In many cases, our Customer Contact Centers are the first contact guests have with our hotels and resorts. Therefore, our associates’ communications with guests are a critical part of the overall guest experience. Each associate works hard to create memorable interactions that bring our brands to life for our guests before they ever step inside the hotel.
Our nine Contact Centers are located in every time zone across the globe: Austin, Texas; Fall River, Massachusetts; Lancaster, California; St. Thomas, Canada; Cork, Ireland; Singapore; Tokyo, Japan; Guangzhou, China; and Gurgaon, India. Many of these locations offer flexible work-at-home programs.
Associates at Customer Contact Centers are available 24 hours a day, seven days a week. Together they speak more than 24 languages.
Candidates for the Customer Contact Center must be motivated in sales and customer service. As a representative of our brands, each associate is provided in-depth brand and technical training and support so that they may create an exceptional experience for our guests.
Each Customer Contact Center lets associates enhance their skills in the sales and customer service areas of our company. Many career opportunities, including transfers to property operations, stem from entry-level positions within the Customer Contact Centers. In addition, all centers operate with a Pay For Performance system that helps Starwood recognize, reward and retain our best people through performance-based premiums in addition to base pay
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