Rated 5 out of 5 by Popprincess Fantastic Welcoming Staff With All Amenities
Refreshing pleasant staff awaited at the Aloft Nashville West End. Staff immediately upgraded me to a very large room with all amenities and power shower and Kcup coffeemaker. Leah at Front Desk was fabulous! Basic furniture but everything you need is there.
February 16, 2015
Rated 1 out of 5 by CE2013 WARNING: Under Construction
Travelling with a group of elite Starwood guests... We were initially quoted full rack rate with no warning that this property is under extreme construction. Debris in the halls, food service limited, no meeting rooms, fitness center closed and workers on every hall. Compensation for the inconvenience is a free breakfast which was below average at best. I'm very loyal to Starwood, but extremely disappointed that this property (which we booked direct with the property) did not alert us to construction or offset the terrible experience with a discounted rate. They would have exceeded my expectations if so. instead, I may never give this brand another chance.
March 20, 2013
Rated 2 out of 5 by kcobb I love this hotel but...
I really do love this hotel. It's in a great area. It's a bit eclectic. Just nice. However...my room #715 needs some attention. Let's start with the fact the room had a horrible odor. I attempted to call the front desk to ask for some air freshener and the phone didn't work. I started back down to the lobby to ask for the air freshener and ran into an employee who was very nice, offered to give me a different room. I had a co-worker staying in a room nearby so I just asked that they spray. They did so and the smell improved -- not 100% but bearable. In addition to a phone that does not work the room has lamp shades that are torn and a toilet paper holder that is falling off the wall. And then, to top everything else, when I went to use the lotion provided it was not sealed and was empty -- GROSS! Come on, Aloft! Let's give our rooms a little TLC. Please?
April 17, 2013
Rated 5 out of 5 by JL94565 Amazing staff and great location!
For the better part of a year, I traveled to Nashville for business and during this time, I spent my nights at the Aloft Nashville West End. I cannot speak to how friendly and accommodating the staff were over the months - especially Nick R., Almeda, Kristy, Lisa, John B., Ramona, Tonya, and anyone else I may have missed!
In any case, speaking of the property itself, this Aloft is not like many others as it was converted from an existing hotel. With this said, most of the rooms are pleasantly larger than those of other Aloft hotels. The location is a few blocks away from Vanderbilt University and the rest of West End, a short taxi ride to Broadway and the honky tonks, and not too far of a walk away to the Gulch and the 12th South area.
If you're looking for a hotel that gets you the best bang for your buck (and believe me, I've stayed at every major hotel in the Nashville area), I recommend you look no further than the Aloft West End Nashville.
Aloft staff and team - Thank you for the amazing memories here and sorry for the delay in getting this review on the boards.
January 19, 2015
Rated 3 out of 5 by Appraiser1970 Wow....not a good wow though.
I arrived and was charged $24 to park my car. I think that is a bit much for the area. When my children and I walked into the room I thought we had done well. I went into the bathroom and was shocked. The toilet was the most disgusting thing I have ever seen. It looked like a construction toilet. It was filled with feces. I did call the front desk and they were quick to clean it but I was still grossed out. Totally disappointed. This was the last stop on a 3 week trip across the country and into Canada. This was our splurge and I was hoping for a great experience.
July 17, 2013
Rated 2 out of 5 by HRProfessional Not up to standards
As an SPG member, this was my first stay at an Aloft property, and I was surprised at the poor quality of the physical hotel. As others have mentioned, the staff was very friendly and welcoming, which is a strong point for this hotel. For being recently renovated, the physical condition of the room was very poor. The laminate flooring in the room was already peeling and damaged, most likely from water, and already needs significant repair. The hallways of many of the floors were dark, I believe by design, making it difficult to identify who was knocking on my door using the peephole. It also gave the impression of a low-rent property. The bathroom lacks a solid door, so forget about privacy/modesty, and there was a decor rug in the bathroom that is not laundered between guests and was already soiled-gross! The bed was also VERY firm. In the attempt to be hip and edgy (beanbag chair?), it misses the mark on many basic quality areas. Keep the friendly staff but rethink the design/decor choices.
October 20, 2013
Rated 2 out of 5 by st35 Needs MAJOR imporvement
I wasn't impressed at all. The staff were awesome, but the hotels itself was not. The room had cheap laminate flooring that was peeling, thin walls that let you here literally everything around you, the bathrooms have slatted doors with zero privacy and no vent so it immediately turns into a sauna, the window was tiny, and it just felt overall very cheap.
November 26, 2012
Rated 1 out of 5 by KristinE Completely Overpriced
While the room was great, the attendant who checked me in was not friendly. She informed me that parking was $18 but later, a different attendant "comped" my parking because he said he was "in that kind of mood". Also, there were only 2 carts available to take luggage to the room and both of those carts were being used by a group who sat with their carts while I made 4 trips up to my room with armfuls of luggage & supplies for the bachelorette party I was throwing. No employees offered to help, even though I was red in the face and profusely sweating. The E level of the parking garage, where I was told to park for access to the 6th floor was COMPLETELY DARK w/ not a single light turned on. This made me incredibly uncomfortable, and is a safety issue, when I had to go out to my car just before midnight. Furthermore, the hotel is using the parking garage as a storage facility for used mattresses and hotel furniture, making it very difficult to find a place to park and to navigate the incredibly narrow lanes of the garage. On top of that, I called the front desk to arrange for a cab and was told that I should bring my group down in 30 minutes. We came to the lobby 20 minutes later to find that our cab was already waiting and had started the meter, causing us to have already racked up $10 in fare before even entering the vehicle. When we returned from downtown Nashville around 1am, the lobby was trashed with empty liquor/beer bottles around the pool table area and made me feel like I was at a college frat house instead of a nice hotel that cost over $200/night.
May 9, 2013