Six Sigma

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Six Sigma is an internationally recognized approach that helps associates develop innovative, customer-focused solutions and quickly disseminate those innovations across the entire organization.

The Six Sigma program at Starwood Hotels & Resorts Worldwide, Inc. is unique to the hospitality industry. Six Sigma has helped increase our financial performance by improving the quality and consistency of our guests' experiences as well as those of our internal customers. It provides the framework and tools we need to create and maintain superior standards at all properties while dramatically improving the bottom line. The Six Sigma organization reports to divisional leadership and is aligned with the division’s goals and priorities.

Six Sigma candidates are tasked with achieving innovative process improvements in their area of responsibility through the Six Sigma, Lean and Kaizen methodologies. These improvements must result in measurable financial and/or customer loyalty gains. Specialized training teaches Six Sigma associates to be project leaders who can mobilize their team members as well as others in the organization to accomplish the aggressive goals specified in the Project Charter.

Ideal candidates for this discipline have the ability to embrace and implement change, break down cultural barriers, and lead major initiatives across multiple departments. Six Sigma professionals possess excellent analytical and diagnostic skills and are enthusiastic and passionate about what they do.

Here are the various levels of opportunity that exist in Six Sigma:

• Green Belts (GBs) have full-time positions with a portion of their time dedicated to being the Six Sigma point person and project champion and manager.
• Black Belts (BBs) are full-time resources who typically work on new projects. They are a resource to GBs and members of the property’s Executive Committee.
• Master Black Belts are a full-time resource dedicated to creating and managing a portfolio of Six Sigma projects in a given division, area or region. They are a resource to BBs, GBs and Six Sigma Council members in their area.

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