Rated 1 out of 5 by CE2013 WARNING: Under Construction
Travelling with a group of elite Starwood guests... We were initially quoted full rack rate with no warning that this property is under extreme construction. Debris in the halls, food service limited, no meeting rooms, fitness center closed and workers on every hall. Compensation for the inconvenience is a free breakfast which was below average at best. I'm very loyal to Starwood, but extremely disappointed that this property (which we booked direct with the property) did not alert us to construction or offset the terrible experience with a discounted rate. They would have exceeded my expectations if so. instead, I may never give this brand another chance.
March 20, 2013
Rated 1 out of 5 by Joejoe77 Under Renovation at time of stay
Hotel was under total renovation. Was not informed of this at time of reservation. It was loud and not a very good stay. Many services were closed and not available as advertised.
May 10, 2013
Rated 1 out of 5 by KristinE Completely Overpriced
While the room was great, the attendant who checked me in was not friendly. She informed me that parking was $18 but later, a different attendant "comped" my parking because he said he was "in that kind of mood". Also, there were only 2 carts available to take luggage to the room and both of those carts were being used by a group who sat with their carts while I made 4 trips up to my room with armfuls of luggage & supplies for the bachelorette party I was throwing. No employees offered to help, even though I was red in the face and profusely sweating. The E level of the parking garage, where I was told to park for access to the 6th floor was COMPLETELY DARK w/ not a single light turned on. This made me incredibly uncomfortable, and is a safety issue, when I had to go out to my car just before midnight. Furthermore, the hotel is using the parking garage as a storage facility for used mattresses and hotel furniture, making it very difficult to find a place to park and to navigate the incredibly narrow lanes of the garage. On top of that, I called the front desk to arrange for a cab and was told that I should bring my group down in 30 minutes. We came to the lobby 20 minutes later to find that our cab was already waiting and had started the meter, causing us to have already racked up $10 in fare before even entering the vehicle. When we returned from downtown Nashville around 1am, the lobby was trashed with empty liquor/beer bottles around the pool table area and made me feel like I was at a college frat house instead of a nice hotel that cost over $200/night.
May 9, 2013
Rated 2 out of 5 by kcobb I love this hotel but...
I really do love this hotel. It's in a great area. It's a bit eclectic. Just nice. However...my room #715 needs some attention. Let's start with the fact the room had a horrible odor. I attempted to call the front desk to ask for some air freshener and the phone didn't work. I started back down to the lobby to ask for the air freshener and ran into an employee who was very nice, offered to give me a different room. I had a co-worker staying in a room nearby so I just asked that they spray. They did so and the smell improved -- not 100% but bearable. In addition to a phone that does not work the room has lamp shades that are torn and a toilet paper holder that is falling off the wall. And then, to top everything else, when I went to use the lotion provided it was not sealed and was empty -- GROSS! Come on, Aloft! Let's give our rooms a little TLC. Please?
April 17, 2013
Rated 5 out of 5 by achr Great place to stay!
Awesome hotel, convenient to just about everything you'd want to do in Nashville. We were less than 2 miles from everywhere we wanted to go, bars, clubs, science centers.
The only thing I wish they would do is room service. Also the shower is nice but it's a bit too high up and the no shower curtain/door thing can be a little obnoxious.
February 15, 2013
Rated 3 out of 5 by ddb32 Should be a nice hotel when renovation completed
We stayed here for 3 nights at the end of March. I was not aware of the construction when I booked the hotel. I used points and cash to secure a good rate. I would not have minded the construction given the cash rate but to have given up cash and points for the condition of the lobby and hallways did frustrate me. I am sure the hotel will be nice when completed. I wish I would have knows the condition before I booked. It seems like other non SPG members were able to book for a similar cash rate that I did online without points.
April 10, 2013
Rated 2 out of 5 by st35 Needs MAJOR imporvement
I wasn't impressed at all. The staff were awesome, but the hotels itself was not. The room had cheap laminate flooring that was peeling, thin walls that let you here literally everything around you, the bathrooms have slatted doors with zero privacy and no vent so it immediately turns into a sauna, the window was tiny, and it just felt overall very cheap.
November 26, 2012
Rated 4 out of 5 by SG1263 Enjoyable Visit!
Everything about our stay was very enjoyable even with the renovations taking place. The room was very spacious, clean and nicely furnished. The beds were comfy and the shower was nice. Staff was very helpful about things to do and places to eat. The hotel is in a convenient location to restaurants and all the fun downtown festivities. Our only complaint is that our A/C was a little sluggish and we did not have an ice machine on our floor. However, we did have access to the one on the floor below so it was no big deal. We would definitely stay again!
April 30, 2013