Rated 5 out of 5 by dan1978 Very retro look
excellent stay.. just need to improve on food quality & variety (breakfast)
September 6, 2014
Rated 4 out of 5 by Happycustomer23 This is an excellence hotel for business or leisure.
I am very happy with the hotel, new, clean, good service. very comfortable of staying there either for business or leisure.
September 4, 2014
Rated 4 out of 5 by Nicky30 Generally a pleasant stay
Room is comfortable. I feel like just like at own's home but it would be much appreciated if the sound proof system can be improved.
August 31, 2014
Rated 5 out of 5 by Carpos Excellent Accommodation
Excellent location. Just few steps away from main transportation hub KL Sentral. Lively night and everything almost in walking distance.
August 28, 2014
Rated 5 out of 5 by Lia90 Great Values, Great Stay.
First thing that pop out in my mind the moment I stepped in - wow! Beautiful place, contemporary design, giving me a promising sign that I am going to experience a great stay. New and luxurious facilities, great hospitality, beautiful swimming pool and easy access to public transportation and shopping mall - a perfect place for conference, meeting or even for getaway. Thumbs up.
August 20, 2014
Rated 5 out of 5 by LT64 Excellent Hotel
The first floor is connected to the mall and KL central (express trains and buses station), it is wonderful construction and very convenient to the guests.
The hot and cold faucets' controls are needed to fix and change out...
Thanks for all the great services and offers... I will definately stay at this beautiful, clean and secure hotel again, if i am in kuala lumper....
August 20, 2014
Rated 5 out of 5 by HRTG Great place
Great location, in the middle of KL, next to the main railway station, takes less than half an hour to reach the airport by express train. Very convenient and comfortably casual.
August 20, 2014
Rated 5 out of 5 by AK2726 Fantastic Stay
I have stayed at Aloft KL Sentral a couple of times since it’s opening in March 2013 and every time I came back, the service level keeps improving.
This time around, I even received an email from the duty manager on the day before I checked in – asking on my expected arrival time in order to ensure the room is ready and in order. Check in was pretty fast and smooth and SPG elite recognition is excellent – higher floor room, late check-out and “welcome gift” for elite guest.
Rooms are spacious and have all the basic amenities. Staffs at the hotel, Nook and wxyz bar are very friendly and helpful. Wifi is free and the connections are pretty fast and stable.
Location is good and there are many public transportation options getting around KL from this hotel. The newly open Nu Sentral complex is connected to the hotel via a walkway at first floor.
Overall it is a pleasant experience staying at Aloft KL Sentral.
August 18, 2014
Rated 5 out of 5 by Azizah Thank you note
Thanks for the excellent service. Nice & convenient place to stay. Near to KL Sentral & easy to find transport
August 20, 2014
Rated 5 out of 5 by melaayu Great Hotel = Great Staff
All good, nothing to be complained. Strategic location and reasonable price. Thank you Mr. Puvan and the gank!
August 19, 2014
Rated 2 out of 5 by DisappointedMay bad experience
Frankly speaking, it’s quite a disappointing trip this time round. On the first night, the aircond is very noisy in order to for the room be cold (high fan) and comfy but to reduce the sound (low fan) the room is hot. I barely slept more than 2 hrs on mon night. After making a feedback to the front desk on Tues morning, they have fixed it.
Then on Thursday night the loud popping sounds which occur every 2-3 minutes which prevented me from sleeping. Thanks to Mark and Jes for their attention that night.
I’m still considering whether to continue with my family vacation plan to stay at Aloft KL end of the year for a week with all the above
May 25, 2014
Rated 4 out of 5 by Johnlee88 Overall, a pleasant stay
During my recent stay, the toilet was not properly cleaned and caused some terrible smell.
August 15, 2014
Rated 5 out of 5 by Laurie99 This hotel has great staff and all round excellence in all respects
A stylish unique hotel whose management understand that allowing staff to self achieve through careful guidance allows them to reach their potential through encouraging team work and the development of a genuine rapport with guests whilst enjoying their job and radiating that fact.
Excellent food, well designed rooms, marvellous pool and very good gym together with a prime location opposite the fast train to the airport and shopping. makes this hotel a trend setter and my preference every time I am in KL
April 23, 2014
Rated 5 out of 5 by ChangMP I enjoy my time in Aloft KL Sentral
My first impression was awesome. Ever since I walked into the lobby. I love the ambience. I love the casual uniform of the hotel staffs.
I love the breakfast menu. I love the WYZ lounge.
August 10, 2014
Rated 5 out of 5 by Joey1225 Great Location!
2 minutes away from KL Sentral and inked to a shopping mall.
August 11, 2014
Rated 4 out of 5 by lilis superb hotel
this is the first time i stay at aloft kuala lumpur. i stay with husband and 2 children. this hotel is excellent. it has good location, staff, and facilities. definitely, i will come back to aloft kuala lumpur next time. thank you aloft hotel, you made my holiday pleasant.
August 8, 2014
Rated 3 out of 5 by AK2726 Room for improvement
As a newly opened hotel, there are a few areas which can be improved:
a) Check in process - Quite slow and our room was not even ready at 3pm though the standard check in time was at 2pm
b) Restaurant - Staff need training as they gives contradicting information. 1 staff said that only buffet breakfast is available while the other said ala carte menu is available.
Nevertheless, this is a happening hotel and Mai Bar is a perfect venue for partying..
Will be coming back in a couple of months when everything is more organised.
March 25, 2013
Rated 5 out of 5 by herbiebabie Convenient location with great staff
I have always liked the concept of the W hotel, so I chose Aloft as it seems to be 'a vision' of the W and it had good ratings on tripadvisor. The location was excellent and aside from the non-memorable service at check-in, I must say the rest of the Aloft staff were great. The service at the pool was excellent, they went to look for goggles for my friend when she requested for one. The team attending to us during breakfast on Sunday 24th Nov morning were attentive, polite and friendly.
The breakfast spread was awesome and the bed was really comfortable, more than Westin.
I hope Aloft opens in more parts of Asia!
Great job F&B team!
November 24, 2013
Rated 1 out of 5 by Terriblereservation Very bad reservation experience
I have made an online reservation via the online SPG reservation system.
I marked the 'Breakfast Package' option and the the only package for Urban room that was
display for breakfast package was the 'Aloft Package'. After my booking, I went on to
mark on 'Promotion & Packages' and I was surprised that an additional 'Room & Breakfast' package
option was then made available that was much cheaper. I subsequently wrote to Res.AloftKLSentral@StayStarwood.com
for clarification, but it was a nightmare. They mentioned that since I already made payment,
there was nothing that they can do. I asked for further clarification and subsequent
follow-ups draws a blank.
August 28, 2013
Rated 4 out of 5 by Ning Quite dissapointed
Stayed in this hotel on 23/3/13, 1 day after the official opening. Check in was slow and did not manage to get the room with twin bed though book the room for more than a month.
Restaurant staff service can be improved and perhaps when hotel runs a promotion, it is important for all the staff knows about the promotion. My room comes with a complimentary beverage at Mai Bar or wxyz, but the staff at Mai Bar seems to be so lost when I presented the card to him.
March 25, 2013
Rated 5 out of 5 by Malaysian Great Place
Most convenient place to stay. the shopping mall is just next door. Sentral Station is just across the road and KLIA express is literally a few meters away. Ambiance is great and staff are great too. Am staying there again. Nice infinity pool at the top !
July 1, 2014
Rated 5 out of 5 by Phile Fantastic hotel
What an excellent hotel - very modern/chic, staff delightful, full of youthful exuberance, and the location only 30 sec walk across road to Central Station.As for the breakfast - delicious! And all this at a great rate. Please, please, please maintain these excellent standards and we shall return every time!
June 28, 2014
Rated 5 out of 5 by Fit81 Friendly and energetic staff
I have constantly coming to stay at this hotel because of the location. Plus the friendliness of the staff is by far is the best compare to other hotels I have stayed in Kuala Lumpur. Thank you very much.
July 1, 2014
Rated 2 out of 5 by Biz1234 Bell Desk - very ppor service with cheating taxi fee
Unfortunately the bell desk offered me for the tax price from hotel to airport MYR 150, while I know it cost 70~80 MYR. I also requested once taxi to KLCC and bell desk mentioned that the traffic is bad so need to pay double or triple instead of paying by meter. I do understand it could be normal in KL for foreigner but NOT BELL DESK of Prestigious hotel such as ALOFRT!!!!! This is such a shame that I experienced this in the world known hotel. I would seriously recommend for you to improve this situation asap. Otherwise because of this small nothing the overall image of your hotel completely could be ruined.
April 6, 2014
Rated 5 out of 5 by cityujd Room comfortable
The room has been carefully designed to make it comfortable
August 5, 2014
Rated 2 out of 5 by ECK001 Disappointed with the attitude of front desk staffs
During the check out, I noticed that I was charged for a limo service from the airport to the hotel. I highlighted to the staff on that item, he acknowledged but when he presented the bill to me, again, the item was printed in the bill. He asked me twice if I was sure about that, I showed him the airport express train receipt together with the credit receipt to prove that I took the train.
He turned to another staff and told him the situation - without any greetings, the 2nd staff asked me the same question 4 times. I understood that they needed to verify the situation but being asked the same questions by 2 persons for a total of 6 times - to me, this is interrogating.
Frankly, they could have just verified if the limo slip/receipt was signed off and if the name of the person or signature were the same as mine...somehow, they didn't do that. To me, the team has failed the basic customer service test.
June 21, 2014
Rated 5 out of 5 by CEJ50 Very good stay
Clean & all aloft seems to be located in the mist of everything within the city in which they are located. Or within walking distance of public transportation. which eleminates the need for a rental car.
August 3, 2014
Rated 5 out of 5 by PeterR12 Pool Side Facility
Excellent venue, Pool side service fantastic, only one suggestion, if pool could be fresh water as oposed to salt water.
June 24, 2014
Rated 5 out of 5 by Aggie28 Great hotel with spacious room
We enjoy the room very much and expect to to find the similar hotel like this where ever we go. Great room very spacious and great interior....very cozy!
December 27, 2013
Rated 4 out of 5 by SanjayTyagi Staff
Very friendly, responsive and helpful.
August 1, 2014