Rated 2 out of 5 by Quincy2000 It was ok because of our flight cancellation.
The restaurant was extremely slow. The food was god awful and and a waste of time and money
December 1, 2014
Rated 5 out of 5 by LProduct Wonderful Hotel!
The Aloft Cancun is a wonderful hotel! The staff is very friendly, the restaurant serves up some tasty food, and the rooftop pool has an amazing view! My wife and I stayed there for three nights and absolutely loved it. The design throughout the hotel is funky and modern, my favorite thing was the floor in the elevator, it's a squishy liquid gel that changes colors and shapes when you step on it.
We had a ocean view room on the corner of the building and could see a different body of water out of each window since the hotel is located on the point of the "seven shape" of the hotel zone.
I got to be friends with the bartender at the WXYZ bar, Charlie, he's a great guy and makes the most amazing margarita I've ever had, and I would consider myself to be a connoisseur.
The hotel is located in heart of the nightlife action and has plenty of restaurants near by.
They also gave us free entrance passes to the Mandala Beach Club during the day, which was is a really nice place with several swimming pools, lounge chairs with umbrellas on beach, and food and beverage service.
We can't wait to return to the Aloft Cancun!
November 20, 2013
Rated 1 out of 5 by Soleil12 extra charges on bill- beware!
The Aloft facility was as nice as other Aloft Hotels, but we had a charge that we did not purchase during checkout. They would not show us the receipt, nor after the supervisor said we would not be charged, would they give us anything in writing. The front desk girl was rude and the supervisor didn't seem able to trust his staff.
We have never had this experience at a Starwood property. The charge did show up on our credit card even though the supervisor acknowledged that we did not sign for it.
It is a small charge, but we guess they think this will fly under the radar with guests.
March 26, 2014
Rated 4 out of 5 by HiggyHockey2012 Great Hotel
Stayed 4 nights in October (off season) 2013. Great staff (thanks Rafael!) Friendly and helpful on all fronts and locations. Location is great for walking to clubs and the ocean - be sure to get a free pass to Mandala Beach Club for ocean access from the front desk. Pool is nice, though on the smaller side. Rooms were comfortable, though slightly disappointed the windows didn't open. Overall, a great hotel for the value.
October 8, 2013
Rated 5 out of 5 by Melissas Great, friendly staff!
Our first time here and everything exceded oír expectations!
Staff held an impromptu guest service celebration and made us feel like family!
Thank you, thank you!
November 21, 2014
Rated 2 out of 5 by Alex987654 Long way to go
Hotel is brand new and did not seem ready to open. They would not honor SPG gold amenities or room upgrades. The room had a coffee maker but no coffee. In 5 days they could not find me any. Had to ask for basic things like soap and a do not disturb sign. Located in the noisiest most traffic prone area of the hotel zone. Getting to the hotel from either direction at night sometimes took an hour even though it may be just a mile. Finally, the valet parking ramp was built too steep, leading to cosmetic damage to the bottom end of rental cars, which you then have to deal with at the airport. I love Starwood, but never again at Aloft.
July 30, 2013
Rated 4 out of 5 by RASF Nice hotel, great location
I enjoyed our stay very much.
We had a great time.
The hotel is not in its best shape, considering that it was recently opened.
Some minor details require attention, but that's just me being picky and used to certain SPG standards.
If you are in the city for a fun night out, this is the place.
November 14, 2014
Rated 5 out of 5 by Lancerdoc Wonderful / exceptional
I would make this my staple on the hotel row.
I like it better than zilaria (500.00/night) and the Ritz
May 29, 2014