Rated 4 out of 5 by Mark10011 Move the Party!
This was a pit-stop 1 night stay before heading on to more exotic locales - a perfect choice. Except, upon checking into my room, the party going on next door was foreboding a bad night's sleep. So I went directly back to reception, who gave me the bad news that every single room in the hotel was booked! ugh... I explained my problem. In less than 30 minutes, the manager of Aloft Cancun had literally moved the party next door to my room right down to the lobby - exactly where it belonged. I didn't hear a peep, all night long!
July 8, 2014
Rated 4 out of 5 by Mark10011 Treated my partner and me like special guests...
Treated our 2 small dogs like royalty. We'll be going back... soon!
July 8, 2014
Rated 5 out of 5 by Lancerdoc Wonderful / exceptional
I would make this my staple on the hotel row.
I like it better than zilaria (500.00/night) and the Ritz
May 29, 2014
Rated 5 out of 5 by rolo56 This hotel has an advantage
The reazon of my trip to Cancun was to attend the world congress of rehabilitation medicine , which was held at the Convention Center , to my surprise the center and the hotel are joined , since it rained most of my stay ,I could move around with no hustle.
June 6, 2014
Rated 5 out of 5 by LProduct Wonderful Hotel!
The Aloft Cancun is a wonderful hotel! The staff is very friendly, the restaurant serves up some tasty food, and the rooftop pool has an amazing view! My wife and I stayed there for three nights and absolutely loved it. The design throughout the hotel is funky and modern, my favorite thing was the floor in the elevator, it's a squishy liquid gel that changes colors and shapes when you step on it.
We had a ocean view room on the corner of the building and could see a different body of water out of each window since the hotel is located on the point of the "seven shape" of the hotel zone.
I got to be friends with the bartender at the WXYZ bar, Charlie, he's a great guy and makes the most amazing margarita I've ever had, and I would consider myself to be a connoisseur.
The hotel is located in heart of the nightlife action and has plenty of restaurants near by.
They also gave us free entrance passes to the Mandala Beach Club during the day, which was is a really nice place with several swimming pools, lounge chairs with umbrellas on beach, and food and beverage service.
We can't wait to return to the Aloft Cancun!
November 20, 2013
Rated 2 out of 5 by Alex987654 Long way to go
Hotel is brand new and did not seem ready to open. They would not honor SPG gold amenities or room upgrades. The room had a coffee maker but no coffee. In 5 days they could not find me any. Had to ask for basic things like soap and a do not disturb sign. Located in the noisiest most traffic prone area of the hotel zone. Getting to the hotel from either direction at night sometimes took an hour even though it may be just a mile. Finally, the valet parking ramp was built too steep, leading to cosmetic damage to the bottom end of rental cars, which you then have to deal with at the airport. I love Starwood, but never again at Aloft.
July 30, 2013
Rated 4 out of 5 by HiggyHockey2012 Great Hotel
Stayed 4 nights in October (off season) 2013. Great staff (thanks Rafael!) Friendly and helpful on all fronts and locations. Location is great for walking to clubs and the ocean - be sure to get a free pass to Mandala Beach Club for ocean access from the front desk. Pool is nice, though on the smaller side. Rooms were comfortable, though slightly disappointed the windows didn't open. Overall, a great hotel for the value.
October 8, 2013
Rated 1 out of 5 by Soleil12 extra charges on bill- beware!
The Aloft facility was as nice as other Aloft Hotels, but we had a charge that we did not purchase during checkout. They would not show us the receipt, nor after the supervisor said we would not be charged, would they give us anything in writing. The front desk girl was rude and the supervisor didn't seem able to trust his staff.
We have never had this experience at a Starwood property. The charge did show up on our credit card even though the supervisor acknowledged that we did not sign for it.
It is a small charge, but we guess they think this will fly under the radar with guests.
March 26, 2014