Rated 1 out of 5 by beace Hotel has bad features
First I have never been to a hotel that makes you pay for parking. It is just rediculus. If it is part of the rate without telling the customers it would be OK. Its just 10$ but the way you make customers pay it is intimidating. Your staff are misinformative and rude. Sometimes they dont want to clean the room. And when I walked in I asked about breakfast which was in my rate, the front desk lady just said no breakfast. And I had to back to the car and get my reservation print out and go back in to show her that small part that says breakfast rate. Overall, it was the worst hotel experience i ve had ever; I have been to more than 20 hotels in the past couple of years and this was the worst.
October 17, 2014
Rated 2 out of 5 by rpm14 3+ strikes and you are OUT!
Checked in to suprise $10 per night parking. Would be nice to know this ahead of booking. Then I went to bar to get food/drink. Bartender couldn't change the TV to primetime TV football game cuz she didn't know what channels the primetime channels were (hello, get a guide from a room). In morning I figured out they put me in a handicap room and the shower head came up to my stomach. Worst of all, no disclosure that this MOTEL allows DOGS! Changed rooms second day and they told me dogs should only be allowed on 2nd floor but I was initially on 4th floor. Woke up at 5am to dogs barking. WTF? Is this a MOTEL or a HOTEL??? With a conference center next door this is soooo illogical to me. Definitely won't be back. WORST STARWOOD I HAVE STAYED INCLUDING MANY SHERATON'S because, ignorance is bliss for the management here, I guess.
October 15, 2014
Rated 2 out of 5 by Abby13 poor experience
I stayed in a mini suite, their were childing running overhead all evening and alot of the the night . Sounds were almost unberable. when you come in the front lobby no one is ever there, you have to search to find what floor the desk is on.
Most people stay their for there BOK concerts and close parking. When we drove in the parking now said $10.00 for guest for over night and $5.00 for day parking, This was after having my room booked for over 3 months and never being told about it. How do they think your going to stay at the motel whien you have to walk from who knows where to get your car. I would much rather that price be encluded to the price. Also you can't get enternet in alot of the hotel for your phone.
The rooms other than the beds have the cheapest furniture and carpeting you can buy the old $1.00 stick down carpet and concrete walls. The beds are nice and the staff are nice, Food selection is awful and pricy. Make your own desicion on whether you chose to stay there, but I won't for $209.00 a night no parking encluded they can do better and there alot more to offer at other motels, at a cheaper rate.
The phone operators some times give you the wrong Aloft for booking and your on the phone way to long to get it straitened out.
The parking is in a very dark and dirty area.
Check for yourself, but I'll never stay there again.
October 8, 2014
Rated 2 out of 5 by unimpressed29 Tom Petty Weekend
My girlfriend and I stayed at the Aloft Downtown after the Tom Petty concert on 9/28/2014. We arrived at the hotel and proceeded to the check-in desk. When it was our turn, we approached the desk, only to be told to hang on while the woman helping us answered the phone. When she hung up, she asked for my name and began the check-in process. I had booked our room with the breakfast package and was unclear how exactly it worked. Upon asking the woman taking my information, she gave us our vouchers and she said that she wasn't sure and I would have to ask in the morning. She handed us our room keys without telling us our room number and picked up the radio and turned around. My girlfriend and I made our way back to the limited parking area and found a spot. We gathered our belongings and headed up to the elevators. I looked at the paper holder our keys were in to see that we were in room 1016. We got to the room and were pleased.It was decent sized for a basic room and the large shower was a nice surprise. We got ready and decided to head to dinner. Being unfamiliar with the area, we went back to the desk and were asking about restaurants in the area. The woman working was the other woman at the desk when we checked in. She handed us a a map and when we were asking about what was nearby, she was unknowledgeable. We walked around downtown, went to the concert and went back to the hotel. The next morning, about 8:30am, I was awoken by what sounded to be a drill. My girlfriend was still sleeping so I just tried to ignore it. It continued all morning, until it woke her up about 10:15am I called the desk to ask what the noise was and they said they had no idea and would send maintenance up to check. I spoke with the maintenance man when I heard him out in the hall and he couldn't figure out where the noise was coming from either. My girlfriend and I got our things around and went to eat breakfast. When we got down to the re:fuel area, we were informed that they were out of breakfast and we would have to make our selections from the dry goods and things since they had run out of hot food. We made our choices from the limited choices that were left, even out of that stuff. When we checked out, the front desk woman told us that they were doing maintenance work in the owner's apartment that was above our room. No apology or anything. I was handed my folio and thanked, once. I won't be returning to this location.
October 5, 2014
Rated 5 out of 5 by plctulsa PLC
Very nice hotel. I would return
October 3, 2014
Rated 4 out of 5 by McDOkies Excellent service
Very much enjoyed our stay and location of the hotel. The shuttle service was great! Kudos to Antonio, our driver; he did an incredible job and is a great asset to your company.
Downside: Did not appreciate that we had to pay for parking at a hotel we were already paying to stay at.
September 29, 2014
Rated 5 out of 5 by JanMan Great location and room.
Very quiet room, but convenient to downtown. We were very impressed.
September 28, 2014
Rated 5 out of 5 by BCVolleyball Very Comfortable and Great Service
Our Volleyball team stayed at this hotel for 7 nights and it was great! The corner suites were spacious (although it would of been nice to have some drawers). All the staff from the front desk, to housekeeping to the shuttle drivers to the bar staff were friendly, courteous and helpful. Special mention goes to Candice who went out of her way to accommodate us and had the best sense of humour!
The location was also super convenient to the Cox Convention Center where our event was held. Definitely would stay here again!
July 30, 2014