Rated 4 out of 5 by shu888 Great loction
Stayed here for 2 night award stay. Brand new hotel. We were put on the 13th floor, kind of interesting. Because normally there is no 13th floor. Room is clean, not as big as Sheraton KL. Just a express hotel feel.
At first, we didn';t know there is a short cut to get to monorail station, the doorman gave us a tip (go down the service elevator on the other side, then just walk out). This makes getting to monorail station in less than 5 min. Totally a game changer for us. Now the location is just great. Easy access to all public transportation.
Especially very easy to get on the bus to go to LCCT. Again, go down the service elevator. Walk a couple min, the buses are right there.
Overall, a nice clean express hotel within easy reach of public transport.
April 19, 2013
Rated 5 out of 5 by Azman This Hotel have great and friendly staff.
kudos to Gurpal Singh as he was very helpful and managed to attend to our request for my family members during our stay at the Aloft KL.Me and my family was unable to get return ticket to singapore in the afternoon only manage to get train ticket at 2230 hours. I personally asked Gurpal Singh for the late check out on that day and he willingly grant us the late check out and to my surprised he let us to be in the hotel till 1700 hours. i was so touched for hiss concern and care for my family...I guess no other hotel can grant us this request. Kudos Gurpal Singh. .......The pool was fantastic and the staff are very friendly.....I would definitely come again with my family and recommend to my friends..
Cheers to all the staff in Aloft and recommendation for Care for guest award should be given to Gurpal Singh for his assistance.
December 12, 2013
Rated 5 out of 5 by budgetppl13 excellent hotel !!!!
The moment i check in, i knew this hotel will remain my top listed choice whenever i visit KL from now on.
It's extremely near to KL Sentral, which means travel from hotel to other places in town becomes so easy. No more changing from monorail to lrt etc. The exit is near the Macdonald ice-cream counter & steamed corn counter.
Crossing the road to Kl Sentral is easy and safe, even at night with children. The surrounding is not crowded, compare to the other exit to KL monorail. The staff are friendly, helpful, young and energetic. The hotel is new, trendy and clean. Room are spacious. Certainly would recommend anyone to stay here, at least for once and feel the difference.
September 9, 2013
Rated 4 out of 5 by SteveSingapore Check-in/Check-out still needs improvement
I think this is more of a Malaysian thing (I have stayed at the Hilton next door and have the same experiences). It should not take as long as it does to check-in someone when there is nothing wrong with the reservation. And checking out should be a breeze, but since they still rely on PAPER systems to augment the computer that they are using. Why does the 'check-in' paperwork have to be located unless they are checking out early or something. I was in for only one night, but it still took 20 minutes (two folks ahead of me on queue) to get processed out. For 'members' of SPG at least, there should be a quick out line or something. You don't get this type of delays at similar hotels in the region.
October 25, 2013
Rated 3 out of 5 by MatureTraveller21 Pretentious
Rooftop pool is good, but the dominant theme is the bar and (not very good) DJ, making the pool unsuitable for relaxation, but great if you want a mini Ibiza experience.
DJ plays loud through to the early hours, so don’t expect to be able to sleep and be ready for that early morning flight.
Very new hotel, but already has grubby shower areas. Disappointing for a hotel chain with ambitions to be a global 5* company. A good 3* hotel though.
Beware of expensive bar downstairs (no one seems to use it, gives a clue about costs). Check in is a relatively lengthy process (computer system slow?). Check out is speedy though, there is a drop off box for key card.
Ideal location for airport and rail connections, ted are better location though if you want to be in the main centre of the city. Connecting metro line is about 10 mins walk through a building site.
December 10, 2013
Rated 4 out of 5 by Hasanah Excellent venue for corporate events & meetings
It was my first experience with Aloft and it was one that exceeded my expectation.
Banquet staffers were respectful, friendly, helpful and efficient. Overall environment was minimalistic and clean, and yet alive with colours. The best feature of all is the availability of FREE WiFi AND its high speed connection.
I also noticed all the little details that this hotel put in such as the cute car-shaped stess balls (my colleagues and family are raving about them) and the cute little decor items (e.g. bicycles and musical instruments) on tables inside and outside of Tactic rooms and the Grand Ballroom. Keep it up!
August 19, 2013
Rated 2 out of 5 by adiarifin Really annoying noise from the AC!
I'm unable to sleep for 2 nights! Not recommended for light sleeper.
December 23, 2013
Rated 4 out of 5 by 871010 Nice Hotel
This is my first time staying at this hotel, it gives me a good impression and definitely I will stay at this hotel again in the future.
1. Nice location which is located at KL Sentral and near to Mid Valley.
2. Comfortable bed and pillows. (especially I really really love the long pillow which is couldn't found at other hotels)
3. Very nice swimming pool at the rooftop with stunning view.
4. Friendly staff and good service.
5. Clean and have it own style different with other Starwood hotels.
1. The music from the Mai Bar is too strong makes my room is keep booming by the music until late night.
2. The room's sofa is put in front of the wall mounted tv, means the hotel guest have to suffer from the tv radiation if sitting on the sofa.
3. (please refer to the photo attached)The washroom concept is good, however there is only 1 sliding door that shared by the toilet and the shower room, means if both rooms are occupied, 1 of the room is covered by nothing. Although there is a big sliding door outside the washroom, but it is better if both room have the door by itself.
4. The shower's temperature cannot maintain at the same as suddenly very hot water come out and suddenly very cold water come out. Same thing goes to the washbasin too.
5. (please refer to the photo attached)The washbasin is shallow so the water is definitely splashed out.
6. Bad smells near the toilet bowl all the times but couldn't identified the source.
December 24, 2013
Rated 5 out of 5 by sibuncis nice hotel to stay
December 22, 2013
Rated 4 out of 5 by businessbusiness most convenient hotel for public transportation
only 28 min from airport by airport express train, fast, quiet at reasonable cost.
December 21, 2013
Rated 3 out of 5 by TGBTG First stay at Aloft
Maybe I expect too much from Aloft hotel, since i have stayed many time stay in other SPG hotels... I just want to say that I missed SPG good value towards their customers at this hotel.
December 19, 2013
Rated 5 out of 5 by Tugateyshus Elegant Hotel
Staying in this hotel is a breeze. It's awesome. However this type of hotel should have a bath tub. Only missing piece.
December 21, 2013
Rated 1 out of 5 by BK72 Bad service
1) bad jockey service, not friendly
2) security can be recognized
3) bell boy bad service, I have to push my own trolley to room then only ur staff would help! Terrible experience in any 5 star hotel. Can't accept this bad experience at all.
4) room check in was the worst, we have to wait for 15 min to allow us check in
5) bad service upon check in counter, no smiling face. Staffs need more training and quality device . We are not today travelers in five star hotel
6) overall service needed human to handle are terriblely bad!
I sincerely wish u team can recover these bad service matters ASAP, our experience with Li meridian or Sheraton hotel never bad always wanted us back!
June 19, 2013
Rated 5 out of 5 by Spuller Spacious Room Good Shower
Having stayed at Aloft elsewhere, I expect the same from KL Aloft. However, I feel KL Aloft has a more cheerful tone to it. The room is pleasantly spacious and clean. The bathroom is big and the shower pressure is just great. I particularly like the "Coculicious" cocktail at WXYZ bar!
December 14, 2013
Rated 5 out of 5 by aidanthetravel Good Hotel
Overall I enjoyed staying here as this is my second time here. Staffs were friendly and able to assist us. Easily to get around town area.
December 18, 2013
Rated 1 out of 5 by NotSatisfied100 Internet speed is slow and In room dining/selection is poor
Firstly, I would rather pay for internet than to use your free internet. The wifi (even with wireless router in the room) is slow when it works and towards the third day of my stay, it didn't work at all. if you are positioning your hotel as a business hotel, this is key.
Food selection for in-room dining is minimal and restaurant choices is non-existent. I wouldn't stay there again and the price is definitely not worth it. i would not recommend any one staying there either
November 29, 2013
Rated 4 out of 5 by JO27 Easy Access & Convenience
Stayed there for 2 nights and this is my second visit to this hotel. Great location with easy access via public transport. However, if you drive, parking will be a bit of a problem, as the hotel have limited parking bays. To improve carpark signage to the hotel lobby especially you have to parked at the lower floor.
Staff should have better understanding of the hotel facility especially the restaurant, as my visiting guess ask where is the restaurant and the staff were not sure of it. However, i think that is an isolation case.
November 14, 2013
Rated 3 out of 5 by Luis333 Comfortable, Clean hotel near LRT station/Rail Network Hub
Clean and comfortable room, but I can hear the sound of door closing. Sound proof wise can be better
December 18, 2013
Rated 3 out of 5 by Mfaizalteh Why i cannot get spg member point when i stay for 27 days
I stay in aloft for 27 days pay by company. 20 Nov until 14 dec. Guest number: 89695. Need ur explaination
Hotel is good.
Food is good .
Pool rooftop is good.
December 17, 2013
Rated 5 out of 5 by applepio Best hotel ever
Aloft is situated in the most strategic location. It is new, modern, stylish, comfortable and definitely hassle-free.
December 15, 2013
Rated 5 out of 5 by Sabrina48 This is definitely a 5 star features hotel
I have been travel all over and staying in different hotels and this is the most satisfactory hotel that I ever encounter!
This hotel are in the right and great location at the centre of transportation from express train, KTM, Monorail, taxi and buses to bring you to most part of the tourist attractions.
The hotel and the room are of high quality, spaces, and comfort. The staffs are very friendly, helpful and always ready to offer help!
I definitely will come back to this hotel if I visit KL in future.
Is a 5 star features hotel that provide 5 star services with affordable and reasonable price!
June 26, 2013
Rated 4 out of 5 by Angg318 Cool & Fun Hotel
Very modern hotel… like the facilities provided… it has xbox to play while waiting for friends at the lobby.
December 15, 2013
Rated 4 out of 5 by BorneoHope In the Center of The KL Transport Hub
We choose to stay at Aloft Kuala Lumpur was mainly arising from our transit from Kota Kinabalu, Sabah, Borneo Malaysia to Tokyo. We took the KLIA Express train arrived at Sentral (Central) Station in 30minutes, then just walked less thank 10minutes I am right at the checkin desk of the Hotel.
We went to Mid Valley Mega Mall for our shopping, meals and entertainment on KTM Commuter Train. it costed us only RM4.00 return fare for 2 adult.
The best is when we want to catch the LCCT transit bus to KLIA Terminal 2, the concierge personnel ushered us and handled my spouse language to the basement bus terminal. it only took us 5minutes, it is Great!. We were off to KLIA & Tokyo. Aloft speaks volume!
July 4, 2013
Rated 2 out of 5 by Janetto reservation
I tried hard to call to the hotel many times(from Thailand , more than 5) both day and night and no one pick up the call.
second, reservation replied email slow and no respond to the customer for the action I had requested.
Third, I applied for the authority letter which I would like to pay all expenses for the guest(father+mother) before they check out. reservation replied that they sent my letter to finance department.
guest checked out receiption said no record for any request.
I m a big fan for SPG n SPP but this time I am not sastisfy for the hotel services, poor services.
July 4, 2013
Rated 4 out of 5 by Auldprop16 Excellent
Stayed 4 nights at the Aloft KL Sentral. Service excellent, Mai Bar staff are very friendly and efficient. Hosted a small gathering in Mai Bar which was a great location and well received by our guests.Sarawak Laksa on the breakfast buffet was a bonus!!
December 7, 2013
Rated 5 out of 5 by Lilyofthevalley bright & cheerful hotel!
Our whole family loved the decor! Staff were friendly & helpful although sometimes we couldn't distinguish between staff & guests. But we learned this is the casual uniform concept of Aloft. Keep up the cheerful ambience. It made our day especially since the weather outside was so gloomy.
December 5, 2013
Rated 4 out of 5 by frank1965 This is not a business hotel
- location is excellent
- staff is friendly
- Pool & roof top bar is great
- Price is acceptable
- Funky design go bad
- Rooms are not convenient for people who stay more then 2 days
- There is no good space to hang suits
- There is no acceptable area in the lobby to have short business meetings. (we actually got advised to sit on beanbags!! can one imagine with suits on??)
November 27, 2013
Rated 4 out of 5 by shujen Simple and Chic
The whole concept is fun, quirky and the basics with extra touches.
- Free parking (for now)
- Good location
- Great use of space in terms of room design
- Awesome pool
- Free & fast WiFi connectivity
- Everyone smiles and are sincere and helpful
- The robes and towels in the room were SO plush and fluffy!
- Good, comfortable bed
- The water temperature for the shower (changes drastically)
- Replenishing of breakfast items
- Rate was a bit expensive with breakfast; however, I did reserve it in the very last minute
- Certain areas of the room still has sawdust (thorough cleaning of new room is much needed)
Overall, it was a pleasant stay and they were generous to accommodate my requests.
May 29, 2013
Rated 5 out of 5 by Rose Pleasant Short Gateaway
Short visit to celebrate for Mother’s Day. First trial stay since it’s a new hotel and definetly not going to be our last stay. Love the concept! Simple and unique! Perfect location which easy access by road and the parking were very spacious. Just across the street from the KL Sentral. The rooms very spacious and love the pools on the top floor! Enjoying the view very much. Staff very friendly and helpful. Need to do something on the TV channel as it’s not that sharp for viewing. Having ala carte dinner at Nook and the pasta is so delicious! Keep it up and look forward to be back!!!
May 13, 2013
Rated 4 out of 5 by jetles A good stay.
The location is very good & we like it much. The DM Ms Yus is very friendly & helpful.
December 10, 2013