Rated 3 out of 5 by Lili01CA Front Desk Staff may need some Customer Service Training.
As part of having platinum status, we have free continental breakfast for our stay. Front desk clerk charged us for bottled water since as she said "was not part of the free breakfast", we only took a pastry and bottled water. She also noted that the bottled orange juice was free but the water was not. We will never argue with a front desk clerk but that was a first for a starwood hotel. I'll pay for the water, no big deal. It was the manner of how the message was sent to us.
September 23, 2013
Rated 5 out of 5 by Willish sophisticated oasis
Swanky new place which stands out and beats the rest!
November 11, 2013
Rated 5 out of 5 by sirk2013 Best Place to Stay in Cupertino
The hotel is brand new and very hip and modern. The rooms were clean and the bed was comfortable. There was high speed wifi throughout the hotel and I had no trouble connecting or getting a signal.
There is also a pretty cool bar onsite that has daily happy hour or "sassy hour" as they like to call it. The drinks are good and reasonably priced and on select nights they even have live entertainment. They have a pool table that is free to use as well.
This is the only place I will stay when traveling to Cupertino.
May 29, 2013
Rated 4 out of 5 by JRA47 Refreshing Experience
The atmosphere at this hotel was both refreshing and rejuvenating. I felt like I was part of a young, high-tech group of "hip" travelers. There was a creative aura coming from all the guests, many of whom were sitting at the bar with their laptops open, sharing ideas and really enjoying themselves.
The staff was friendly and I especially appreciated the underground parking facility. The location was convenient to Apple Headquarters and all the rooms were set up for high-tech productivity.
May 30, 2013
Rated 5 out of 5 by edwarde Gredat Location for my needs.
I have been looking for a Starwood Hotel in Cupertino for quite awhile and I am glad that ALOFT is now on De Anza close to Stevens Creek.
I will be returning to the property often.
October 14, 2013
Rated 4 out of 5 by matta1 Great Staff / fix elevators
Staff was outstanding, very attentive.Room was very good.
The elevators need repair.. very jerky movement, have been this way since the hotel opened, not a great ride. Also, the dark lighting in the elevators I'm not a fan of.
Lastly, the colored lights in the bar are distracting.... not a fan of these either.
September 25, 2013
Rated 5 out of 5 by Debl2013 Mid century/modern cutie
Great decor, convenient location, accommodating staff, and reasonably priced along with nice little amenities of pool and gym. Turned out to be a perfect place to gather pre and post wedding.
October 6, 2013
Rated 4 out of 5 by Stevenh57 Dogs
Someone left their dog alone in their room, and I got to listen to it bark at 10:30 pm. I called the front desk and am not sure they actually did anything. I was awakened again the next morning by the same thing. I will not stay at another dog friendly hotel again.
September 3, 2013
Rated 5 out of 5 by Pepper18 Nice stay
Hadn't been to an Aloft before - they're nicely appointed, and the staff was excellent. Jason and Amy were both warm and extremely helpful. Jason was really good at handling several people coming at him with requests, with patience and alacrity. Amy was lovely on the phone and got me set up very nicely.
June 3, 2013
Rated 4 out of 5 by Cal4 Convenient and Trendy
Has all of the essentials and is decorated very nicely. We enjoyed the lobby and bar.
September 9, 2013
Rated 5 out of 5 by Deeeeeee Excellent hotel
I only have two suggestions:
1. add some light to the bathrooms on the lobby level (lighting is way too dark) and
2. the drinks at the bar had $2 in addition to the basic cost. The people renting a room should not be charged so excessively.
July 21, 2013
Rated 5 out of 5 by Lucy Great Location
This hotel is very Chic. Loved the décor.
The location was walking distance to Elephant Bar, B'J and other restaurants. Also walking distance to a few strip malls. The hotel had a very nice cocktail bar. A nice way to end our day. We would stay her again!
June 8, 2013
Rated 5 out of 5 by CateS A fantastic surprise
This hotel was a complete surprise. I knew it would be nice based on previous reviews but this place is beautiful! High tech yet comfortable, in a great location, and very doggy friendly. It was a pleasure to stay here and I will return.
May 27, 2013
Rated 5 out of 5 by RevDave Great first stay at an Aloft
Minor glitches at check in, bed not made in first room, rekeying took another trip to the front desk but the location is a delight.
August 7, 2013
Rated 4 out of 5 by Tink1016 Great Place
Very clean and pleasant, We would recommend this place to everyone.
August 18, 2013
Rated 5 out of 5 by tkollar Nice hotel in a walkable area
We had a great stay at the aloft. Very walkable to restaurants and coffee shops (eg Starbucks). Love that they take pets. We would definitely stay here again.
July 2, 2013
Rated 5 out of 5 by TheoN Great for tech and clean freaks.
conveniently located within good restaurants and freeway access.
super clean and moder rooms.
great customer service.
chill out and relaxed vibe.
would recommend and stay here again.
May 27, 2013
Rated 5 out of 5 by Unagiboy Clean, modern
As always, this Aloft property is a modern, clean and simple hotel that makes me happy to pick Aloft for my travel needs. I only wish there were more of them, including city centres.
May 27, 2013
Rated 5 out of 5 by Heckstar Great stay for the price!
Stayed two nights. Had a great experience. Rooms were clean and comfortable. Very friendly staff. I would definitely stay here again.
May 30, 2013
Rated 5 out of 5 by Lizzy51 In a Nutshell
Modern, Clean, Spacious, Comfortable, Friendly, Accommodating.
July 15, 2013
Rated 3 out of 5 by Soy75 Clean/Cute Hotel, but not well maintanined
The refrigerator is small and not cool all the time. The swimming pool was too cold. Short of coffee and towel. Dislike apple TV.
February 18, 2013
Rated 5 out of 5 by 00BC Aloft Cupertino
Great and friendly staff. Perfect location. Love the AppleTVs in the rooms!
June 3, 2013
Rated 5 out of 5 by Swanson Excellent all around and extremely convenient
A great hotel for business or pleasure...cool location and design with great food and bar.
April 30, 2013
Rated 5 out of 5 by cavisitor goodvisit
Excellent hotel! The only problem the refrigerator is in the bathroom.
June 4, 2013