Rated 3 out of 5 by Shar550 Odd place
Just found this place out of sync with the brand - room had a lot of empty space and the space and furmiture seemed very beat up. Staff was not rude at all but at the same time not very professional. Almost felt more like a hostel than a hote for business travellers.
December 8, 2014
Rated 1 out of 5 by CE2013 WARNING: Under Construction
Travelling with a group of elite Starwood guests... We were initially quoted full rack rate with no warning that this property is under extreme construction. Debris in the halls, food service limited, no meeting rooms, fitness center closed and workers on every hall. Compensation for the inconvenience is a free breakfast which was below average at best. I'm very loyal to Starwood, but extremely disappointed that this property (which we booked direct with the property) did not alert us to construction or offset the terrible experience with a discounted rate. They would have exceeded my expectations if so. instead, I may never give this brand another chance.
March 20, 2013
Rated 3 out of 5 by HJD1967 Disappointed
Room was huge...could have played football in it because it was 50 yards long---but also because the giant room basically had no furniture in it....Was ridiculous. There was a bed and a desk with a chair and a small refrigerator, and two beanbag chairs.
That's it. No chair or couch to sit on to watch TV or read (unless they think adults would sit on a beanbag and be able to stand back up afterwards). Also no dresser or closet. The room could have had ten closets and ten dressers, but I had to keep everything in my suitcase. There was one 18" rod to hang things on in the corner of the room connected to a little shelf/drawer combo that my daughter's clothes wouldn't even fit in.
Nice large shower but it had no door on it whatsoever, so the water ended up all over the bathroom floor.
On the good side, the valet parking attendants were as fast as I have had at any hotel.
But would not stay there again, unless i was traveling with four kids and wanted to cram them in one room .
November 19, 2014
Rated 2 out of 5 by kcobb I love this hotel but...
I really do love this hotel. It's in a great area. It's a bit eclectic. Just nice. However...my room #715 needs some attention. Let's start with the fact the room had a horrible odor. I attempted to call the front desk to ask for some air freshener and the phone didn't work. I started back down to the lobby to ask for the air freshener and ran into an employee who was very nice, offered to give me a different room. I had a co-worker staying in a room nearby so I just asked that they spray. They did so and the smell improved -- not 100% but bearable. In addition to a phone that does not work the room has lamp shades that are torn and a toilet paper holder that is falling off the wall. And then, to top everything else, when I went to use the lotion provided it was not sealed and was empty -- GROSS! Come on, Aloft! Let's give our rooms a little TLC. Please?
April 17, 2013
Rated 5 out of 5 by gascan unique
quiet, quaint, unique hotel. Everything was great except a valet who offered to take a charge cord to my room and it never made it there.
December 5, 2014
Rated 3 out of 5 by Appraiser1970 Wow....not a good wow though.
I arrived and was charged $24 to park my car. I think that is a bit much for the area. When my children and I walked into the room I thought we had done well. I went into the bathroom and was shocked. The toilet was the most disgusting thing I have ever seen. It looked like a construction toilet. It was filled with feces. I did call the front desk and they were quick to clean it but I was still grossed out. Totally disappointed. This was the last stop on a 3 week trip across the country and into Canada. This was our splurge and I was hoping for a great experience.
July 17, 2013
Rated 2 out of 5 by HRProfessional Not up to standards
As an SPG member, this was my first stay at an Aloft property, and I was surprised at the poor quality of the physical hotel. As others have mentioned, the staff was very friendly and welcoming, which is a strong point for this hotel. For being recently renovated, the physical condition of the room was very poor. The laminate flooring in the room was already peeling and damaged, most likely from water, and already needs significant repair. The hallways of many of the floors were dark, I believe by design, making it difficult to identify who was knocking on my door using the peephole. It also gave the impression of a low-rent property. The bathroom lacks a solid door, so forget about privacy/modesty, and there was a decor rug in the bathroom that is not laundered between guests and was already soiled-gross! The bed was also VERY firm. In the attempt to be hip and edgy (beanbag chair?), it misses the mark on many basic quality areas. Keep the friendly staff but rethink the design/decor choices.
October 20, 2013
Rated 2 out of 5 by st35 Needs MAJOR imporvement
I wasn't impressed at all. The staff were awesome, but the hotels itself was not. The room had cheap laminate flooring that was peeling, thin walls that let you here literally everything around you, the bathrooms have slatted doors with zero privacy and no vent so it immediately turns into a sauna, the window was tiny, and it just felt overall very cheap.
November 26, 2012