Front Office and Guest Services
The Front Office and Guest Services are both a vital part of Starwood hotels. As keys to our Guest Satisfaction drivers, these departments are critical to the continued success of our hotels, our brands, and our company as a whole. The Front Office and Guest Services departments are in constant contact with guests, and have the most diverse operating exposure within the hotel.
Ideal Front Office and Guest Service associates are passionate about customer service. They look to make our guests comfortable while away from home, whether they are traveling on business or for leisure. Our associates have a keen intuition that allows them to anticipate needs and exceed expectations. These associates have excellent communication skills, can multi-task, are team-oriented, and work diligently to resolve issues when they arise. Front Office and Guest Services associates are constantly looking for ways to enhance the guest experience.
Starwood offers entry-level opportunities such as:
Associates can grow into additional roles in the following areas:
As the communications center of the hotel, the Front Office is often a stepping stone for entry-level managers. Front Office and Guest Services positions offer each candidate the opportunity to communicate on a daily basis with all departments of the hotel, increasing the candidate’s exposure to the full property operation.
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