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Frequently Asked Questions

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Request for Reasonable Accommodation

  • How can I apply if I require reasonable accommodation and am unable to apply online?

    If you require assistance or a reasonable accommodation in completing the application materials or any aspect of the application process, please contact the local Human Resources office at the worksite where you are applying for a position.

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Fraud Warning

  • What is Employment Fraud?

    It has come to our attention that individuals or companies have been contacting people with false offers of employment, claiming to act on behalf of Starwood, its individual hotels, or Starwood’s brands including Aloft®, Element®, Four Points®, Le Méridien®, Sheraton®, St. Regis®, W®, Westin®, or The Luxury Collection®. These offers are not legitimate.

    Employment Fraud happens when individuals are sent false offers of employment with the sender’s goal of extorting money from the individual. Persons interested in working for Starwood branded hotels are offered employment contracts in exchange for the payment of money in the form of "processing fees" or "payments towards work permits" or the like. Please note that Starwood does not ask job applicants for money or payments in any form; protect yourself by never giving money to any person in connection with an application for a job with one of our hotels.

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  • What are the characteristics of Employment Fraud?

    The following characteristics are typical of Employment Fraud:

    • The correspondence is unsolicited and usually in email format from unauthorized email addresses that use Starwood’s brands (Sheraton, Westin, Four Points, Le Méridien, St. Regis, Aloft, Element, and The Luxury Collection) without Starwood’s permission, such as career.sheratonhotel@hotmail.com.
    • Individuals are asked to provide personal and financial information including address, phone number, Social Security (or similar) identification numbers, date of birth, passport information, and bank account information.
    • Individuals are asked to complete false application forms for employment or visa approval or provide their career details.
    • Individuals are asked to reach out to immigration officers, bank officials, travel agents, courier companies, and lawyers.
    • Correspondence is identified as URGENT or TIME RUNNING OUT.

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  • What is Starwood’s position on Employment Fraud?

    Starwood is not associated with Employment Fraud, the individuals generating the fraud, or the websites used. Our brands and names are used without our permission. Starwood takes these matters seriously. We work with local authorities in an effort to stop this from happening. If you believe you have received a false offer of employment, please contact: employmentfraud@starwoodhotels.com.

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  • What should someone who believes they have been a victim of Employment Fraud do?

    If you believe you have received a false offer of employment, we recommend you do the following:

    • Save all information, including the email or letter with false offer of employment.
    • Do not respond to the email or letter.
    • Do not send any money or provide any personal or financial information.
    • Contact your local police and alert them to this incident.

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  • How can you learn of legitimate Starwood job opportunities?

    If you wish to learn of potential job opportunities at Starwood or its individual hotels, please go to www.starwoodhotels.jobs, and follow directions on how to apply. We can assure you that all jobs and information listed are legitimate. Please do not hesitate to pursue the opportunities you find on our sites.

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Job Search

  • What if I cannot find my country in the Geographic Location list?

    The job search page only includes countries in which Starwood has at least one open position.   If you do not see any job openings at a specific property in your area, you can also search that property’s website to determine if additional employment contact information is available.

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  • What if I can’t find current job opportunities that match my search criteria?

    You can create a profile that will allow our global network of recruiters (franchise excluded) to find you.  Within your profile, you can also create a job alert that will notify you by email as soon as a job matches your interests, save favorite job searches or set preferences for your job search.

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  • How will I know if a position is filled?

    Positions listed on our careers site are currently active and we are accepting applications. If a position is no longer posted, it has been filled.

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Job Application

  • How can I apply if I require disability accommodation and am unable to apply online?

    If you require assistance or a reasonable accommodation in completing the application materials or any aspect of the application process, please contact the local Human Resources office at the worksite where you are applying for a position.

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  • Why do I have to register?

    As part of the application process, you will be asked to register by specifying a username and password.  You can login at any time to update your profile information and create and maintain job alerts.  Once you enter information in your profile, you will not need to enter the same information again if you apply for multiple jobs.

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  • Will I need a resume?

    You will be asked to enter educational and professional/military experience information during the application process. Although it is not mandatory, you will have the option to upload your resume.

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  • What if I start but do not finish my application today?

    Once you register, all information that you enter will be saved. If you do not submit your application, you can login to update and complete you application at a later time. Your application is not formally submitted until you have completed each step of the application process.

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  • Can I change my application?

    Once you have completed all of the application steps for a specific position, your application cannot be changed. You may, however, withdraw your application at any time.

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  • When will I hear back?

    Due to the volume of applications received, please understand that we cannot respond to each applicant individually. You will be contacted by a human resources specialist if more information is required.

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Profile

  • What is a profile?

    A profile is saved summary of your information that provides several benefits.  First, once you enter your information, you will not have to re-enter it to apply in the future.  If you choose to make your profile searchable, our global network of recruiters can find you.  You can also create a job alert that will notify you by email as soon as a job matches your interests, save favorite job searches or set preferences for your job search.

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  • How do I change my profile?

    You can log in and change your profile information anytime. However, changes to your profile will not affect the information on previously submitted applications.

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  • How do I stop receiving job notification emails?

    If you no longer wish to receive emails from us or wish to make other changes to your profile, please log in to your profile.

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  • What is a franchise job?

    The Starwood career site hosts job postings at Starwood locations around the world, at both corporate locations and hotels.  Candidates can apply for Starwood opportunities by completing an employment application on the career site.  Certain Starwood-branded hotels are franchised, which means they are independently owned and operated.  Starwood does not own or operate franchised hotels.  Owners or operators of franchised hotels are able to market job opportunities available at their hotels on the Starwood career site.  Although jobs at franchised hotels can be posted by a hotel owner/operator on this site, because Starwood is not the employer for those positions, applications must be submitted directly to the hotel owner or operator and cannot be submitted through the Starwood career site.  Starwood does not make any employment decisions regarding employees at franchised hotels, including hiring decisions.

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Campus Recruitment

  • Do you have campus recruitment programs?

    We offer campus recruitment programs throughout the world as well as externships, internships, management training and advanced degree programs for many of our properties and corporate offices. For more information, visit Campus Recruitment.

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  • How do I apply for one of these programs?

    You can explore our current internship and externship opportunities or any of our management training programs. You may also create a profile to receive notifications about upcoming opportunities.

    Campus Recruitment programs are available in China, the United States, Canada, Europe, Africa, the Middle East and South Asia. Additionally, Starwood Vacation Ownership and our corporate locations in the United States also offer rewarding opportunities for talented students looking to supplement their learning by working for the global hospitality leader.

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