Rated 5 out of 5 by Rose Pleasant Short Gateaway
Short visit to celebrate for Mother’s Day. First trial stay since it’s a new hotel and definetly not going to be our last stay. Love the concept! Simple and unique! Perfect location which easy access by road and the parking were very spacious. Just across the street from the KL Sentral. The rooms very spacious and love the pools on the top floor! Enjoying the view very much. Staff very friendly and helpful. Need to do something on the TV channel as it’s not that sharp for viewing. Having ala carte dinner at Nook and the pasta is so delicious! Keep it up and look forward to be back!!!
May 13, 2013
Rated 5 out of 5 by CoolSally Great location!!
Just across from the central station, that provides connectivity to the rest of KL city area. Hotel is very Gen Y. With Wii machines & cool reception area....
May 27, 2014
Rated 4 out of 5 by Xenoratz Convenient
The hotel is located in KL sentral, very convenient to travel around especially for Business trip and can check in the flight easily as the check-in counter is just opposite the hotel.
May 25, 2014
Rated 5 out of 5 by Djfobster Awsome
Pretty much nothing to complain about!
May 28, 2014
Rated 4 out of 5 by Narongchai Sufficient services
Hotel is good value for money paid. Services is just to meet basic needs without have so many unnecessary products/services.
May 25, 2014
Rated 3 out of 5 by Inferno The food is great.
Breakfast is great and Mai bar offers good food and drink as well. enjoyed Mai tai drink very much, View is not great. Windows are small. From rooftop pool, the view is restricted by glass. Bed is not soft and comfortable. bit suffocating. More open set up is required.
May 19, 2014
Rated 5 out of 5 by Fuzzey Room Design
The room had visual appeal, but several shortcomings in practicality.
1. Needed more places to put clothes (drawers, etc.)
2. Lack of electric outlets in convenient re-charging locations.
3. Floor of the shower was slippery when wet. A danger to children and older persons.
May 18, 2014
Rated 4 out of 5 Contemporary design, comfortable room~
I like the design most in this hotel, it's very contemporary! I would put it sleek and exquisite within simplicity, not the kind of over-designed. The in-room facilities were thoughtful and well equipped, and the room is absolutely comfortable. I was being assigned to high floor room as per requested, but sad that my view was not facing the Petronas tower. The only thing I felt pity was the hotel does not provide international buffet, and the food choices is less considering the dinner price is not cheap. I am also curious about the pool at the rooftop, the water is salty like the ocean and it's not the kind of chlorine-smell pool, perhaps it mimics the ocean feel? LOL! Overall, it's a great getaway experience to me~
August 7, 2013
Rated 5 out of 5 by Jenny128 More than what we expect!
To celebrate my son 11 years old birthday, we plan just to get away from home for quiet time. The hotel surprised us with PS4 installed in the room and a team of hotel staffs brought birthday cake and balloons to the room, I made my son to open the door and it was really shocking to him.
Thank you for the wonderful memories!
May 13, 2014
Rated 5 out of 5 by Yhc43 Hotel with excellent facilities!
The location of the cozy hotel is just a few footsteps from KL Sentral. Free usage of computers with internet facilities are very suitable to resume our business chores even we are away from offices. Gym with updated facilities and rooftop swimming pool have energized ourselves during the stay. The prompt attentions given by the staff to our requests and problems also impressed us very much!
May 7, 2014
Rated 5 out of 5 by Anniversary20 Great Location and staff
Aloft is in a fantastic location near KL Sentral with easy access to trains and monorail. Great shopping centre next door. Hotel staff are lovely and helpful. And the bar and pool are wonderfully relaxing, with a lovely view. Good value for room and food. We would happily stay here again..
May 15, 2014
Rated 5 out of 5 by ian60 outstanding customer service
From the start of our stay to the very end the staff at Alfot were professional, attentive, friendly, helpful and kind. This was a 5 night stopover on our way home after five weeks of vacationing in Britain and Europe and the service at Aloft far out rated any we received in the many places that we stayed during our holiday.would you please share this with all team members as they all are a asset to your hotel and will recommend to all friends and family in australia.Thanks so much Ian and Judy Craig.
April 10, 2014
Rated 5 out of 5 by betliew The best hotel to stay and relax
This is my time staying at Aloft hotel and to my surprise the staff that assist is young and energetic. Polite and clear information has given to me. The only thing that I disappointing they forget my request for the anniversary arrangement as I would like to give surprise to my husband. The facilities is marvelous and I get to use the facilities for free like browsing internet, playing pool, mini games , Xbox and etc. The hotel is very clean and comfortable. The design really amazing and starter place to stay .
March 31, 2014
Rated 4 out of 5 by Feverishfall Fantastic hotel for young families
Overall the hotel room met my expectation for its two queen bed configuration for my two little ones and us. It is very clean and comfortable with practical features for young families. There are a few things that is probably an oversight is the sink which is too narrow which cause water to splash out once it is turn on. As for the shower it would be great to have an additional hand shower for the kids. And lastly the corner room that we got is a little noisy with three key around us when other guest comes in and out. Other than that it is a great hotel for us. Great value, fun and roof top Mai bar has a great view and pool. Lobby is also wonderful with fast internet, printer and sitting area. Staff is friendly and good to kids.
December 30, 2013
Rated 5 out of 5 by rsol Truly A Home Away From Home
From my arrival until departure, my needs have been addressed professionally. I did not wait for even a minute when they changed my room as I needed a twin room. They know my preference when it comes to the room view and room amenity. This already my fifth stay in Aloft and I am amazed how they remember each repeater's guest preferences. I dont even have to worry about the late check out as they also have taken care of it proactively.
There's a new mall that opened right beside the hotel making it more convenient to shop and dine outside if yu are looking for some other place to stay but i bet you will love the food in Nook as they serve the best food in town as well.
Every places are very accessible since it is just located across the KL Sentral. Transportation will never be a problem especially for first timers.
I definitely recommnd this hotel and will come back again.
May 1, 2014
Rated 4 out of 5 by CynthiaQ This hotel has a nice pool.
The hotel has a nice pool, and we went to check it out, it was great, until we ordered a bottle of wine, and the waiter asked me how many glasses I wanted and I asked for two, he brought my two glasses of wine and when I was done I asked for the rest of the bottle, he said I I asked for two glasses!, When told him he made a mistake, he said he can't give me the bottle, because they had no full, bottle. I then had to asked to speak to the manager
and she rectified the situation by getting me a bottle in the end.
March 29, 2014
Rated 4 out of 5 by Choon64 Good location.
When you stay in this hotel it is very convenience to get around the city for shopping and going to tourist attraction spots.
May 19, 2014
Rated 4 out of 5 by AK2726 Pleasant Stay
I have stayed in this hotel a couple of times and I must acknowledge that the service level improves every time I stay.
Checking in was pretty fast and SPG recognition is good. Newspaper is provided though I’m not sure whether these privileges are only applicable for SPG elite guest.
Room is spacious with all the basic amenities.
Dining experience at Nook is good. Food quality and portion size is OK. The staffs are attentive, and friendly.
Checking out process is fast and hassle free.
Overall, it is a pleasant stay at Aloft KL Sentral.
February 24, 2014
Rated 4 out of 5 by Silvia0514 The hotel is very convenience to the business traveller
The hotel is close to one of the business area in Sentral. Therefore, it's good for the business traveller if need to work nearby the Sentral.
May 18, 2014
Rated 4 out of 5 by Suriana84 Great hotel, great location.
Big spacious rooms, great location. I love to stay at this hotel.
May 20, 2014
Rated 5 out of 5 by KaoriLu This hotel is great
My overall experience with this hotel was great!
May 21, 2014
Rated 3 out of 5 by knight9 Aloft Services
I had challenges with Room check in and banquet services
May 20, 2014
Rated 4 out of 5 by Hendraind better security needed
this hotel is not fully operational due to its new opening since end of March. However, I am quite concern about the key card security issue. The key can go to all floors including the yet to be completed floors . No guard on duty if coming from the Brickfield road either by vehicle or walk-in guest. Most staff do not know the usage of Mac,and taken too long for me to wait for the wireless key board. No newspaper at the door even for the platinum guest? Am only aware of no room upgrade, no free free breakfast if points are needed to boost the spg points.
April 10, 2013
Rated 4 out of 5 by Farid80 Hospitality - Ambient
Staff are very friendly.
They Know your needs and response very quick
May 18, 2014
Rated 3 out of 5 by SophiaHM Overall is great!
Centrally located, room is comfort, swimming pool is nice.
May 18, 2014
Rated 4 out of 5 by Traveler2298 Nice hotel but need better pillows
I wouldn't normally choose this hotel but on this trip my client dictated. While very hip and modern is not my taste, it's a nice hotel. The staff is extremely friendly and attentive, the rooms are nice, and the rooftop bar and pool are beautiful at night (and they play great music). The breakfast was also quite good, as was the shower. The downside- the air conditioning is loud and even on low speed is quite distracting, the pillows are not great (moved to HIlton after my stay here and bed has about six big down pillows!), and the room just doesn't feel very warm and cozy. That being said, it's a great value for the money and certainly a nice place to stay. When I come back, I'll stay at the HIlton though, just for the bed and bath..
August 3, 2013
Rated 4 out of 5 by Thilan good city hotel
again another short stay and was as expected. pleasant
May 17, 2014
Rated 3 out of 5 by Nothappyjan Customer service needs major improvement
Booked this hotel for a gift for my mum and aunt. The hotel reservation team was unprofessional! Could not find the booking I had placed thru Booking.com so rebooked the reservation thru them directly.
I advised to ensure all charges are to be charged on my credit card as it was a gift! Instead when my mum arrived they asked for her to place a deposit! It took so many phone calls from me - calling from Sydney to arrange something so basic and yet the staff did not know how to return phone calls! Or send an email!!
All in all it was a terrible visit for what could've been a fantastic short stay!
Out of all the staff I spoke to (about 6 people) one managed to get things done... But by this time it left a sour taste in my mums and my taste!
October 8, 2013
Rated 5 out of 5 by Tomlee Best hotel considering the price
The best thing was the rooftop swimming pool with the bar! In addition, restaurant was nice and all the staffs were very helpful.
It should not be considered as the premium hotel like W or other chains; however, when you consider the price, location and efficiency, this hotel got everything in need.
May 6, 2014
Rated 4 out of 5 by KLtraveller7 Good location
next to KL Sentral - KLIA train transfer station
May 17, 2014