Starwood Hotels & Resorts

Frequently Asked Questions

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Request for Reasonable Accommodation

  1. How can I apply if I require reasonable accommodation and am unable to apply online?

  2. If you require assistance or a reasonable accommodation in completing the application materials or any aspect of the application process, please contact the local Human Resources office at the worksite where you are applying for a position.

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Fraud Warning

  1. What is Employment Fraud?

  2. It has come to our attention that individuals or companies have been contacting people with false offers of employment, claiming to act on behalf of Starwood, its individual hotels, or Starwood’s brands including Aloft®, Element®, Four Points®, Le Méridien®, Sheraton®, St. Regis®, W®, Westin®, or The Luxury Collection®. These offers are not legitimate.

    Employment Fraud happens when individuals are sent false offers of employment with the sender’s goal of extorting money from the individual. Persons interested in working for Starwood branded hotels are offered employment contracts in exchange for the payment of money in the form of "processing fees" or "payments towards work permits" or the like. Please note that Starwood does not ask job applicants for money or payments in any form; protect yourself by never giving money to any person in connection with an application for a job with one of our hotels.

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  3. What are the characteristics of Employment Fraud?

  4. The following characteristics are typical of Employment Fraud:

    • The correspondence is unsolicited and usually in email format from unauthorized email addresses that use Starwood’s brands (Sheraton, Westin, Four Points, Le Méridien, St. Regis, Aloft, Element, and The Luxury Collection) without Starwood’s permission, such as career.sheratonhotel@hotmail.com.
    • Individuals are asked to provide personal and financial information including address, phone number, Social Security (or similar) identification numbers, date of birth, passport information, and bank account information.
    • Individuals are asked to complete false application forms for employment or visa approval or provide their career details.
    • Individuals are asked to reach out to immigration officers, bank officials, travel agents, courier companies, and lawyers.
    • Correspondence is identified as URGENT or TIME RUNNING OUT.

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  5. What is Starwood’s position on Employment Fraud?

  6. Starwood is not associated with Employment Fraud, the individuals generating the fraud, or the websites used. Our brands and names are used without our permission. Starwood takes these matters seriously. We work with local authorities in an effort to stop this from happening. If you believe you have received a false offer of employment, please contact: employmentfraud@starwoodhotels.com.

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  7. What should someone who believes they have been a victim of Employment Fraud do?

  8. If you believe you have received a false offer of employment, we recommend you do the following:

    • Save all information, including the email or letter with false offer of employment.
    • Do not respond to the email or letter.
    • Do not send any money or provide any personal or financial information.
    • Contact your local police and alert them to this incident.

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  9. How can you learn of legitimate Starwood job opportunities?

  10. If you wish to learn of potential job opportunities at Starwood or its individual hotels, please go to www.starwoodhotels.jobs, and follow directions on how to apply. We can assure you that all jobs and information listed are legitimate. Please do not hesitate to pursue the opportunities you find on our sites.

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Job Search

  1. What if I cannot find my country in the Geographic Location list?

  2. The job search page only includes countries in which Starwood has at least one open position.   If you do not see any job openings at a specific property in your area, you can also search that property’s website to determine if additional employment contact information is available.

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  3. What if I can’t find current job opportunities that match my search criteria?

  4. You can create a profile that will allow our global network of recruiters to find you.  Within your profile, you can also create a job alert that will notify you by email as soon as a job matches your interests, save favorite job searches or set preferences for your job search.

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  5. How will I know if a position is filled?

  6. Positions listed on our careers site are currently active and we are accepting applications. If a position is no longer posted, it has been filled.

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Job Application

  1. How can I apply if I require disability accommodation and am unable to apply online?

  2. If you require assistance or a reasonable accommodation in completing the application materials or any aspect of the application process, please contact the local Human Resources office at the worksite where you are applying for a position.

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  3. Why do I have to register?

  4. As part of the application process, you will be asked to register by specifying a username and password.  You can login at any time to update your profile information and create and maintain job alerts.  Once you enter information in your profile, you will not need to enter the same information again if you apply for multiple jobs.

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  5. Will I need a resume?

  6. You will be asked to enter educational and professional/military experience information during the application process. Although it is not mandatory, you will have the option to upload your resume.

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  7. What if I start but do not finish my application today?

  8. Once you register, all information that you enter will be saved. If you do not submit your application, you can login to update and complete you application at a later time. Your application is not formally submitted until you have completed each step of the application process.

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  9. Can I change my application?

  10. Once you have completed all of the application steps for a specific position, your application cannot be changed. You may, however, withdraw your application at any time.

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  11. When will I hear back?

  12. Due to the volume of applications received, please understand that we cannot respond to each applicant individually. You will be contacted by a human resources specialist if more information is required.

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Profile

  1. What is a profile?

  2. A profile is saved summary of your information that provides several benefits.  First, once you enter your information, you will not have to re-enter it to apply in the future.  If you choose to make your profile searchable, our global network of recruiters can find you.  You can also create a job alert that will notify you by email as soon as a job matches your interests, save favorite job searches or set preferences for your job search.

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  3. How do I change my profile?

  4. You can log in and change your profile information anytime. However, changes to your profile will not affect the information on previously submitted applications.

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  5. How do I stop receiving job notification emails?

  6. If you no longer wish to receive emails from us or wish to make other changes to your profile, please log in to your profile.

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College Recruiting

  1. Do you recruit on college campuses? And what positions do you recruit for?

  2. We actively recruit on campus for our externship, internship and management trainee programs. For information about programs for college students and graduates, please take a look at our College Recruiting section.

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  3. What positions do you recruit on campus for?

  4. We hire from hospitality programs across the United States for three distinct programs:

    • Externship
    • Internship
    • Management Trainee

     

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  5. How do I apply for one of these programs with Starwood?

  6. At this time we recruit for management trainees, interns and externs only at specific U.S. colleges. Check out our Campus Schedule to see if and when we will be visiting your school and contact your career services office for instructions. If we are not scheduled to visit your school, you are welcome and encouraged to apply for other positions that interest you by using our Job Search to search and apply for specific positions.

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  7. What should I do in order to be interviewed on campus?

  8. Please speak to your career services representative and follow your school's instructions on how to submit your resume for consideration.

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  9. What should I do if Starwood will not be visiting my campus?

  10. Please apply directly to the Human Resources department of the hotels where you would like to intern. Perform a hotel search from www.starwood.com to identify hotels in the cities where you are able to secure housing. Starwood hotels are not always able to provide housing to interns and seasonal associates.

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  11. Are there any internship opportunities in the corporate offices?

  12. The vast majority of Starwood associates, including interns, service guests in our hotels and resorts. Any internship opportunities at our corporate offices are listed under the Job Search section.

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