hotel did not have a resturaunt on site. I was equally disappointed to find out they did not have a sauna as I was lead to believe.
May 12, 2014
Rated 1 out of 5 by scottaggie94 Terrible Hotel
This hotel was probably the worst I've ever seen. There is no closet, only a cubby to hang clothes facing out, with room for only a few things. The minimalism was over the top, making the stay very uncomfortable. Also, when I arrived at 12:30 am, after calling to verify that I'd be there, the heater in my room had been turned off, and the temperature was 59 degrees. By morning, it had warmed up only to 67 degrees. I had a very difficult time sleeping in such a cold room. At any decent hotel, the staff would have made sure the heater was turned on for incoming guests.
March 5, 2014
Rated 3 out of 5 by GJGOK This hotel was convenient
This hotel was very convenient to the Tulsa Cox Convention Center. It had covered parking, which is important in Oklahoma's volatile spring weather patterns, and was within walking distance to many restaurants.
May 12, 2014