Rated 2 out of 5 by Elysium Noisy upper floors
Comfortable hotel. Unfortunately was allocated 26th floor room. Despite the 27-29th floor being empty, the bass noise from the top floor bar was very noticeable and disruptive to my sleep. It is probably fine in lower floors, but I am very concerned regarding the building sound proofing, if the bass sound is able to filter down 4 floors!! A comfortable room and good service is not able to compensate for a poor sleep.
June 2, 2014
Rated 3 out of 5 by Ziezie Good location for the hotel
Train interchange to the city and to the airport is just next door. Good location, many restaurants at the train station. Very comfy bed and good amenities in the room. However the hotel personnels need to be train. As an SPG members, the recognition were not given. I was even given a messy room which was not ready when I checked in at 7pm. Overall my experience staying there does not meet my expectation of A Loft being part of the Starwood Hotel members.
July 5, 2013
Rated 5 out of 5 by milverta27 Ambience
The hotel has wonderful service, friendly and helpful staff as well as an excellent use of color to make a vibrant and young atmosphere.
I may be in the minority but I have terrible trouble with the dominant use of donas. With the room set at 19 degrees (minimum) I absolutely cook under a dona - short of removing the dona from the cover and sleeping under it I have seem to to have no other options than - overheat then freeze.
May 21, 2014
Rated 5 out of 5 The Welcome out last the stay
What a truly amazing feel of welcome, in terms of staff from Doormen to Reception to F&B Staff. These guys just makes it a home away from home, and its as if they already know you. Have stayed in numerous business 5 star hotels and none have ever given me these lasting impression. At the end of my trip i went to lunch at your F&B outlet and i was blown away by the simple Sago gula melaka with jack fruit....I'm coming back. My compliments to your service.
July 31, 2013
Rated 4 out of 5 by JustMe2014 Enjoyed My Stay
I chose the hotel because it was next to KL Sentral, so it was very convenient to access from Kuala Lumpur International Airport (KLIA) using the KLIA Ekspres train. The hotel is also connected to the NU Sentral shopping mall.
I found the hotel very well thought out. For example, instead of having a minibar filled with items I would not buy, it was empty but I could purchase items I wanted from a small shop on the ground floor. I appreciated the provision of both a waste paper basket and a recycling bin in the room. The bed was comfortable and the bathroom lovely.
The breakfast buffet had a good variety of interesting foods, including fruits.
I also enjoyed using the rooftop swimming pool, which was long enough to do laps in. My only complaint is that because the pool is next to the bar, people were smoking by the poolside, and I could smell the smoke while swimming.
June 1, 2014
Rated 4 out of 5 by Curdon Modern and Simplisticly Designed Hotel at Good Location
Our stay in Aloft Kuala Lumpur met our expectation of what a 4-star hotel has to offer. The room and the toilet are spacious. The room interior design is modern looking, neat and simplistic, minus the sophisticated design of 5-star hotel. The roof top swimming pool is cool enough. BUT UNFORTUNATELY IT CLOSES AT 7PM, which is a bad decision. They should open it until 9pm daily for guests to have a nice late swim in the evening while enjoying the sunset.
September 14, 2013
Rated 4 out of 5 Great Stay
I have tried Aloft for my last 2 stays in KL. Overall the staffs are nice and friendly. I like the room cause it is very spacious and comfort. However, I would suggest to improve the food quality. I always like to call for room dine in and i have tried few selection from your room dine in menu, the food quality is really below my expectation compared to Le Meridien KL. If this can be improved, I am sure it will make Aloft a perfect choice to stay
November 17, 2013
Rated 5 out of 5 by rsol Passion equals excellence.
Aloft KL is located in the most accessible part of Kuala Lumpur. I would perfectly recommend you to stay here especially if it is your first time in KL. The Aloft talents are very professional and very efficient, for a hotel which is just newly opened, I'm impressed with how properly trained each staff are and how passionate each of them to their job. This is already my fourth visit in this property this year and I will definitely come back for more.
October 31, 2013
Rated 4 out of 5 by EmmanuelC Perfect place to stay in KL
My 2nd stay at Aloft KL while visiting my family.
Service is improving. Aloft remain a very comfy place to stay in KL. Direct from KLIA via Express, closet to Bangsar and downtown. Sentral is developing nicely.
Always happy to stay 2 Aloft with my son.
July 24, 2014
Rated 4 out of 5 by Bakri good experience
what I like about this hotel are:
1- super fast internet free access.
2- cool interior design
3- 24 gym
4- for SPG members the personal welcome note waiting at the room when check-in
what I wish to comment on (not necessarily for hotel to improve)
1- room service after 11:00 p.m (not many options)
2- pillows and bed are not as comfortable as other SPG hotels.
overall aloft experience is great and definitely will recommend the hotel to others!
October 13, 2013
Rated 4 out of 5 by MissNetto Stay a stone's throw away the most happening areas in KL
Aloft is relative new in KL, with its close proximity to KL Sentral , travelling around KL using the trains will be your next best bet, take this chance absorb the culture and people of Malaysia. Head down town to golden triangle of KL and shop to you drop! We enjoyed our stay here, we headed over to Mai Bar for some drinks before heading back . There is a new mall in progress called Nu Sentral, which will make shopping even more accessible !
November 18, 2013
Rated 5 out of 5 by acahoney Aloft Sentral KL are above and beyond expectations!
Booked Aloft as we enjoy trying out new hotels. Unfortunately this was such a short business trip (only 1 night). However, we thoroughly enjoyed 1. the infinity pool (views of Kl sentral, cheap drinks and poolside service), 2. Great buffet breakfast (best choice of fresh fruit and vege ever!), 3. Fantastic modern rooms (spacious and modern design), 4. Location (extremely convenient, right next to the central train station. Thanks very much!
September 25, 2013
Rated 3 out of 5 by MatureTraveller21 Pretentious
Rooftop pool is good, but the dominant theme is the bar and (not very good) DJ, making the pool unsuitable for relaxation, but great if you want a mini Ibiza experience.
DJ plays loud through to the early hours, so don’t expect to be able to sleep and be ready for that early morning flight.
Very new hotel, but already has grubby shower areas. Disappointing for a hotel chain with ambitions to be a global 5* company. A good 3* hotel though.
Beware of expensive bar downstairs (no one seems to use it, gives a clue about costs). Check in is a relatively lengthy process (computer system slow?). Check out is speedy though, there is a drop off box for key card.
Ideal location for airport and rail connections, ted are better location though if you want to be in the main centre of the city. Connecting metro line is about 10 mins walk through a building site.
December 10, 2013
Rated 5 out of 5 by cityujd Room comfortable
The room has been carefully designed to make it comfortable
August 5, 2014
Rated 3 out of 5 by James86 Great location, great service, limited option.
The location is prime and strategic. The service of the staffs are top notch. Room is spacy and very pleasent but besides that all, the food and beverage is terrible. Very little choice of food after 1030pm and the quality is inhumane. Fitness centre is just another room and its not very encouraging. I asked the front desk and was told that there is no spa. For a prime located hotel, suppose to have a spa centre for exhausted travelers.
July 13, 2013
Rated 4 out of 5 by HK102013 Unique hotel with poor front desk service and an awful SPG experience
The hotel is conveniently located right off the central station. The rooms are spacious, the entertainment is Aloft-style, infinity pool is amazing, food and service at Nook restaurant is very good.
On a negative side-the front desk is poorly trained and not welcoming (checkout experience at 6am was very bad, two staff members didn`t care at all). Carpet wasn`t cleaned properly during our five night stay. Had to wait for over and hour and then call again for something I requested in person at the front desk.
The points the property transferred were twenty times less than it should have been. There was an extra charge for a charity donation I didn`t authorize (make sure you check the bill, otherwise you might see a surprise).
Mixed experience and too many issues for a brand new hotel. Ok if you want just a room, but bad if you want hospitality as well.
October 16, 2013
Rated 5 out of 5 by rsol Truly A Home Away From Home
From my arrival until departure, my needs have been addressed professionally. I did not wait for even a minute when they changed my room as I needed a twin room. They know my preference when it comes to the room view and room amenity. This already my fifth stay in Aloft and I am amazed how they remember each repeater's guest preferences. I dont even have to worry about the late check out as they also have taken care of it proactively.
There's a new mall that opened right beside the hotel making it more convenient to shop and dine outside if yu are looking for some other place to stay but i bet you will love the food in Nook as they serve the best food in town as well.
Every places are very accessible since it is just located across the KL Sentral. Transportation will never be a problem especially for first timers.
I definitely recommnd this hotel and will come back again.
May 1, 2014
Rated 5 out of 5 by Merv Excellent hotel in town
It was my second stay in this hotel. My first stay in this cool design hotel was giving me full of surprises. Then I decided to stay here again during my transit flight and celebrate my birthday as well. Aloft KL Sentral gave me so much convenience to town, airport, shopping malls and etc during my stay here. Not forget the WXYZ bar, I met my friends here and we really had good time.
Wifi just a little bit weak at Loft king room.
September 23, 2013
Rated 5 out of 5 by kashi Convenience and comfortness
with unmatchable hospitality, the hotel provides excellent services at a very convenient location, in order to reach you official responsibilities, but to moving around the city from here is as easy as crossing the road.
July 21, 2014
Rated 4 out of 5 by DorDorothy comfortable
The hotel is quite comfortable. However, I got hurt at the swimming pool. Hope the hotel will improve it . i'm really thankful that when i got hurt, the staff was very kind and helpful. They help me to find a clinic nearby and call taxi for me. I can really feel their care on me.
July 11, 2014
Rated 3 out of 5 by Regina29 This hotel needs improvement at reception management and housekeeping
Poor customer handling at check-out counter.I was waiting in queue (2nd in line) for check-out,however, there was a another staff by the side idling at the check-out counter,holding a phone,fumbling as if she was busy.I waited in queue. Another customer just bypass the queue and asked her if he could check-in. She just handled his check-in,even though the area was marked for check-out.And she did not even signal me to go to her for check-out (since she acted busy).
Aloft KL Sentral should keep up with the friendliness and customer service at the reception area (as per other SPG hotel).
House keeping in the room also needs improvement. The room provided as dusty, I ended up getting allergy when I utilised the additional pillow taken from the cupboard. It was so dusty. Appreciate that SPG and Aloft can improve on these. I am still keeping loyal to SPG hotels.
September 22, 2013
Rated 5 out of 5 by archilover One of the best in KL
The hotel was strategically located at kl transportation hub,so basically you can easily get any transport to anyplace,The hotel have a great ambiance with a really nice and chic decor,one of it kind in KL.the staff was great and the view towards KLCC is amazing.the rooftop pool is exceptional!room was decent,large and modern,bathroom was simple,clean,no bathtub but equip with bliss amenities..a very recommended place to stay!
September 8, 2013
Rated 4 out of 5 by VB25 Great location, great pool
Had a brilliant stay from start to end. Room had a great view overlooking the city and was a really generous size. Rooftop pool definitely a plus and location great only 5 stops on the tube to KLCC and cheap taxi fares as well. Would definitely recommend. Easy to get in from airport as well on KLIA express. Staff really friendly and attentive, liked the casual laid back atmosphere however still professional.
April 11, 2014
Rated 5 out of 5 by TonyVN Excellent hotel I ever stay
There're no words to decribe how much I have enjoyed at Aloft KL Sentral.
Everthing is very good from friendly staff, creative decor, high quality facilites....
I love the view of my room and Splash also.
Would recommend this hotel to all my friend and relatives. I will stay with you guys as soonest.
Wish you remain this excellent service long lasting.
All the best from Ho Chi Minh City, Viet Nam.
Tony (DInh Viet Phuong)
July 29, 2013
Rated 2 out of 5 by Lims Terrible experience with payment
When the hotel was booked my credit card was charged and paid about 40 day earlier. When I checked in they say payment not make and i show all document i could to say payment already taken,'
Spend a total of almost 2 hours in the front desk in the next 3 nights trying to solve this hotel internal issue.
My suggestion to all travellers to this hotel,,
DO NOT prepaid. and SPG do not get recognized here as well.
March 24, 2014
Rated 5 out of 5 by Mandy18 Love the pool and the bed
I really enjoyed my one night business stay at Aloft - I used the pool twice, the gym and enjoyed the comfort of the king size bed. The pool is especially gorgeous and open long hours for those who are working.Also great location for a business stay.
July 12, 2014
Rated 4 out of 5 by SanjayTyagi Staff
Very friendly, responsive and helpful.
August 1, 2014
Rated 5 out of 5 by Yhc43 Hotel with excellent facilities!
The location of the cozy hotel is just a few footsteps from KL Sentral. Free usage of computers with internet facilities are very suitable to resume our business chores even we are away from offices. Gym with updated facilities and rooftop swimming pool have energized ourselves during the stay. The prompt attentions given by the staff to our requests and problems also impressed us very much!
May 7, 2014
Rated 4 out of 5 by andy1976 great staff
the hotel is nice and still feels new. the minimalist approach is refreshing in that it lets the hotel show what it is about. I have stayed in too many hotels where an overly plush reception is out of sync with the rooms. the staff are fantastic - very friendly and very helpful
July 6, 2014
Rated 5 out of 5 by Coral Great and Modern Hotel
The Aloft Hotel has a very special design and look so modern. The room quite big and so clean. The single bed large and very comfortable. The air conditional is quite suitable to me, not so cool at night. I can sleep well until next morning. The facilities quite good and clean like swimming pool, gymnasium etc.The wash room in the room very clean and all the tools for cleaning body are prepared nicely....well done!!
August 31, 2013