Rated 3 out of 5 by Mamablondie Aloft West End
Arriving at the Aloft, the front desk staff was very friendly and helpful. This hotel is not comparable to a W. We paid over $300 a night, and there was no bellman or room service. Our room was right by the elevator so the noise was a bit much from early morning risers. For the price, I would not choose to stay here again,
April 22, 2016
Rated 1 out of 5 by NeverAgain2016 Don't stay here
My room was dim and in very poor condition- chipped and dirty paint along the columns, walls, and trim; what appeared to be black mold along the wall above the bed; huge poorly done dry wall patches along one section of the wall; and had a toilet that wouldn't stop running. The front lobby was also in very poor condition, including the front desk. This should not be a reflection of the staff however; these were mainly larger construction issues that would not be addressed during general cleaning.
April 15, 2016
Rated 2 out of 5 by Mary1111111 Better stay at Sheraton
Try to avoid the Aloft Nashville. AC didn't work. Shower was dirty. Rooms are erily large.
April 8, 2016
Rated 2 out of 5 by faulstr Not on par with other Aloft Hotels
I had read the less than stellar reviews in advance but thought it would be fine. However I was disappointed with even the discounted corporate rate we paid. The hotel felt dirty overall and I had to call upon checking into our room to have the sheets changed because there were large hairs on BOTH beds. Even after changing the sheets, there was still a large hair on one bed so we just used the other bed only. However these hairs were very obvious so housekeeping should have seen them and especially checked when they remade the beds after the first complaint. Overall the room and property felt dirty and run-down.
March 28, 2016
Rated 5 out of 5 by MLroadwarrior Very Comfortable Hotel in downtown Nashville
The rooms were amazing, great space and wonderfully, comfortable bed. Only downside was I forgot iPhone charger and they didn't have one to loan- although they did check several places. I appreciated that.
February 22, 2016
Rated 3 out of 5 by Stacy45 Tried to be optimistic
This hotel was recommended to me in addition to four others in the area to choose from for a business trip. Upon arrival I was thoroughly confused as to where to park just to check in at the hotel. I ended up driving around the block several times and took a chance by pulling in on a street beside the hotel. The gentleman working the valet parking area was very nice and check in went well. The only issue I really had was not receiving shower towels or small wash cloths on my third night stay. At first I thought it was just an oversight of housekeeping. So I just used a hand towel for showering because I was so cold and needed to immediately regenerate my body heat. Needless to say I didn't receive any throughout the night and when I mentioned it at checkout the individual just simply smiled and chuckled as if I was not serious about questioning whether or not guess are to receive shower towels upon a three night stay. I probably want be using the hotel again but I really did appreciate the kindness of the gentleman in valet parking.
February 17, 2016
Rated 1 out of 5 by Lmcdougald Worse business stay I've had
Upon arrival, I found that my license had been lost at the airport and the hotel staff member was so rude I couldn't believe I was at a Starwood property. She was uninterested in helping me or even pretending to care. My coworker was able to check me in under her name so I stayed one night before checking out in disgust and heading to a different hotel for the remainder of my Nashville business trip.
The lobby was dirty, cold, and resembled an outdated youth hostel or a college dorm room.
My room was disgusting. The coffee maker had mold growing in it, there was food crumbs all over the desk, floor and bed, the sheets were old and scratchy, and the bed was uncomfortable. The shower had mucus running down the wall and the tiles were moldy.
I can't believe that Starwood allows this property to use their name.
It's not worth it at any price. Especially not for a work trip with clients.
January 27, 2016
Rated 4 out of 5 by scooby636 Pay to park my own vehicle
Upset that I had to pay to park my own vehicle in a parking garage. It wasn't explained that I would be charged to park my vehicle myself. The front desk asked if I wanted to pay for valet service for a certain amount of money, which I declined because I wasn't informed that I have to pay to park myself. If I had known that the cost of valet and the cost to self park was the exact same price, I would have chosen valet.
December 16, 2015