Customer Service

Service Commitment

At Starwood, we call our shared values "promises." These promises guide our everyday actions and ensure a common understanding of what we can expect from one another.

Starwood's values are:

  • Go the Extra Step by taking actions that build lasting connections and loyalty
  • Play as a Team by working globally and across all teams in the company
  • Do the Right Thing by using good judgment, respecting our guests, communities, associates, owners, partners and the environment

We take care to uphold these promises in every interaction, including those with our guests. We're committed to creating a company that is a great place to work and provides wonderful, diverse guest experiences.

Stacy, Ambassador

I am dedicated to providing highly personalized service and believe that being able to put myself in our guests’ position helps make their journey more enjoyable and memorable. I keep integrity, accountability and respect in mind when working with both guests and colleagues to make sure I always do the right thing.

Evane, Ambassador

We're always looking for new opportunities to wow our guests. I enhance their experiences by working closely with our global team to ensure we are available 24 hours a day. Great customer service, uncompromising care, keeping guest needs in mind, and exceeding their expectations are how I go the extra step every day.

Abdellah, Ambassador

I am thrilled to assist my guests in a friendly and efficient way. On a daily basis I get great pleasure in exceeding my guests’ expectations. I am proud to be part of this great service that incorporates Starwood’s promises.

Guest Reviews