Rated 2 out of 5 by Fer1972 Great facilities, service needs improvement
Staff needs more training, While the hotel is very nice, check in process is slow, there is only one person at the counter, At the restaurant waiters take forever to bring the check. Breakfast options really need improvement, the food in the freezers and the counters looks poor an unappetizing, including the t instant noodle soups. The hotel should just offer some quick breakfast buffet with hot meals such as eggs and bacon and fruit. Maybe the hotel is not for the business traveler .
October 24, 2014
Rated 1 out of 5 by NotHappy999 Awful
I had to change rooms 2 times. The second time at midnight.
Someone had smoked in the first room, even though it is a non-smoking hotel.
The awful experience though was when I went to bed and I realized there was a huge stain in the middle of the bed sheets. Did they forget to change the bed? Disgusting... The staff was very helpful but, as you can imagine, it ruined the whole experience. I will not come back.
And by the way, please change the elevators. It takes a century for them to reach you...
October 18, 2014
Rated 3 out of 5 by marucz no heater in the pool and no SPG recognition
I stay for 4 days, day 1 they ask me for my SPG and recomend the new pool (in the review ans SPG never said it was a pool) so i get excited becouse it supose to be a heated pool in the outside during the 4 day stay i ask for the the pool to be heated and it never work, some rooms are not ready so there is no SPG room or floor like other hotels, i have to ask for my welcome drink becouse they forget to give it to me. I would say bad servecie and only a few SPG points for this I would never come back the only good thing was the bed and the staff
May 5, 2014
Rated 4 out of 5 by Pablo27 good hotel and balace
Rooms are excellent, staff good and location also good.
October 15, 2014
Rated 5 out of 5 by Traveler1234567890 Excelent Hotel
Excelent Hotel great restaurants within walking distance excellent staff
April 28, 2014
Rated 5 out of 5 by Tatanka Quick One Night Stay on Business
great one night stay hotel. - although for a business traveler, would be nice if Iron Board and Iron in-room vs having to call for one, although one was delivered in ample time. I would stay again.
October 10, 2014
Rated 4 out of 5 by Inucito08 Aloft Guadalajara is an undiscovered treasure
I had an amazing stay at the Aloft Guadalajara that exceeded my expectations on almost every level. This recently opened property has lots of pluses: great location, accessibility, modern design, uncomplicated comfort, and a staff that does know the meaning of outstanding customer service. There is great potential in this property once some minor details are worked out, so I definitely recommend this as your base for exploration of this beautiful city.
March 10, 2014
Rated 5 out of 5 by Rando86 Great Staff
Great accomodations, very attentive and friendly staff, and great location.
July 14, 2014