Rated 4 out of 5 by 88Sunny88 Nice Stay - Aloft Tulsa Downtown
Stay on points Friday night. Upgraded to nice 10th floor corner room overlooking BOK and East over historic part of city. Room had (2) queens and couch/table/chairs. Bed was very comfy. Staff very pleasant, frieandly and accomodating, night manager walking the floor welcoming and talking to people. Bar has local beers. Pool area is outdoors and nice, especially late in the day. Outdoor patio area has couches and tables. Indoor bar area has plenty of seating, bartenders were nice, talkative. Hotel is an easy 20 minute walk to Brady and Blue Dome. Short drive to Philbrook, Gilcrease, Brookside or Cherry Street. Use BOK Center for GPS.
July 14, 2014
Rated 5 out of 5 Great Place
I am a DJ and I was in Tulsa for an event. The Aloft was a great place, centralized location and great rates. Thanks Aloft!!! I will be back...
July 21, 2014
Rated 5 out of 5 by skeeter46 the look of the motel
parking was close to the doors. It was clean.. Located in downtown. we stay again
July 18, 2014
Rated 2 out of 5 by MoJoJones Could have been a really cool place
Well, to start with we had some major trouble getting checked into our rooms. When we reserved our rooms, not once in the reservation process did a prompt ever come up warning us that we would have to be 21 to check into our room. And although some hotels do that in Oklahoma, I've stayed at many hotels without someone 21 in my room. But lo and behold, when we got there we were informed we couldn't get in. After digging around on the website, I found 'Policies', and then under policies were age requirements and there it stated you needed to be 21. Luckily, we knew someone who was older in Tulsa, and he came and stayed with us and checked us into our room.
But heres the thing, you can reserve a room and be CHARGED for the room without being 21, but you cant check IN to the room unless you're 21. That seems a little absurd. I would really suggest they slip that part into the reservation process somewhere, because I saw this happening to a lot of other young people who were staying at the hotel for the anime convention that was nearby.
However, all in all I really liked the room. It was very spacious and stylish. There were a few small problems, like the bathroom door didnt close all the way and the shower didnt have much privacy, but honestly I was able to live with those things. I had a lot of space and the room was really comfy.
The customer service, however, wasn't the best. When I was going through the process of trying to check into my room, I kept hearing different things from the people at the desk. One woman told me if we just found a friend who was 21, she would let him check us in. Another woman insisted that he had to be staying in our room with us. No one told me about the extra 50$ I was going to be charged, nor that I would receive it back later after I checked out, and when I asked one woman about it she didnt know what I was talking about, and had to find someone else to explain it to me. We had a pull out bed in our room that had no bedding, and it took me calling twice and waiting several hours to get any.
But all of that I could have lived with too. I really liked the room. What really cemented the decision that I wont be coming back is a much larger issue.
I have an online banking app on my phone, that shows me all the charges that are made to my account. Shortly after checking in I was charged the $280 or so for my room and the extra $50. It showed in my statements that ALoft charged me.
It wasn't until today, two days after I checked out, that I received the 50$ back around 5am this morning. I received an alert from my bank, and was relieved that I got that 50$ back. But several hours later, I woke up to find my account in the negative! I was charged AGAIN, TODAY for my room. The previous charges that I saw in my account from Friday are gone, and I was charged 286$ again today and I didnt have that much left in my account anymore AFTER ALREADY BEING CHARGED THAT AMOUNT!!!
I've called several times and I keep receiving an answering machine, and I haven't gotten a call back. I've emailed twice. This is a huge deal and I haven't even been able to talk to anyone about it yet.
This hotel is really stylish and cool, but theres obviously some problems in the managing here and I'm starting to get desperate. I need to get this figured out NOW but no one will answer my calls or talk to me. When I try to talk to different departments I just get transferred back to the answering machine.
July 15, 2014
Rated 2 out of 5 by stardust44 Good amenities, terrible management
Myself and a large group of friends chose to stay at this hotel for an anime convention at the Cox Business Center. We were all over 18, but no one 21, and made the reservations for three rooms seamlessly. Little did we know that the website REFRAINED FROM MENTIONING THAT ONE MUST BE 21 TO CHECK IN during the reservation process, which I would consider to be a VERY important piece of information to put in bold, at least, during the online reservation process. The only place this could be found was in an obscure part of fine print on the hotel website.
Though it is not uncommon for hotels to require 21-year-old accompaniment, I found it to be extremely irritating that a hotel sponsored by a convention which attracts teens especially to not make this knowledge known more easily. I can't even count how many groups, including all three of ours, were told they could not check in upon arrival due to not having a 21-year-old in their group. To make matters worse, at first one of my groups was told they WOULD STILL HAVE TO PAY FOR THE ROOM DESPITE BEING DENIED THE RIGHT TO STAY IN IT. Thank goodness talking to some management fixed that problem, but it was SO INFURIATING.
One of my groups had to make the father of a friend who lives in the area come and check them in, one found a stranger to say he's with him and check him in, and I had to wait a night until my brother (over 21) came to the convention to check me in for my second night. What a pain in the butt.
We called the front desk for bedding for the pull-out couch (note it's only a twin, not a double!!), and it didn't come after hours of waiting. We had gone and come back to see it still not there, and had to call the desk AGAIN to simply get some bedding. So not great service either. However, all workers were nice, just not quick or diligent.
The beds were quite comfortable, and the rooms stylish, however, one of the three rooms had a major drawback (the one with two double beds and the twin-bed pull-out couch): THE DOOR TO THE BATHROOM SLID CLOSED ONLY PARTWAY, LEAVING A DECENT SIZED GAP, WHICH MEANT ANYONE WHO WALKED BY COULD EASILY SEE NOT ONLY THE TOILET, BUT INTO THE SHOWER AS WELL SINCE THE SHOWERS ARE ONLY GLASS DOORS--NO CURTAINS. It had to be publicly announced anytime someone was going to use the restroom or shower so that no one would unwillingly witness things they did not wish to see. Sometimes we'd even make someone stand in front of the gap; it was that annoying.
WHAT TO TAKE FROM THIS:
- You better have someone 21 to check in, because they don't make that common knowledge!!
- Workers were friendly, but not terribly conscientious, which likely traces back to poor control from management.
- Your bathroom door may have a huge gap in it, so no privacy there!
- The rooms only have showers, no bathtubs (at least for the 2-bed-1-couch and 1-king-bed rooms), though this isn't necessarily a problem, just a note.
I was and am so livid from the check-in policy and other issues that I will be avoiding this particular hotel, if not the whole aloft chain, in the near and distant future. I WOULD NOT RECOMMEND.
July 14, 2014
Rated 5 out of 5 by Gratefulpatron Honest and Helpful
We recently stayed at the downtown Tulsa Aloft and we left a watch in our room. We discovered this after we had been on the road for several hours. We called the hotel and the staffed retrieved the watch and held it for friends from Tulsa to pick up. Great service! Nice rooms. Quiet. Convenient. Highly recommend.
June 24, 2014
Rated 4 out of 5 by Sam55dad This hotel has nice rooms.
The breakfast was not good. The kitchen staff was not helpful.
July 9, 2014
Rated 3 out of 5 by mhaskins1957 Aloft Hotel
A little disappointed in the hotel. Need a better attention to detail.
The coffee in the morning tasted like mud. Tried the ice tea and all the sugar had congealed on the bottom. I don't think anyone had clean out the coffee or ice tea in days.
The hotel is difficult to find. Needs some better signage.
But a great location. The price was right. Would try them again.
July 7, 2014