Aloft Cancun

  • Boulevard Kukulcan KM 9,
  • MZ 48 L-8-1, Zona Hotelera
  • Cancun,
  • Quintana Roo
  • 77500
  • Mexico
  • Map

Rooms & Rates

Children per Room

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Rated 4.2 out of 5 by 28 reviewers.
Rated 5 out of 5 by Wonderful Hotel! The Aloft Cancun is a wonderful hotel! The staff is very friendly, the restaurant serves up some tasty food, and the rooftop pool has an amazing view! My wife and I stayed there for three nights and absolutely loved it. The design throughout the hotel is funky and modern, my favorite thing was the floor in the elevator, it's a squishy liquid gel that changes colors and shapes when you step on it. We had a ocean view room on the corner of the building and could see a different body of water out of each window since the hotel is located on the point of the "seven shape" of the hotel zone. I got to be friends with the bartender at the WXYZ bar, Charlie, he's a great guy and makes the most amazing margarita I've ever had, and I would consider myself to be a connoisseur. The hotel is located in heart of the nightlife action and has plenty of restaurants near by. They also gave us free entrance passes to the Mandala Beach Club during the day, which was is a really nice place with several swimming pools, lounge chairs with umbrellas on beach, and food and beverage service. We can't wait to return to the Aloft Cancun! November 20, 2013
Rated 4 out of 5 by This is a good hotel I first want to say the Christopher who works at the front desk was out standing, I had trouble with my key and he made sure they it was taking care of as soon as possible.I stayed there on September 24th 20014 September 28, 2014
Rated 2 out of 5 by Long way to go Hotel is brand new and did not seem ready to open. They would not honor SPG gold amenities or room upgrades. The room had a coffee maker but no coffee. In 5 days they could not find me any. Had to ask for basic things like soap and a do not disturb sign. Located in the noisiest most traffic prone area of the hotel zone. Getting to the hotel from either direction at night sometimes took an hour even though it may be just a mile. Finally, the valet parking ramp was built too steep, leading to cosmetic damage to the bottom end of rental cars, which you then have to deal with at the airport. I love Starwood, but never again at Aloft. July 30, 2013
Rated 4 out of 5 by Great Hotel Stayed 4 nights in October (off season) 2013. Great staff (thanks Rafael!) Friendly and helpful on all fronts and locations. Location is great for walking to clubs and the ocean - be sure to get a free pass to Mandala Beach Club for ocean access from the front desk. Pool is nice, though on the smaller side. Rooms were comfortable, though slightly disappointed the windows didn't open. Overall, a great hotel for the value. October 8, 2013
Rated 5 out of 5 by yeah confortable, clean, modern, fun September 21, 2014
Rated 1 out of 5 by extra charges on bill- beware! The Aloft facility was as nice as other Aloft Hotels, but we had a charge that we did not purchase during checkout. They would not show us the receipt, nor after the supervisor said we would not be charged, would they give us anything in writing. The front desk girl was rude and the supervisor didn't seem able to trust his staff. We have never had this experience at a Starwood property. The charge did show up on our credit card even though the supervisor acknowledged that we did not sign for it. It is a small charge, but we guess they think this will fly under the radar with guests. March 26, 2014
Rated 2 out of 5 by Disappointing Property Service level very poor. I did not get the level of room I reserved and the staff at the front desk could not even manage an apology. The room I did receive had not been properly cleaned in weeks maybe months. Example: The room had a tile floor which had drips and spills all over, no one had even attempted to clean them up. Thankfully I had packed my shower shoes. I would never stay at this particular property again. July 27, 2014
Rated 5 out of 5 by Wonderful / exceptional I would make this my staple on the hotel row. I like it better than zilaria (500.00/night) and the Ritz May 29, 2014
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