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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.8 out of 5 by 128 reviewers.
Rated 5 out of 5 by Great stay! We will be back! We liked the location and pool. September 12, 2016
Rated 3 out of 5 by Fair experience Air conditioning in the room is blowing directly on the beds and having cold air blowing on my head is not a good indication for sleep. Of course, you can turn the air conditioning down and temperature in the room will increase so, I was not able to sleep. At the check-out they asked me if I wanted the receip via email and I opted for an YES. Never received it and it took several phone calls to get somebody on the phone to actually get it. September 9, 2016
Rated 5 out of 5 by The Hotel Staff was GREAT!! I really enjoyed my stay. Very clean and quiet room. Wonderful staff. Great location! Aloft Atlanta is the best kept secret in Downtown Atlanta! August 22, 2016
Rated 5 out of 5 by Stay at Aloft Atlanta One of the best Aloft experiences in recent memory. The staff was exceptional and very helpful. I will be back the next time I am in Atlanta. August 17, 2016
Rated 5 out of 5 by Wonderful Weekend Stay Stayed over the last weekend in July for the DCI Southeast Regional in the Georgia Dome. This hotel is PERFECT! Outstanding customer service from check-in to check-out. Clean facility, Super Friendly, courteous and considerate to our needs. Would have liked to see some low carb snack options in the lobby store. Otherwise great stay and within a short walk to all that the area has to offer. Will see you all again soon! August 4, 2016
Rated 1 out of 5 by Weak Rude staff. Small rooms. Loud during the middle of the night. Dirty. June 26, 2016
Rated 4 out of 5 by Friendly Staff This hotel has a nice clean look and great staff. June 10, 2016
Rated 1 out of 5 by Disappointing Experience, unworthy of Starwood This was the second time I've stayed in an Aloft property, the first time being in Green Bay for a work trip which was a nice stay and great room. I stayed at this Aloft because of its proximity to a large conference that booked many of the surrounding hotels including other Starwood properties. This was one of the worst experiences I've had with a Starwood hotel. The two main issues were staff and our room, but there were many other small issues that made for an underwhelming experience. Room: in bathroom there is no water guard and the water from the shower overflows into the rest of the bathroom. Despite drains this was a poor design there is no pitch for the drainage and for 4 days we stood in soggy towels whenever we had to use the bathroom. Blinds malfunctioned and would not go up or down. Rooms are quite small, which Is understandable but was not given any options or lip service at check-in for upgrade with elite status which is a stated benefit of the program. Would expect an attempt be made as I experience most elsewhere. Staff/Service: the room issues themselves would be ok if the customer experience were like it is generally in other Starwood properties, but this one is truly poor service. While I was there for work and my wife came to relax in the hotel, we separately had several poor customer service exeperience each with the front desk and calling down from the room repeatedly to address small issues like the blinds or simply to get room service menus. Why should we have to call 2 or 3 times over an hour period in order to be helped? Front desk staff in person were more busy talking to each other than addressing the customers in front of them including me and my wife on several and separate occasions with different personnel. We are not complainers, so my reason for taking the time to write this is because it was far out of the norm for my usual SPG experience. It was obvious there was a pattern here and not isolated issues, which is why I would not stay in this hotel again or recommend it to others. April 18, 2016
  • 2016-09-29 T10:59:46.243-05:00
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