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How it works

A quick way to find the perfect place. Type in the first few letters of where you'd like to go, and we'll compile a list of matches.

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Claim Form

Find a lower, published, available rate for the same hotel, room type, and dates, prior to or within 24 hours of making a reservation on a Starwood brand Web site.

Complete and submit the claim form.

A Starwood representative will evaluate your claim to ensure it meets our Terms & Conditions.

Within 48 hours, a Starwood representative will contact you with the status of your claim. Should your claim be valid, we will update your current reservation or, if you have yet to book the room, we will ask you to book a new reservation on a Starwood branded website and to email us to advise us of the confirmation number.

Guest Information

All fields except Starwood Preferred Guest® number are required

Email Phone
(Number is required if 2,000 Starpoints® option is chosen below.)

Hotel/Reservation Information

All fields except Reservation Number and Comments are required.

(As it appears on the Starwood brand Web site.)
 Enter dates in this format: MM-DD-YYYY
 Enter dates in this format: MM-DD-YYYY

If you selected Other Web Site, Other or Travel Agency, please provide the name.

Are the currencies of the Starwood brand Web site and the competing rate the same?

Yes No
(Details that will help Starwood process your claim.)
*Which BRG Reward do you prefer to receive?
An additional 10% off the matching rate.
2,000 Starpoints (Please provide your Starwood Preferred Guest number above.)