Rated 4 out of 5 by Reetsu Friendly Staff and excellent Service
Always greeted with a smile and great hospitality shown by staff
July 28, 2014
Rated 5 out of 5 by Bangas Weekend stay in KL was superb!
Arrived from LCCT airport transfer by Skybus, an easy walk to the hotel lobby, checked-in by friendly staff. Room on 25th floor had a great view of KL Sentral and was well appointed with nice touches including bathroom amenities; robes, slippers, toothbrush, mouthwash, razor etc. Bed was very comfortable and well positioned to enjoy cable TV and city view. Shower and toilet separated by frosted glass, and overall a very well laid out room design. Buffet breakfast at Nook was incredible serving a great selection of local food and dinner was terrific as well with 50% off for SPG members. Enjoyed the pool on the 30th floor having some drinks at Mai Bar while taking in the great view of the iconic Petronas Twin Towers. Centrally located right near Sentral station it meant easy access to the LRT which we used to get around easily enough. Overall nice and new hotel, modern design with friendly staff and something to appeal to anyone on holiday.
November 18, 2013
Rated 5 out of 5 by JaneT85 Modern hotel in great location
Wonderful hotel and conveniently located next to KL's public transport hub with easy access to both KLIA and KLIA2. Next door to a large newly opened shopping mall with all the usual boutiques and shops. Staff were very helpful and friendly with the porter helping transport our numerous pieces of luggage across the road to KL Sentral train station to check in for our departing flight. Room was nicely decorated, very modern in design and style; it was comfortable and spacious. Would happily stay there again.
July 13, 2014
Rated 5 out of 5 by Ronny91 Aloft on top...
We got a reservation in the Kuala Lumpur (KL) hotel through Malaysian colleagues, and we did not regret their choice. This extraordinary hotel is perfectly located near the KL Central train station.The room was superb with a large surface, a wide bed, and a very large bathroom. Further more it was equipped with all facilities and more, such as a very large TV screen with a possibility to connect MP3 device, computer, etc. The breakfast buffet is amazing with a full range of choices of chinese, malay, and indian cuisine. Western breakfast is also available. The roof top swimming pool was great too. I cant think of a weak joint during our sojourn, excepted - may be - the internet connection that is just dead slow. in the rooms. The great strength of the hotel lies in the friendly of all staff members who are extremely pleasant and helpful. I will certainly go back to this place on my next trip to KL, and I can recommend Aloft to other travelers without any reservation...
September 12, 2013
Rated 5 out of 5 by Bo22 Convenient and luxurious
Aloft KL offers an experience of luxury at a reasonable price. The hotel staff is very attentive, friendly and make you feel welcome each time you step into the hotel. The service is at a very high international standard. The facilities and the proximity to the heart of KL make it the perfect location for both short and long term stays. I choose Aloft each time I am in KL and I call it my second home.
July 20, 2014
Rated 5 out of 5 by juzmoi great personal experience!
Aloft Sentral has a really modern / industrial feel. However, we still felt the warmth from the hotel staff as they are approachable and friendly. They make a huge difference to a hotel! Well done!
March 17, 2014
Rated 4 out of 5 by EmmanuelC Perfect place to stay in KL
My 2nd stay at Aloft KL while visiting my family.
Service is improving. Aloft remain a very comfy place to stay in KL. Direct from KLIA via Express, closet to Bangsar and downtown. Sentral is developing nicely.
Always happy to stay 2 Aloft with my son.
July 24, 2014
Rated 5 out of 5 by SKY67 Connectivity
This hotel has amazing connectivity. 30 min from KLIA by train. The train station is just 2 min walk away. You have the local LRT which is connected to the hotel which brings you to most parts of KL without having to worry of the traffic. The hotel is also connected to a large shopping centre with all the necessities you need. Also across the road from the shopping centre you have one of the best roti canai/prata you can get in KL.
The rooms are also clean and neat. Wifi is free. showers are strong. Bed is firm and sheets were clean.
July 6, 2014
Rated 5 out of 5 by Cath429 Great staff, great hotel
The management responded fast and very professionally to a problem we had at our room during our stay. This is much appreciated, as we have experienced less sincerity & concern at some other hotels. Hoping for the same hospitality if we ever return to Malaysia. Thanks, Aloft KL!
July 20, 2013
Rated 4 out of 5 by Tvc2020 Good stopover with the valuable and comfortable room
1) the team is young and energetic. They are providing great services...e.g. Thanks Vinash for helping me for the great check-in...from the whole check-in process, I can feel that Aloft is applying the principle "customer first"
2) spacious room with lots of different facilities..hmm.. Bliss is the surprise
3) LOcation is superb for stopover ..e.g. KLIA express ..just 5 min walks
4) facilities..great maintenance, I like the roof top swimming pool..
Things can improved
1) triple S facilities..steam, sauna and SPA
2) Rent of gaming console to guests ...e.g. Xbox coz the room is too comfortable...u dun want to leave the room
May 18, 2014
Rated 5 out of 5 by Symposia Gerat stay in KL at Aloft
First time at Aloft and greatly impressed. Fun, quirky hotel with great decor. Staff were very helpful, friendly and efficient. Good room rates included breakfast and restaurant offered good value buffet dinner. Good sized room and bathroom and very comfortable bed. Roof top pool a bonus for hot and humid days. Stayed to attend the Malaysian Grand Prix and do some shopping. Sentral Station just 50 metres away so travel is a breeze and really valued airline check in at the station.Only two small negatives were bathroom amenities weren't always replaced and requested high floor but were allocated Level 9. Thank you Aloft KL for a great stay.
April 2, 2014
Rated 5 out of 5 by JanCan The STAFF make The Aloft a great place to stay!
Everyone is so helpful and so happy to help. They really make us feel at home.
July 26, 2014
Rated 3 out of 5 by Col84 Good facilities and chic design, but service not on par
Good facilities and chic design, however service not on par.
Encountered 2 incidents from housekeeping, i.e.:-
a) Did not pick up laundry in time, so received only a day later, although already put laundry in room since morning. Had to borrow shirt from taff
b) Threw away customer's belonging (Starbucks polysterene cup) when housekeeping. Although found later by Housekeeping, however cup could have been contaminated with other trash.
Hotel might want to train staff for communication skills. Usage of Manglish has resulted to make it sound quite rude and unfriendly. A local might be understanding, but not too sure about foreigners.
Treatment to a Platinum SPG guest. is mediocre. Had better treatment in other SPG.
Food for Sahur is quite salty.
July 5, 2014
Rated 2 out of 5 by Derek1980 Still fall short on my return visit
Firstly, I have to agree that most staff are extremely friendly and polite although a handful of black sheep exist. E.g. The Mai Bar being opened to public is a great idea for extra revenue, but it's more of a club rather than a chill out bar. Over-crowded and lack the personal touch. Difficult to even hold a proper conversation with your friends when loud base music is being blasted. Confusion existed with Complex Revenue Manager who thought the SPG gold amenity gift was 150 when it was supposed 125. Ended up with some lame reason that the additional 25 is a gesture. 25 points?! Oh please. If you made a mistake own up to it and then apologize and honor your word. Makes you and the establishment look really bad when you come up with such lame excuses. GM's involvement is non-existent, only presence is his hand-written card during my stay. Despite informing him of lapses, still no form of contact and ownership of the issue. Other GMs usually patrol the grounds and actually roll their sleeves to rectify issues. Last visit ever to this establishment.
November 29, 2013
Rated 5 out of 5 by typh00n Great staff!
We are very impressed with the housekeeping staff that made our room. He was very detailed and precise. After making the beds, placed our children's soft toys neatly on the made beds. Oh, it was so nice.
The toiletries were also neatly arranged.
June 18, 2013
Rated 3 out of 5 by babyaussie Multiple disappointments
THis is my second time at Aloft and I was fairly disappointed on 3 occasions:
1. My room is often filled with sewerage stench between 5pm to 10pm every night for 4 nights.
2. Fire alarm system went off at 5+am and that totally messed up my sleep and had to struggle through the day.
3. Had left specific instructions that my husband will check in on the second day of my stay and for the hotel to issue him with a key card. Even wrote his full name for verfication. He was told that I didn't authorise him and he even had to suggest to the staff to call my mobile to verify.
June 27, 2014
Rated 5 out of 5 by PK80 Very nice hotel
We really enojoed our stay in this hotel.
The room was nice and the pool floor was really good.
I would certainly stay in this hotel on my next trip to KL.
February 7, 2014
Rated 5 out of 5 by Deepzter The hotel staff!
The guy by the name of Maran(if thats how his name is spelled. Sorry) from the front desk if im not mistaken made it so easy for me to plan this surprise for my sister and her fiance. Would like to thank him once again. He was so efficient and easy to work with and understood exactly what I needed. My sister and her fiance really loved their stay! Thanks you soo much Maran for making it a wonderful stay for them!
July 16, 2014
Rated 5 out of 5 by allenloh Great Hotel
Alof Hotel KL Sentral is excellent. The hotel is well maintained, clean and neat. The rooms are big. The staff is attentive and polite
July 24, 2014
Rated 5 out of 5 by STCheng Family friendly
Great hotel, highly recommended to family with kids! Smoke free and very spacious room! Modern design. Opposite the train station and easy to get around.
December 23, 2013
Rated 5 out of 5 by Julia Great hotel
The bed was comfortable. My kids love the pool with great city view. It is a pleasure to stay in this hotel, lovely staff and very well located. Had a great experience.
June 3, 2013
Rated 4 out of 5 by Xenoratz Strategic Place for Business and Leisure Trip
Located beside KL Sentral with all the public transport available there, it is very convenient to travel around.
July 24, 2014
Rated 5 out of 5 by NHZ13 It was very pleasant stay.
The hotel near to hub train station. Got superb view and has a good service. Clean and yet comfort. The The best things is located at central of Kuala Lumpur.
November 7, 2013
Rated 5 out of 5 by Coco82 This hotel is great
It's just across the road from KL Sentral where u can use different mode of transportation to different parts of KL. There's free wifi in rooms n lobby too.
July 20, 2013
Rated 5 out of 5 by Swami26 Comfortable Stay
This place is amazing with well integrated features like ballroom, discussion areas, clean and clutter free room. Fantastic pool with good service.
October 14, 2013
Rated 5 out of 5 by EAEA Highly recommended
I will stay here again. Friendly staff, comfortable venue, central and accessible.
July 24, 2014
Rated 4 out of 5 by Savio717 great location
just a step from kl Sentral,great loction,easy access to every spot u want to!
July 24, 2014
Rated 5 out of 5 by CWey New n Great
I will come back again. Modernise design n very convenience because location are easy to travel....
May 26, 2013
Rated 5 out of 5 i love aloft
free and faster wifi.
best food :)
near to KL central
May 29, 2013
Rated 5 out of 5 Convenient,Comfort and Cleanliness
It`s very convenient for travelers to take a rail transit or take a bus to lcct.
July 16, 2013