Rated 5 out of 5 by Macias73 Two great weeks at the Aloft Cancún!
We stayed an the Aloft for 2 weeks and from the moment we walked in it was great very modern and clean Hotel! As soon as we checked in the staff was exellent Luis Alvarado at the lobby desk answered all our questions and assigned us a great room (501) awasome! The rooms are very clean and the view was great! We loved that the swimming pool at the roof top was never overcrowded we went there everyday and Joe Segura and Sergio Medina were always ready to help us with anything we needed from towels to ordering food! We really loved the Nook restaurant, the food was exellent we loved the taste and the presentation, the staff was great and the Manager his name is Ariel he was extremelly helpful and greeted us everyday and told us about all the great menu and choices! (We recommend the Executive menu) is great! We also enjoyed the WXYZ bar and the DJ that played some awasome music there and by the swimming pool! Great hotel but what really sets them apart from other hotels in Cancun is the Staff, from the moment you walk in to the moment you leave they take a moment to greet you and treat you like if you were the only guest there ! This made our vacations better! We want to thank all of the staff for a great stay at the Aloft Cancun!
August 17, 2014
Rated 5 out of 5 by Kagtp Hotel was exceptional as expected.
Having stayed in Aloft hotels before, I expected a certain level of quality. This property did not disappoint. It had all the visual quality expected from Aloft, followed by the responsive staff to match. The only small issues were that cab drivers did not know where the location was, and the pool was small. But these are by no means deal breakers. Although Aloft hotels are considered primarily for a business person, my family and I would always reccomend Aloft as a definite choice for a consistent and pleasant family stay.
August 12, 2014
Rated 5 out of 5 by Rosalia55 THIS HOTEL HAS GREAT STYLE
THIS IS A NICE AND CHARMING HOTEL, ALL THE PEOPLE IS VERY SWEET ...I WOULD LIKE TO STAY THERE AGAIN.
August 14, 2014
Rated 5 out of 5 by Zeroka Standard hotel with basic room amentities
The hotel is conveniently located in the center of Cancun, just across from a beach, but not directly on it.. It has a handy parking facility if you travel by car. Breakfast selection was good,
August 13, 2014
Rated 5 out of 5 by LProduct Wonderful Hotel!
The Aloft Cancun is a wonderful hotel! The staff is very friendly, the restaurant serves up some tasty food, and the rooftop pool has an amazing view! My wife and I stayed there for three nights and absolutely loved it. The design throughout the hotel is funky and modern, my favorite thing was the floor in the elevator, it's a squishy liquid gel that changes colors and shapes when you step on it.
We had a ocean view room on the corner of the building and could see a different body of water out of each window since the hotel is located on the point of the "seven shape" of the hotel zone.
I got to be friends with the bartender at the WXYZ bar, Charlie, he's a great guy and makes the most amazing margarita I've ever had, and I would consider myself to be a connoisseur.
The hotel is located in heart of the nightlife action and has plenty of restaurants near by.
They also gave us free entrance passes to the Mandala Beach Club during the day, which was is a really nice place with several swimming pools, lounge chairs with umbrellas on beach, and food and beverage service.
We can't wait to return to the Aloft Cancun!
November 20, 2013
Rated 3 out of 5 by JCL605 Aloft experience
Despite what Aloft and other booking sites say about the beach area available (even pics are posted)...it is important to note that the Mandala Beach Club across the street only allows complimentary access AT THEIR DISCRETION. Upon first attempt to enter, they wanted 700 pesos. A couple days later they did allow free access...but there were no chairs or umbrellas. After melting in the sun...walked a few feet over to The Forum club next door (open to public).They did have umbrellas and chairs for a nominal fee and offered amazing drink/food service. Very friendly. Please consider telling your guests about Forum Beach Club as an option...had to discover on our own. Mandala does not appear to be eager to have Aloft guests.
Room:Was clean, but only on the first day did we have what is standard for any hotel:
2 body towels, 2 washcloths, 2 hand towels. On every day after arrival there were only
2 body towels...and on one day there were zero towels left by housekeeping.
Overall Aloft Cancun is a good basic no-frills hotel. Would recommend to others, but first let them know about the beach issue and that you may get a room with a poor view (of a building).
July 31, 2014
Rated 5 out of 5 by DeeExcellence3 Excellent Service.
This hotel is located right in the heart of the downtown strip. It is conveniently located by the clubs, beaches and shopping malls. The breakfast buffet was superb. My wife and I celebrated our wedding anniversary there. I would highly recommend this hotel.
July 30, 2014
Rated 2 out of 5 by WorldTraveler7317 Disappointing Property
Service level very poor. I did not get the level of room I reserved and the staff at the front desk could not even manage an apology. The room I did receive had not been properly cleaned in weeks maybe months. Example: The room had a tile floor which had drips and spills all over, no one had even attempted to clean them up. Thankfully I had packed my shower shoes. I would never stay at this particular property again.
July 27, 2014