Rated 4 out of 5 by TJMA July 2014 stay
Spent one night here on the way to Texas. Clean, well designed hotel. Attentive staff, excellent amenities for the price. Parking fee was reasonable compared to most downtown hotels I've used in other cities. Room was large and well laid out. Great shower with plenty of pressure and hot water. Only minor flaw was a tiny table- top ironing board; there was clearly room in the closet for a full-sized one. Enjoyed our stay, and would stay here again if the occasion arises.
July 5, 2014
Rated 5 out of 5 by sopmacdj extra mile.
When we were checking in the clerck was making small talk and asked about our stay. I told him it was fiance's birthday which is two days before christmas. He found another suite for us that was on the top floor and it had great view. It was really nice of him to do and we really enjoyed our stay and view!! We will be back.
December 26, 2013
Rated 5 out of 5 by KansasKid Fab location
The BOK Center is just a stone's throw away (if you've got a good arm) and downtown Tulsa is a very walkable city, although the Aloft shuttle can take you wherever you want to go. Aloft has done a great job of repurposing the old (not that old) City Hall. Reasonable room price is a super plus.
December 30, 2013
Rated 3 out of 5 by romcc Night staff very poor
I had a very poor experience with the night front desk person. I was picked up at the airport by a very friendly driver but when I arrived at the hotel after 11:00 pm, no one was at the front desk. After waiting 10 mins with a line of people forming behind me, I asked the bar tender for help. She did the best she could but didn't know how to check anyone in. After another 5 mins or so, the front desk person appeared and couldn't have cared less that I had been waiting for 15 mins to check in. Extremely poor customer service. I run hotels and if he had worked for me, I would have fired him on the spot.
Driver and Bar Tender couldn't have been nicer!
April 17, 2014
Rated 4 out of 5 by kevbot Great Downtown Option...Once the Kinks are Worked Out
Keep in mind we arrived the second day after opening. A lot can be forgiven due to this fact.
*Free parking (for a downtown hotel I was pleasantly surprised)
*Everything is still new and clean and well maintained.
*Exceptionally friendly and enthusiastic breakfast attendant.
*Provided a bag of treats, tennis ball, bed, and water bowls for my dog.
*Poor Check-in experience. Not unfriendly, just inexperience it seemed. (I suspect this was due to the newness of the hotel and the staff still finding their groove.)
*Ordered a couple cocktails from the bar and was told bar wasn't stocked with enough yet to make the drinks. Beer was about the only option or neat liquor.
*Breakfast was poorly stocked and not much listed on the menu was available for purchase yet.
*Not particularly well located to restaurants or entertainment districts but well situated for business.
Give it a little time and I am sure this hotel will be fully operational. I will certainly be back.
August 6, 2013
Rated 3 out of 5 by mhaskins1957 Aloft Hotel
A little disappointed in the hotel. Need a better attention to detail.
The coffee in the morning tasted like mud. Tried the ice tea and all the sugar had congealed on the bottom. I don't think anyone had clean out the coffee or ice tea in days.
The hotel is difficult to find. Needs some better signage.
But a great location. The price was right. Would try them again.
July 7, 2014
Rated 1 out of 5 by Artla Disappointing
This hotel was very disappointing! The beds were not comfortable, we were in a handicap room which was fine, but the bathroom door was very hard to close or open! Partying going on all night and the lobby seemed very dirty!
November 4, 2013
Rated 3 out of 5 by DebInTX nice hotel
A little hard to find, modern simplistic hotel. Nice friendly bar ...thanks to Joe, pool table and nice outdoor deck just outside the bar. Room was clean and nice, bed was comfortable. Only down side is no restaurant in the hotel. Bar food is minimal and the have a small cold food area if you want that. For the price though its great!
July 5, 2014
Rated 4 out of 5 by jkirk1626 Affordable- Get more than you pay for
Good value for the money.
Stayed Fri July 4 & Sat July 5 2014.
Value for the money.
Room phone's cordless-phone base had a speaker phone.
Look of design are solid.
Staff was helpful and welcoming, particularly Seth who was working the front desk on the night of Sat, July 5, 2014 when we checked in.
When I walked in from the ground floor parking garage, the front desk was unattended. No sign was at the front desk. But for a guest telling me that I had to go one floor up to the other front desk, I wouldn't have known to look for another front desk. That's a big oversite.
On Fri, July 4, hot water was barely warm in the shower. The staff said the boiler went out, so this might have been an exception.
The shower enclosure didn't keep water in the shower off of the bathroom floor.
The staff was personable but oblivious. I asked on the phone if they had an outdoor lounge. They did, but told me they didn't.
The Bottom Line
You get more than you pay for.
July 6, 2014
Rated 2 out of 5 by MoJoJones Could have been a really cool place
Well, to start with we had some major trouble getting checked into our rooms. When we reserved our rooms, not once in the reservation process did a prompt ever come up warning us that we would have to be 21 to check into our room. And although some hotels do that in Oklahoma, I've stayed at many hotels without someone 21 in my room. But lo and behold, when we got there we were informed we couldn't get in. After digging around on the website, I found 'Policies', and then under policies were age requirements and there it stated you needed to be 21. Luckily, we knew someone who was older in Tulsa, and he came and stayed with us and checked us into our room.
But heres the thing, you can reserve a room and be CHARGED for the room without being 21, but you cant check IN to the room unless you're 21. That seems a little absurd. I would really suggest they slip that part into the reservation process somewhere, because I saw this happening to a lot of other young people who were staying at the hotel for the anime convention that was nearby.
However, all in all I really liked the room. It was very spacious and stylish. There were a few small problems, like the bathroom door didnt close all the way and the shower didnt have much privacy, but honestly I was able to live with those things. I had a lot of space and the room was really comfy.
The customer service, however, wasn't the best. When I was going through the process of trying to check into my room, I kept hearing different things from the people at the desk. One woman told me if we just found a friend who was 21, she would let him check us in. Another woman insisted that he had to be staying in our room with us. No one told me about the extra 50$ I was going to be charged, nor that I would receive it back later after I checked out, and when I asked one woman about it she didnt know what I was talking about, and had to find someone else to explain it to me. We had a pull out bed in our room that had no bedding, and it took me calling twice and waiting several hours to get any.
But all of that I could have lived with too. I really liked the room. What really cemented the decision that I wont be coming back is a much larger issue.
I have an online banking app on my phone, that shows me all the charges that are made to my account. Shortly after checking in I was charged the $280 or so for my room and the extra $50. It showed in my statements that ALoft charged me.
It wasn't until today, two days after I checked out, that I received the 50$ back around 5am this morning. I received an alert from my bank, and was relieved that I got that 50$ back. But several hours later, I woke up to find my account in the negative! I was charged AGAIN, TODAY for my room. The previous charges that I saw in my account from Friday are gone, and I was charged 286$ again today and I didnt have that much left in my account anymore AFTER ALREADY BEING CHARGED THAT AMOUNT!!!
I've called several times and I keep receiving an answering machine, and I haven't gotten a call back. I've emailed twice. This is a huge deal and I haven't even been able to talk to anyone about it yet.
This hotel is really stylish and cool, but theres obviously some problems in the managing here and I'm starting to get desperate. I need to get this figured out NOW but no one will answer my calls or talk to me. When I try to talk to different departments I just get transferred back to the answering machine.
July 15, 2014
Rated 4 out of 5 by Sam55dad This hotel has nice rooms.
The breakfast was not good. The kitchen staff was not helpful.
July 9, 2014
Rated 2 out of 5 by stardust44 Good amenities, terrible management
Myself and a large group of friends chose to stay at this hotel for an anime convention at the Cox Business Center. We were all over 18, but no one 21, and made the reservations for three rooms seamlessly. Little did we know that the website REFRAINED FROM MENTIONING THAT ONE MUST BE 21 TO CHECK IN during the reservation process, which I would consider to be a VERY important piece of information to put in bold, at least, during the online reservation process. The only place this could be found was in an obscure part of fine print on the hotel website.
Though it is not uncommon for hotels to require 21-year-old accompaniment, I found it to be extremely irritating that a hotel sponsored by a convention which attracts teens especially to not make this knowledge known more easily. I can't even count how many groups, including all three of ours, were told they could not check in upon arrival due to not having a 21-year-old in their group. To make matters worse, at first one of my groups was told they WOULD STILL HAVE TO PAY FOR THE ROOM DESPITE BEING DENIED THE RIGHT TO STAY IN IT. Thank goodness talking to some management fixed that problem, but it was SO INFURIATING.
One of my groups had to make the father of a friend who lives in the area come and check them in, one found a stranger to say he's with him and check him in, and I had to wait a night until my brother (over 21) came to the convention to check me in for my second night. What a pain in the butt.
We called the front desk for bedding for the pull-out couch (note it's only a twin, not a double!!), and it didn't come after hours of waiting. We had gone and come back to see it still not there, and had to call the desk AGAIN to simply get some bedding. So not great service either. However, all workers were nice, just not quick or diligent.
The beds were quite comfortable, and the rooms stylish, however, one of the three rooms had a major drawback (the one with two double beds and the twin-bed pull-out couch): THE DOOR TO THE BATHROOM SLID CLOSED ONLY PARTWAY, LEAVING A DECENT SIZED GAP, WHICH MEANT ANYONE WHO WALKED BY COULD EASILY SEE NOT ONLY THE TOILET, BUT INTO THE SHOWER AS WELL SINCE THE SHOWERS ARE ONLY GLASS DOORS--NO CURTAINS. It had to be publicly announced anytime someone was going to use the restroom or shower so that no one would unwillingly witness things they did not wish to see. Sometimes we'd even make someone stand in front of the gap; it was that annoying.
WHAT TO TAKE FROM THIS:
- You better have someone 21 to check in, because they don't make that common knowledge!!
- Workers were friendly, but not terribly conscientious, which likely traces back to poor control from management.
- Your bathroom door may have a huge gap in it, so no privacy there!
- The rooms only have showers, no bathtubs (at least for the 2-bed-1-couch and 1-king-bed rooms), though this isn't necessarily a problem, just a note.
I was and am so livid from the check-in policy and other issues that I will be avoiding this particular hotel, if not the whole aloft chain, in the near and distant future. I WOULD NOT RECOMMEND.
July 14, 2014
Rated 2 out of 5 by MistyMeD Call in advance if you want to use the WXYZ Bar
We were very disappointed in this stay. We should have been informed that there was a private event at the WXYZ; a primary reason we booked this hotel was to celebrate my birthday in your bar with our friends. Instead we were told we could have drinks in the lobby. It turned out to be a college event where we could have easily used the bar and not bothered anyone. We thought about sitting poolside but we were not allowed in that area, either.
Also, as a courtesy, it really should say on the website that you are still under construction. We would not have minded, but it was an unpleasant surprise to show up for a birthday party at a construction site.
October 9, 2013
Rated 5 out of 5 by Hartsy52 Loved te Hotel
Your hotel exceeded expectations!!12. This was my firsdt stay at the Aloft and I will definately be back!!! Loved the full sized shower...The bed was amazing and the floor was qiuiet which after traveling for business it was nice to get a great nights sleep with no voices in the hall ways or doors slamminf
June 30, 2014
Rated 4 out of 5 by Hardrock04Actual Tulsa Aloft Downtown, December 2013
I was only in the hotel long enough to get some sleep. If you have not stayed at any of the Aloft properties, it could turn you off. If, however, you are “green” minded. You will love both this location, as well as all the other Aloft locations I have mentioned in other reviews. All have a semi-industrial design feel, but for travel, they have all served me well. For all my business, these hotels have provided me with a frugal and comfortable solution. Not sure I would take the wife here for a romantic getaway, but a solid property for the road warrior. Since I did not eat or drink at this location, I have nothing to offer regarding the staff, food, or service.
March 1, 2014
Rated 5 out of 5 by josiekl9999 Excellent location
We stayed at the Aloft in downtown Tulsa in June 2014. We chose the hotel because of the proximity to the Cox Business Center. The room was spotlessly clean, the decor was refreshingly different from other hotels and the staff were all friendly and helpful. Enjoyed the hotel bar after the concert.
June 26, 2014
Rated 4 out of 5 by cfoster Basketball Central
Great Value, Great Location for Tulsa Shock Basketball games.
July 1, 2014
Rated 4 out of 5 by AKL04 close to business center
Liked the closeness to the cox center.
June 30, 2014
Rated 3 out of 5 by pokes4 Good hotel, but bar staff needs improvement!
We staying here for the Justin Timberlake concert. Check-in was smooth, the rooms were great. We planned to meet our friends in the bar for a drink and some food. They were less than friendly to help us. Everything we ordered, I left like it was an imposition to get. They don't have a restaurant yet, but did have some basic snack foods. One guy was totally discouraging us from eating anything and basically told us it would take forever to make and the food wasn't good. I feel like a place that close to a concert venue should be more prepared for a crowd to come in before a concert. Like I said, the rooms were great! Just need some revamping of the bar/restaurant area!
November 23, 2013
Rated 2 out of 5 by kevo2013 Probably the worst aLoft I've stayed at
Not worth it; there is another aLoft in town.
Driver to take me to dinner was nice. Room was nice..Check-in lady was nice, but not helpful when I told her I wanted to check out a day early.
Bartender in wxyz bar completely incompetent. Waited forever only for him to ignore me multiple times even while trying to wave him down.
Tried to leave hotel, please is like a prison trying to get out.
Much better options out there.
Tried emailing GM (Natalie) and her email bounced so there is obviously turnover in those ranks plus a lack of diligence to update with appropriate info.
Net-Net - wasted $ and more importantly a LOT of wasted time due to the people running this place.
October 27, 2013
Rated 4 out of 5 by adventure3 convenient location
Hotel is conveniently located to Tulsa Drillers ballpark
June 26, 2014
Rated 4 out of 5 by dwest69 Great Value and Hip Accommodations
Booked this as last-minute Valentine's Day getaway and was pleasantly surprised. Very urban feel that both of us enjoy, friendly, helpful staf. Was a little disappointed that there were no Valentine packages, but, when the room service (bar manager) mistakenly appeared at our door with chocolate strawberries and champagne, she was able to give us the same deal, even though it was advertised as pre-booking availability only...score! A little difficult to find, but close to many downtown attractions including BOK. We will stay here again and walk to the Bruno Mars concert in June. Highly recommend.
February 17, 2014
Rated 5 out of 5 by Rodger Kesha and Morgan: Irreplaceable
In the last week I've spent 3 nights over multiple stays at the Aloft Tulsa Downtown. I honestly believe Kesha and Morgan work 24 hrs a day! They somehow manage to do so with smiles on their faces. They took great care of me during my stays. I really appreciate their dedication to their customers and to their hotel. Those two are holding this property up. I truly hope their hard work and dedication does not go unnoticed. As an SPG Ambassador, I stay in hotels for a good portion of every year. I recognize talent when I see it. You need this type of dedication, especially when your hotel is brand new.
December 9, 2013
Rated 5 out of 5 by CokerR Great service
The front desk staff (I think her name was Brooklyn) was excellent. Very helfpul with all types of directions. She was so super friendly and made the experience that much better.
June 20, 2014
Rated 1 out of 5 by demotedplatinum Aloft is not for frequest travelers
I stayed in this hotel because I was in Tulsa and as a very frequent SPG traveler I have a free night and room upgrade. The Aloft brand seems to target very young "trendy" types with limited travel experience on a budget. The downtown Tulsa property seems to be an old office building...concrete walls in the rooms, small dark hallways...all the tells of a 1960's government office building. The room heating system was poor, most of the space in the room was wasted with a parking garage feel, and it was without question one of the most uncomfortable beds I have had in my last 100 or so hotel room nights.
On the flip side the staff was nice, they gave me my SPG award recognition...but that did not overcome a really bad property.
April 6, 2014
Rated 4 out of 5 by MiniSpdRcr Great Hotel...HORRIBLE bar
The wife and I stayed at your hotel in Tulsa downtown location the weekend of March 2. We loved the hotel, the XYZ Bar...now that is another story...the bar tender was VERY rude, she kept saying she just came from another job. Did NOT know how to make any drinks. There were NO special cocktails or anything to be seen, not even a list of what is offered. The beer I got was wrong, I saw her pour the wrong one, I told her it was wrong and she ARGUED with me. I asked for a simple old fashioned...and of course she didnt know how to make it. Yet, there were two other people in the back playing on their phones while the bar had about 15 people waiting on drinks. We will stay at the hotel again, but will NOT go to the bar.
March 14, 2014
Rated 1 out of 5 by scottaggie94 Terrible Hotel
This hotel was probably the worst I've ever seen. There is no closet, only a cubby to hang clothes facing out, with room for only a few things. The minimalism was over the top, making the stay very uncomfortable. Also, when I arrived at 12:30 am, after calling to verify that I'd be there, the heater in my room had been turned off, and the temperature was 59 degrees. By morning, it had warmed up only to 67 degrees. I had a very difficult time sleeping in such a cold room. At any decent hotel, the staff would have made sure the heater was turned on for incoming guests.
March 5, 2014
Rated 3 out of 5 by pete9797 A Week at ALOFT
The good- very comfortable bed, the AC and heat worked perfectly, nice lounge, $10 per night at refuel came in very handy, all of the staff were very pleasant
The bad- staff knew nothing of the $10 credit at refuel so if different staff were working at night I had to explain everything all over, as the hotel is an old city building parts of it were still in rough shape, the lounge closed for a private party 3 nights and that should be conveyed to guests (it wasn't), only clothes storage in the room was a tiny closet that didn't have enough room to store much clothing much less a bag, no drawers whatsoever in the room to put clothes away. Overall I guess the hotel would be good a night or two, but I certainly wouldn't recommend it for a week long business trip
April 27, 2014
Rated 3 out of 5 by Bud44 The hotel needs more options
The staff was courteous and helpful, the shuttle bus was useful for help within the mileage parameters. the room was kept clean by the housekeeping staff, The options for food and beverage were average at best. With the cost of the room there should be at least minimal items at no charge.
June 6, 2014
Rated 4 out of 5 by cornflower2014 Great Hotel in Downtown Tulsa
The Aloft Hotel is a great hotel to stay while traveling in Downtown Tulsa. The hotel has plenty of FREE parking, the hotel is clean, staff is friendly.
June 9, 2014