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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.6 out of 5 by 11 reviewers.
Rated 5 out of 5 by 1-night Stay for the travel by Shenzhen North Railway station Great and convenient connection to Shenzhen North Railway Station with the coach. Enjoyed a comfortable stay even though they are the rainy days during Easter holiday. All staff @ aloft are nice and energetic. Clean and comfortable stay for the family as well as business traveller. Adjacent to the Wanke plaza with various choices of food and supermarket. Highly recommended to the "Guangxi" fish restaurant with nice staff and comfortable atmosphere. Don't forget to have fun, relax and family gathering on G/F with snooker and table football. Sure, we shall re-visit again soon and take a bicycle ride. April 20, 2016
Rated 4 out of 5 by best location near to the songshan lake March 20, 2016
Rated 2 out of 5 by Big improvements are needed Visit song Shan lake for my get away weekend from the busy city life and I chose to stay at the aloft. The hotel is quite new and the staffs are attentive. I wish they could have more amenity in the room like robes. My sleep was well on the comfy bed. However, the breakfast followed was disaster. By 9:30am, the food was almost gone, and the food quality was beyond terrible. Even the bread was worse than grocery store quality. Stay at hotels for work more than 100 nights, it was the worst I have ever had in an international brand. Need huge improvement in the kitchen. February 5, 2016
Rated 2 out of 5 by Poor breakfast SPG recognition is ZERO. Breakfast is supposed to finish at 10:30am but at 9:30 most food is gone and not refilled. January 4, 2016
Rated 4 out of 5 by A Good Human Interface is Key On this trip, I sense a conscious effort by the management to level up their staff. Special mention must be given to Front Office Manager Addison Chan and his team. Addison adds a stronger human dimension to the experience at the Aloft Songshan Lake and this helps put a face to the hardware. Keep up the good work ladies and gentlemen and thanks for the experience. June 19, 2015
Rated 4 out of 5 by Waitress was attentive The stay was nice, nothing artistically bad except for there is no VPN for us to access the Google, Gmail and Facebook. A hotel that caters to foreign guest must have this basic VPN setup. There was this waitress in the breakfast, whom I must praised. She was very attentive and remember details.I always have a flask which I get some coffee from the restaurant. She will always get the flask from when I arrive and filled up for me. Great work. June 10, 2015
Rated 3 out of 5 by this hotel has good weekend packages The weekend package including breakfast and dinner buffet for two was good. As the hotel keeps a lot of doors and windows open, there were quite a lot of bugs flying around, including mosquitoes and fruit flies and tiny bugs that stick to seafood. That was the only drawback as regards to food. Unlimited fresh fruit juice was extra nice. The seafood specialty was quite nice. We arrived around 9am and was told that the rooms were not ready so we had to wait, and the staff said they would call us as soon as a room is available, so we wandered around and came back until noon, then found out there were still no room available. However, there were some clients in the lobby who were very upset about not being informed that the check-in had to be strictly done at 3pm sharp, and as most clients, same as us, had driven a long way to get there, they were very mad. As a result, the staff quickly gave them rooms once seeing the guests were upset. That made me quite upset, as I had arrived at 9am and have been waiting for a room since. If the hotel has a 3pm check in policy than they should stated it during reservation, if they do not, the staff should not make it up and lie to the guests just for their convenience. And then quickly change their minds once seeing clients upset. I would rather not be upset during check in, that makes it hard to like the hotel afterwards. April 10, 2015
Rated 5 out of 5 by 很有特色 环境和服务都很好 ,附近有很多餐厅,还有超市影院非常方便 February 11, 2016
  • 2016-04-30 T08:56:32.534-05:00
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