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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Hotel Bristol, a Luxury Collection Hotel, Vienna, Austria

Great Rates for Friends

Experience travel and stay at incredible properties!  Friends of Marriott International, Inc. associates qualify for special hotel rates at our properties around the world. Book your stay and contact your Marriott friend to obtain the Authorization Form before you travel. It’s that easy!


Book an Explore Friends Rate and US$3 per night (or local currency equivalent) will be automatically donated to the TakeCare Relief Fund (at participating properties).




Explore Friends Rates may be used only by friends of Marriott International, Inc. associates or employees of Marriott’s franchisees
and owners.

StarHOT Terms & Conditions

StarHOT provides for discounted rooms at participating hotels for Starwood associates and associates of participating Starwood franchise hotels. This program is for nonbusiness, leisure travel only.

This benefit is offered to all regular full and part time associates upon commencement of employment. Associates must be actively employed to participate in this benefit.  Associates are entitled to book unlimited nights per year, based on availability. 

The following restrictions apply:

  • Any stay, whether one room or multiple rooms, may not exceed 14 room-nights.
  • This benefit is offered on a space available basis at all participating hotels (other than the hotel the associate works in).

Family Discounted Room Rates: Discounted room rates will be made available to immediate family members of eligible associates. Immediate family consists of a spouse, domestic partner*, children, siblings, parents and parents-in-laws.  Family members receive the same benefit, whether or not they accompany the associate. Any associate who misrepresents the eligibility of an individual to obtain a discount, to which that individual is not otherwise entitled, is subject to discipline, up to and including termination of employment.

  • As defined in our benefit plans

STARWOOD PREFERRED GUEST (SPG)

Starwood associates and associates of Starwood branded hotels are NOT eligible to earn Starpoints or airline miles for any hotel expenditures.

Family members who participate in SPG and are paying for a StarHOT rate may earn points on their eligible incidentals but will not earn Starpoints or airline miles for the StarHOT rate itself. Family members can earn Starpoints when paying any other qualifying rate.

Individuals participating in the following incentive programs will continue to earn and redeem points according to program specifications:

  • Team HOT Incentive program
  • North American Divisional Sales Incentive program
  • American Express / SPG program

Note: Associates enrolled in these programs may redeem points for hotel rooms, airline miles, avis car rentals or merchandise in the same manner regular members redeem points. In addition, associates may redeem points for American Express gift checks.

PROGRAM ADMINISTRATION

Important note to hotels using a mandatory guarantee. The non-guaranteed reservation option is possible due to an enhancement made to StarLink. StarLink will override the mandatory guarantee policy for reservations made for the StarHOT rate plan and allow non-guaranteed reservations to be booked, except at resort hotels that require a mandatory deposit at the time of booking. This is a benefit for our associates who do not have access to a credit card at the time of reservation. Hotels must hold and honor these reservations until the designated 4:00 or 6:00 p.m. hold time. After this time, the reservation may be released unless the associate has called with a credit card or mailed a deposit.The non-guaranteed reservation option is possible due to an enhancement made to StarLink. StarLink will override the mandatory guarantee policy for reservations made for the StarHOT rate plan and allow non-guaranteed reservations to be booked, except at resort hotels that require a mandatory deposit at the time of booking. This is a benefit for our associates who do not have access to a credit card at the time of reservation. Hotels must hold and honor these reservations until the designated 4:00 or 6:00 p.m. hold time. After this time, the reservation may be released unless the associate has called with a credit card or mailed a deposit.

Restrictions – Rooms are provided on a space available basis. If occupancy rates for the date(s) requested are at 80% or forecasted to be at 80% or greater then the hotel may close out StarHOT. If occupancy rates are less than 80% or forecasted to be less than 80%, properties are required to set aside a minimum of 5% of their room inventory for associate use. Discounted rooms may not be granted during any special events, such as New Year’s Eve, Super Bowl, Mardi Gras, etc. Blackout dates and other individual property restrictions may apply. We reserve the right to change or cancel this benefit at any time.

RESERVATIONS PROCEDURES

Reservations are to be made using the methods outlined below. Under no circumstances should the destination property be contacted directly.

Reservations can be made as follows:

  • Starwood associates can visit www.one.starwoodhotels.com and select E-Tools to Book StarHOT. Credit card guarantee is required.
  • Associates and family members who do not have access to Starwood ONE can book a reservation on any PC through www.starwoodhotels.com/starhot. Credit card guarantee is required.
  • Dial the Interactive Voice Response (IVR) toll-free number888-625-5140. Please note that the IVR is limited to reservations for ninety (90) days in the future only. For reservations beyond ninety days the websites referenced above are the best method. (For calls originating outside the US, www.starwoodhotels.com/preferredguest/reservations provides a listing of worldwide toll-free numbers.)
  • Rates and detailed property information are included in the above sites.

Reservations may be guaranteed as follows:

  • Credit card guarantee.
  • Advance Deposit - mailing an advance deposit check directly to the property, according to the property’s advance deposit policy. Many properties and resorts require an advance deposit because certain remote destinations have no way to replace a short term cancellation.
  • Making a non-guaranteed reservation that could be released consistent with the property’s non-guaranteed reservation policy. If travel plans change and the associate / family member is unable to utilize the reserved discounted room, he/she is responsible for canceling the reservation(s). Failure to do so will revoke this benefit. Property cancellation and no-show policies and procedures apply to all associate reservations.
  • Associates / family members are responsible for all room, tax and incidental charges.
  • Charges for telephone, laundry, valet, parking, transportation and recreational activities (i.e., golf and tennis) will not be discounted. Applicable local taxes are the responsibility of the associate / family member. Charges incurred must be settled upon checkout. Credit and direct billing privileges will not be extended to associates / family member.

PROOF OF BENEFIT ELIGIBILITY – StarHOT Reservation Authorization Form

Each time an associate / family member makes a StarHOT reservation; the associate must log onto StarwoodOne and generate their StarHot Authorization. The form must be completed by the associate and it will have an automatic signature from the HR Service Center. In the event of a question or concern about a particular StarHOT reservation, properties can identify the origin of the reservation by the property letterhead on which the form is printed.

ASSOCIATE CONDUCT

Associates of Starwood and family members are expected to maintain our standards of conduct at all times while participating in this program at any of our hotels. Associates and family members visiting Starwood properties will be treated in the same manner as regular hotel guests, receiving the same services and courtesies that would otherwise be granted. Likewise, the associate or family member should seek only those services and courtesies that would normally be extended to any guest and are not permitted into back of the house areas.