Rated 5 out of 5 by herbiebabie Convenient location with great staff
I have always liked the concept of the W hotel, so I chose Aloft as it seems to be 'a vision' of the W and it had good ratings on tripadvisor. The location was excellent and aside from the non-memorable service at check-in, I must say the rest of the Aloft staff were great. The service at the pool was excellent, they went to look for goggles for my friend when she requested for one. The team attending to us during breakfast on Sunday 24th Nov morning were attentive, polite and friendly.
The breakfast spread was awesome and the bed was really comfortable, more than Westin.
I hope Aloft opens in more parts of Asia!
Great job F&B team!
November 24, 2013
Rated 3 out of 5 by AlvinTan Tardy laundry service
I sent my laundry at 8AM, & was guaranteed by housekeeping (don't know why it's called "anytime/anywhere" when you read my review) that it'll be returned by 8PM on the same day. After several follow-ups my laundry was delivered around 10:15PM. It was COD so I asked for a receipt, & was expecting my change in awhile. I finished folding my clothes & initially packed my bag (I had to go out 5AM the next day) around 11pm, but still the receipt & my change hasn't arrived. I had no choice but to inform the reception that I shall get the receipt & change on the following, as I was too tired & sleepy.
December 11, 2013
Rated 3 out of 5 by Grupey Unclear assignment - business or youth hotel
For the 3 stays I had in the last 3 weeks I really was not clear what kind of hotel Aloft is, it is quite effective on a central location which makes it a good fit for business travellers.
On the other site with the missing consistency in cleaning and maintenance in room and overall, it is a question of time when the hotels degrade.
As a youth hotel it is great that there are every week parties on the roof top with noisy music. Such noisy that guests 10 floors below have no chance to sleep, which would be great at 11pm in the night.
It could be a nice business fit, but not sure what is the target group.
December 8, 2013
Rated 5 out of 5 by Azman This Hotel have great and friendly staff.
kudos to Gurpal Singh as he was very helpful and managed to attend to our request for my family members during our stay at the Aloft KL.Me and my family was unable to get return ticket to singapore in the afternoon only manage to get train ticket at 2230 hours. I personally asked Gurpal Singh for the late check out on that day and he willingly grant us the late check out and to my surprised he let us to be in the hotel till 1700 hours. i was so touched for hiss concern and care for my family...I guess no other hotel can grant us this request. Kudos Gurpal Singh. .......The pool was fantastic and the staff are very friendly.....I would definitely come again with my family and recommend to my friends..
Cheers to all the staff in Aloft and recommendation for Care for guest award should be given to Gurpal Singh for his assistance.
December 12, 2013
Rated 3 out of 5 by MatureTraveller21 Pretentious
Rooftop pool is good, but the dominant theme is the bar and (not very good) DJ, making the pool unsuitable for relaxation, but great if you want a mini Ibiza experience.
DJ plays loud through to the early hours, so don’t expect to be able to sleep and be ready for that early morning flight.
Very new hotel, but already has grubby shower areas. Disappointing for a hotel chain with ambitions to be a global 5* company. A good 3* hotel though.
Beware of expensive bar downstairs (no one seems to use it, gives a clue about costs). Check in is a relatively lengthy process (computer system slow?). Check out is speedy though, there is a drop off box for key card.
Ideal location for airport and rail connections, ted are better location though if you want to be in the main centre of the city. Connecting metro line is about 10 mins walk through a building site.
December 10, 2013
Rated 4 out of 5 by jetles A good stay.
The location is very good & we like it much. The DM Ms Yus is very friendly & helpful.
December 10, 2013
Rated 4 out of 5 by Auldprop16 Excellent
Stayed 4 nights at the Aloft KL Sentral. Service excellent, Mai Bar staff are very friendly and efficient. Hosted a small gathering in Mai Bar which was a great location and well received by our guests.Sarawak Laksa on the breakfast buffet was a bonus!!
December 7, 2013
Rated 5 out of 5 by Linny162320 Great stay
This hotel is very modern, clean with great facilities and service. All the staff are very helpful and friendly. KL Sentral station is across the road and you can take the train to shopping malls e.g KLCC. There is a couple of eateries on the left side e.g Teh Tarik Place, Killaney for some local food. It's convenient if you have to travel to Damansara/Bangsar. I use this as a base for my business travels.
November 19, 2013