Service Commitment
At Starwood, we call our shared values "promises." These promises guide our everyday actions and ensure a common understanding of what we can expect from one another.
Starwood's values are:
- Go the Extra Step by taking actions that build lasting connections and loyalty
- Play as a Team by working globally and across all teams in the company
- Do the Right Thing by using good judgment, respecting our guests, communities, associates, owners, partners and the environment
We take care to uphold these promises in every interaction, including those with our guests. We're committed to creating a company that is a great place to work and provides wonderful, diverse guest experiences.
Tova, Ambassador
Understanding our guests is paramount to knowing how to meet their expectations. Getting it right for my guests builds reliability and trust. They rely on me to deliver what they need when they need it and, because I do the right thing, they trust that I have their best interests at heart.
Andrew, Consumer Affairs Executive Division
I personally strive to restore the lost balance that has affected a guest experience. With a refreshing level of comfort, I bring an uncomplicated, bespoke perspective to building an exceptional guest experience and lifetime loyalty.
Anabelle, Ambassador
I look for intuitive ways to help guests and aim to give more than expected. Each day serves as a new challenge to identify and anticipate their needs. It brings us joy whenever we learn that our guests had a memorable stay experience. Oftentimes, guests refer to us as their “lucky charm” or Starwood Angel.
