Sure. Find a hotel or your destination in the "Stop & Stay" area. It’ll ask your dates of travel and
where you’re going. Then you’ll get your choice of room types and rates. It’s simple and fast making
reservations online.

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If you're a Starwood Preferred Guest® but don't have a username and password, click on Activate Online Account

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Absolutely. Modify your reservation online or call to change it. Your changes are subject to any restrictions on your original reservation.

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Go to the Starwood Preferred Guest Web site and join the frequent guest program that gives you access to exclusive benefits and flexible reward options for magnificent vacation getaways and a lifetime of memories. All of this is yours with no blackout dates* on Free Night Awards. So if we have a standard room on the night of your choice, it’s yours.

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Always. All your information is kept on a secure server. You and only you have access to it. Find out how we protect your information by reading our Privacy Policy.

* No blackouts applies to standard rooms only. Starpoints required for a free night range from 2,000 Starpoints for a weekend night in a standard room at a Category 1 hotel to 35,000 Starpoints for any night in a standard room at many Category 7 hotels. Category 7 properties that are all suites or villas require a higher Starpoint redemption. 

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Find your hotel in the “Stop & Stay” section. Tell us your travel dates, pick your room type and rate. And
you’re in. You’ve got your reservation.

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Of course! A Registered Online Customer can reserve rooms, track reservations and access his/her account from any Starwood Web site - without having to re-enter your information. It's fast, easy and smart.

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You can change personal and credit card information - no problem. But if you change your dates or room features your rate may change. And if you do change this info, cancel your original reservation before you make a new one. What's available on your rebooked date will affect your rate.

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Rooms are guaranteed with your credit card. To avoid being charged, you must follow the cancellation policy outlined by your hotel.

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It's a guarantee your reserved room will be available until check-out time the day after your scheduled arrival. If you don't check-in, the hotel will charge your credit card according to the rules of the rate you reserved. But understand, because hotels experience no-shows, they sometimes overbook. If this happens to you and your reserved room is not available, we'll attempt to secure a room for you at a comparable hotel area for the night(s) in question. You won't be charged for that room, and we'll pay for transportation to that hotel and a telephone call.

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Starwood guarantees that the rates on its branded Web sites (www.starwoodhotels.com, www.sheraton.com, www.fourpoints.com, www.whotels.com, www.alofthotels.com, www.luxurycollection.com, www.lemeridien.com, www.elementhotels.com, www.westin.com, www.stregis.com, www.spg.com) are the lowest rates available. Make a reservation on any Starwood branded Web site and find a lower rate available to the public elsewhere within 24 hours, and Starwood will honor the lower rate plus an additional 10% discount. The complete details are at: Terms & Conditions.

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Starwood's Best Rate Guarantee applies to published rates available to the general public. Group or contracted rates, packaged or opaque rates, or qualified membership rates such as AAA, AARP or government rates don’t count. Get complete details here:  Terms & Conditions.

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If you find a lower rate on a Starwood branded Web site (www.starwoodhotels.com, www.sheraton.com, www.fourpoints.com, www.whotels.com, www.alofthotels.com, www.luxurycollection.com, www.lemeridien.com, www.elementhotels.com, www.westin.com, www.stregis.com, www.spg.com) within 24 hours, you must submit a Best Rate Guarantee claims form to the Starwood Customer Service Center. For complete instructions on submitting a claim, click here.

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Evidence must contain the rules and restrictions that apply to the rate and demonstrate its availability. A screenshot of the reservation confirmation constitutes acceptable evidence. Web sites or advertisements that display rates with availability "Upon Request" must be checked for availability. Starwood will confirm the availability of that rate in its claims process. Note: it is not necessary to book a room at the lower rate in order to submit a claim.

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Call 866-500-0368. Provide your name, original reservation confirmation number and the date you submitted your claim. A Customer Service agent will access the status of your claim.

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Check your browser options and turn off your pop-up blocker

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For your username, call 1-888-625-5144 for assistance in the U.S. or Canada.

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Go to the “Sign In” link at the top of the site. Once you’re signed in, click "Account Activity" in the global navigation bar to access your account information.

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You need to sign in using the “Sign In” link at the top of the site then click "Your Profile."

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It’s probably the network firewalls and online security encryption.

Network Firewalls: If you are accessing the Web from a company network, there is probably a network firewall. The firewall configuration often conflicts with secure transactions. In this case, you will need to contact the hotel directly, or the Worldwide Reservations Office nearest you.

Online Security Encryption: The reservations process is done on a secure site, using SSL (Secure Sockets Layer) Encryption. For security reasons, the online reservations system can only take reservations from Web browsers that accept this type of encryption. Netscape 3.0, Microsoft Internet Explorer 3.0, and America Online 3.0 (and later versions) all support SSL. If you have the most up-to-date Web browser, and are still not able to make bookings online, check the browser's settings to make sure SSL is enabled.

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If you made your booking with the hotel directly, or through a central reservations office, you won’t be able to look it up online.

If the hotel made a change to the reservation in their system, our system will be unable to find the booking. To find your reservations, contact the hotel directly, or the Worldwide Reservations Office nearest you.

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You can modify your reservation online, or call 1-877-232-5638 and make changes over the phone. Changes are subject to restrictions depending on the details of your original reservation.

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The most recent edition of any browser is best for viewing our Web sites. However, at a minimum, we recommend using Internet Explorer 6 or higher for most operating systems - Windows XP, Windows 2000 and Windows Vista. For MAC users, we recommend using Safari 2.0.4 or higher, or Firefox 2.0 or higher. Unfortunately our sites will not work on older browser versions. Be sure to select the 128-bit encrypted (or secure) version, which is required if you wish to make reservations.

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Cookies are bits of information retained on your hard drive that contain your preferences for a particular Web site. Cookies are useful on Starwood Web sites because they store your personal information and hotel preferences so you don't have to re-enter the information every time you make a reservation. Cookies are also needed to carry information from one page to the next during multi-step processes such as reserving a room.

To delete cookies, check your browser for details. Keep in mind deleting a cookie effectively deletes any personalization you previously enjoyed on a site.

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Starwood^® Hotels & Resorts Worldwide, Inc. is one of the leading hotel companies in the world, with more than 1000 hotels in over 93 countries. Starwood owns some of the finest hotel and resorts around the globe, including Sheraton^® Hotels & Resorts, Four Points^® by Sheraton^® Hotels, W Hotels^®, aloft^SM, The Luxury Collection^®, Le Meridien^®, ELEMENT^SM, Westin Hotels & Resorts^®, and St. Regis^® Hotels & Resorts.

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A short description and full list of our brands follow.

Sheraton Hotels & Resortsis the largest of the Starwood brands, with more than 400 hotels and resorts in over 75 countries. Serving the needs of both business and leisure travelers in locations from Argentina to Zimbabwe, Sheraton Hotels & Resorts are located in a majority of the world's most popular cities and resort destinations.

Four Points by Sheraton Hotelsis the full-service hotel brand that delivers the amenities you're looking for - for business and leisure travel alike. There are nearly 142 Four Points in 24 countries, situated in airports, commercial centers in metropolitan areas, smaller cities and vacation destinations. Every Four Points has a fitness room, top-notch room service and nearly all have swimming pools for guests to cool off and relax in after a busy day. There are also meeting rooms, which are ideal for small to midsize meetings, with full catering and business services. All this for surprisingly less than you'd expect.

W Hotelsoffers the personality and chic style of a boutique hotel, while providing the reliability and comprehensive services business travelers expect. All W Hotels have a modern, sophisticated residential design, with an emphasis on elegance and the utmost in comfort. While sharing a common aesthetic and commitment to superlative service, each W Hotel has its own distinct personality reflecting the flavor of its particular city and neighborhood.

Bold and bright, fresh and fun, aloft Hotels is the forward-thinking alternative to the typical travel destination. With its loft-inspired design and free-flowing energy, aloft lets guests customize their stay and celebrate their style. And, as a vision of W Hotels, aloft is full of social aspects, perfect for mixing and mingling. Whether guests enjoy free Wi-Fi throughout the hotel, lounge around or play pool in re;mix, or chit-chat over cocktails in w xyz bar, they are in for an electric, eclectic, always abuzz experience. 

The Luxury Collectionis a unique group of hotels and resorts offering exceptional service to an elite clientele. Many of these hotels - some of them centuries old - are internationally recognized as being among the world's finest. Magnificent décor, spectacular settings, impeccable service, the latest in modern conveniences and amenities - these are qualities that distinguish the world's greatest hotels. And nowhere are they more in evidence than in The Luxury Collection.

Le Meridienoffers a unique European experience with a French flair at more than 120 luxury and upscale hotels in over 50 countries worldwide. The majority of our hotels and resorts are located in the world's top destinations throughout Europe, the Americas, Asia Pacific, the Middle East and Africa.

ELEMENT is a renewing haven for the road-weary traveler. It transforms the extended stay experience by providing guests with a space to live their lives as they wish, at their own pace. Inspired by Westin, ELEMENT promotes balance through a thoughtful, upscale environment. Each room is custom-designed with an inviting, open flow and features such as the Westin Heavenly Bed®, oversize spa shower and modular work-space. Decidedly modern with an emphasis on nature, ELEMENT is intuitively constructed with an efficient use of space that encourages guests to stay connected, feel alive and thrive while they are away. ELEMENT is the smart, renewing haven for extended stay travel.

Westin Hotels & Resorts is a global collection of over 180 upscale hotels, including 30 of the world's finest resorts. Located in the major business centers and resort destinations of the world, each hotel is distinctive in its architecture and setting, yet consistent in quality and service. The service extended by Westin's 45,000 dedicated associates - from the Westin Kids' Club® for infants through 12 years, to Westin One Call, a single dedicated number that "delegates" meeting planning to a Westin sales manager - has led Westin to be recognized repeatedly by leading U.S. Hospitality Indicators.

St. Regis Hotels & Resorts is for the traveler who wants the very best. The last word in opulence, St. Regis' 13 unique properties are situated in the most exclusive parts of some of the world's finest cities. Whether you're conducting business at the highest levels or planning an elegant banquet, you can look to St. Regis for service that anticipates your needs and exceeds your expectations.

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The address, phone and fax numbers are listed at the top of each Hotel Overview page. If a hotel has direct e-mail access, you will find that address there as well.

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Visit www.starwoodhotels.jobs for information on current employment opportunities at Starwood. Or, if you are interested in a particular hotel, please contact its human resources department directly for more information.

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Visit the Starwood Corporate Web site, www.starwoodhotels.com, and click on "Company Information."

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Go to www.starwoodhotels.com, and click on "Investor Relations" within the "Company Information" area. You’ll find stock quotes, financial releases, public offerings - and you can request more information. You may contact our corporate office for more information at:

Starwood Hotels & Resorts Worldwide, Inc.
One StarPoint
Stamford, CT 06902
USA
Tel: 203 964 6000

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Starwood Preferred Guest® Members can earn miles with their frequent flyer program by visiting spg.com/moremiles or by calling 888-627-7143 (in the U.S. and Canada) or 353-21-4539579 (International toll line) and enrolling in the Airline Direct Deposit Program. After switching from points to miles, you will automatically earn miles during your stay at the same rate you would have earned Starpoints®.

When Starpoints are transferred to a frequent flyer account, both accounts must be in the same name otherwise the airline will reject the transfer. This is for the member's protection so that no unauthorized transfers may occur. Once Starpoints transfer to an airline, they may not be returned to the Starwood Preferred Guest account.

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North America, South America, Europe, Africa, The Middle East and Asia Pacific are all on the table. For more information and to talk with us at about opportunities, contact us at: aloft@alofthotels.com

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For developers looking for opportunities we’d like to talk. We offer the finest intelligence including: facilitation in finding sites, the right markets and the right RevPAR levels.

Selecting the best site is a sophisticated process.  It involves numerous and complex considerations. The aloft development team and site assessment specialists step in to help at the very beginning of every project.

Let’s talk. You can contact us here.

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