Customer Service

Starwood Preferred Guest

See phone numbers for one country at a time.

Africa

Algeria

  • - SPG Preferred
    +353-21-4511056 (Regional number for Africa)
  • - SPG Gold
    +353-21-4511059 (Regional number for Africa)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Africa)

Cameroon

  • - SPG Preferred
    +353-21-4511056 (Regional number for Africa)
  • - SPG Gold
    +353-21-4511059 (Regional number for Africa)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Africa)

Chad

  • - SPG Preferred
    +353-21-4511056 (Regional number for Africa)
  • - SPG Gold
    +353-21-4511059 (Regional number for Africa)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Africa)

Congo, Republic of the

  • - SPG Preferred
    +353-21-4511056 (Regional number for Africa)
  • - SPG Gold
    +353-21-4511059 (Regional number for Africa)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Africa)

Djibouti

  • - SPG Preferred
    +353-21-4511056 (Regional number for Africa)
  • - SPG Gold
    +353-21-4511059 (Regional number for Africa)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Africa)

Egypt

  • - SPG Preferred
    +353-21-4511056 (Regional number for Africa)
  • - SPG Gold
    +353-21-4511059 (Regional number for Africa)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Africa)

Ethiopia

  • - SPG Preferred
    +353-21-4511056 (Regional number for Africa)
  • - SPG Gold
    +353-21-4511059 (Regional number for Africa)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Africa)

Gabon

  • - SPG Preferred
    +353-21-4511056 (Regional number for Africa)
  • - SPG Gold
    +353-21-4511059 (Regional number for Africa)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Africa)

Gambia

  • - SPG Preferred
    +353-21-4511056 (Regional number for Africa)
  • - SPG Gold
    +353-21-4511059 (Regional number for Africa)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Africa)

Mauritius

  • - SPG Preferred
    +353-21-4511056 (Regional number for Africa)
  • - SPG Gold
    +353-21-4511059 (Regional number for Africa)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Africa)

Morocco

  • - SPG Preferred
    353-21-4511056 (Toll free number)
  • - SPG Gold
    353-21-4511059 (Toll free number)
  • - SPG Platinum
    353-21-4511984 (Toll free number)

Nigeria

  • - SPG Preferred
    +353-21-4511056 (Regional number for Africa)
  • - SPG Gold
    +353-21-4511059 (Regional number for Africa)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Africa)

Senegal

  • - SPG Preferred
    +353-21-4511056 (Regional number for Africa)
  • - SPG Gold
    +353-21-4511059 (Regional number for Africa)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Africa)

Seychelles

  • - SPG Preferred
    +353-21-4511056 (Regional number for Africa)
  • - SPG Gold
    +353-21-4511059 (Regional number for Africa)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Africa)

South Africa

  • - SPG Preferred
    0800 99 4274 (Toll free number)
  • - SPG Gold
    0800 99 4274 (Toll free number)
  • - SPG Platinum
    0800 99 4274 (Toll free number)

Tunisia

  • - SPG Preferred
    +353-21-4511056 (Regional number for Africa)
  • - SPG Gold
    +353-21-4511059 (Regional number for Africa)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Africa)

Uganda

  • - SPG Preferred
    +353-21-4511056 (Regional number for Africa)
  • - SPG Gold
    +353-21-4511059 (Regional number for Africa)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Africa)

Throughout Africa you may call:

  • - Preferred Guest
    +353-21-4511056
  • - Gold Preferred Guest
    +353-21-4511059
  • - Platinum Preferred Guest
    +353-21-4511984

Asia Pacific

Australia

  • - SPG Preferred
    1-800-450-010 (Toll free number)
  • - SPG Gold
    1-800-072-525 (Toll free number)
  • - SPG Platinum
    1-800-450-020 (Toll free number)

Bangladesh

  • - SPG Preferred
    +65-6836 7688
  • - SPG Gold
    +65-6836 7356
  • - SPG Platinum
    +65-6836 7357

Brunei

  • - SPG Preferred
    +65-6838 7688
  • - SPG Gold
    +65-6838 7356
  • - SPG Platinum
    +65-6836 7357

Cambodia

  • - SPG Preferred
    +65-6836 7688
  • - SPG Gold
    +65-6836 7356
  • - SPG Platinum
    +65-6836 7357

China

  • - SPG Preferred
    3051-2777 (Hong Kong) (Toll free number)
    4008-903-588 (Toll free number)
    +6263-5656 (Macau) (Toll free number)
  • - SPG Gold
    3051-2778 (Hong Kong) (Toll free number)
    4008-103-788 (Toll free number)
    +6263-5656 (Macau) (Toll free number)
  • - SPG Platinum
    3051-2779 (Hong Kong) (Toll free number)
    4008-903-988 (Toll free number)
    +6263-5656 (Macau) (Toll free number)

Fiji

  • - SPG Preferred
    +65-6836 7688
  • - SPG Gold
    +65-6836 7356
  • - SPG Platinum
    +65-6836 7357

French Polynesia

  • - SPG Preferred
    +65-6836 7688
  • - SPG Gold
    +65-6836 7356
  • - SPG Platinum
    +65-6836 7357

Guam

  • - SPG Preferred
    1-888-625-4988 (Guam to US)
    65-6836 7688 (Guam to Singapore)
  • - SPG Gold
    1-888-625-4990 (Guam to US)
    65-6836 7356 (Guam to Singapore)
  • - SPG Platinum
    1-888-625-4991 (Guam to US)
    65-6836 7357 (Guam to Singapore)

Hong Kong

  • - SPG Preferred
    3051 2777
  • - SPG Gold
    3051 2778
  • - SPG Platinum
    3051 2779

India

  • - SPG Preferred
    18002582527 (Toll free number)
  • - SPG Gold
    18002582528 (Toll free number)
  • - SPG Platinum
    18002582529 (Toll free number)

Indonesia

  • - SPG Preferred
    0-800-123 5555 (Toll free number)
  • - SPG Gold
    0-800-123 5555 (Toll free number)
  • - SPG Platinum
    0-800-123 5555 (Toll free number)

Japan

  • - SPG Preferred
    0120-92-5659 (Toll free number)
  • - SPG Gold
    0120-92-5759 (Toll free number)
  • - SPG Platinum
    0120-92-5958 (Toll free number)

Korea

  • - SPG Preferred
    +00798-817-1720 (Toll free number)
  • - SPG Gold
    +00798-817-1721 (Toll free number)
  • - SPG Platinum
    +00798-817-1722 (Toll free number)

Macau

  • - SPG Preferred
    6263-5656 (Toll free number)
  • - SPG Gold
    6263-5656 (Toll free number)
  • - SPG Platinum
    6263-5656 (Toll free number)

Malaysia

  • - SPG Preferred
    1800-80-1855 (Toll free number)
  • - SPG Gold
    1800-80-1856 (Toll free number)
  • - SPG Platinum
    1800-80-1857 (Toll free number)

Maldives, Republic of

  • - SPG Preferred
    +65-6836 7688
  • - SPG Gold
    +65-6836 7356
  • - SPG Platinum
    +65-6836 7357

Nepal

  • - SPG Preferred
    +65-6836 7668
  • - SPG Gold
    +65-6836 7356
  • - SPG Platinum
    +65-6836 7357

New Caledonia

  • - SPG Preferred
    +65-6836 7668
  • - SPG Gold
    +65-6836 7356
  • - SPG Platinum
    +65-6836 7357

New Zealand

  • - SPG Preferred
    0800 691 575 (Toll free number)
  • - SPG Gold
    0800 691 582 (Toll free number)
  • - SPG Platinum
    0800 691 607 (Toll free number)

Pakistan

  • - SPG Preferred
    +65-6836 7688
  • - SPG Gold
    +65-6836 7356
  • - SPG Platinum
    +65-6836 7357

Philippines

  • - SPG Preferred
    1800-1651-0655 (Toll free number)
  • - SPG Gold
    1800-1651-0656 (Toll free number)
  • - SPG Platinum
    1800-1651-0657 (Toll free number)

Singapore

  • - SPG Preferred
    1800-325-5555 (Toll free number)
  • - SPG Gold
    1800-325-6565 (Toll free number)
  • - SPG Platinum
    1800-325-7575 (Toll free number)

Taiwan

  • - SPG Preferred
    00801851639 (Toll free number)
  • - SPG Gold
    00801851640 (Toll free number)
  • - SPG Platinum
    00801851641 (Toll free number)

Thailand

  • - SPG Preferred
    +800 325 55555 (Toll free number)
  • - SPG Gold
    +800 325 65656 (Toll free number)
  • - SPG Platinum
    +800 325 75757 (Toll free number)

Vanuatu

  • - SPG Preferred
    +65-6836 7668
  • - SPG Gold
    +65-6836 7356
  • - SPG Platinum
    +65-6836 7357

Vietnam

  • - SPG Preferred
    120852155 (Toll free number)

Throughout Asia Pacific you may call:

  • - Preferred Guest
    +65-6836 7688 (Singapore)
    +81-3-5423 6062 (Japan)
  • - Gold Preferred Guest
    +65-6836 7356 (Singapore)
    +81-3-5423 4815 (Japan)
  • - Platinum Preferred Guest
    +65-6836 7357 (Singapore)
    +81-3-5423 4818 (Japan)

Europe

Albania

  • - SPG Preferred
    +353-21-4511056 (Regional number for Europe)
  • - SPG Gold
    +353-21-4511059 (Regional number for Europe)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Europe)

Austria

  • - SPG Preferred
    01206091929
  • - SPG Gold
    01206091931
  • - SPG Platinum
    01206091932

Belgium

  • - SPG Preferred
    027006613
  • - SPG Gold
    027006614
  • - SPG Platinum
    027006615

Bulgaria

  • - SPG Preferred
    +353-21-4511056 (Regional number for Europe)
  • - SPG Gold
    +353-21-4511059 (Regional number for Europe)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Europe)

Croatia

  • - SPG Preferred
    +353-21-4511056 (Regional number for Europe)
  • - SPG Gold
    +353-21-4511059 (Regional number for Europe)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Europe)

Cyprus

  • - SPG Preferred
    +353-21-4511056 (Regional number for Europe)
  • - SPG Gold
    +353-21-4511059 (Regional number for Europe)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Europe)

Denmark

  • - SPG Preferred
    43314935
  • - SPG Gold
    43314936
  • - SPG Platinum
    43314937

Finland

  • - SPG Preferred
    ++800 325 55555 (Toll free number)
  • - SPG Gold
    0972519658
  • - SPG Platinum
    0972519697

France

  • - SPG Preferred
    0157324866
  • - SPG Gold
    0157324854
  • - SPG Platinum
    0157324839

Georgia, Republic of

  • - SPG Preferred
    +353-21-4511056 (Regional number for Europe)
  • - SPG Gold
    +353-21-4511059 (Regional number for Europe)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Europe)

Germany

  • - SPG Preferred
    069-170776449
  • - SPG Gold
    069-170776459
  • - SPG Platinum
    069-170776460

Greece

  • - SPG Preferred
    00800 353 12030 (Toll free number)
  • - SPG Gold
    00800 353 12030 (Toll free number)
  • - SPG Platinum
    00800 353 12030 (Toll free number)

Hungary

  • - SPG Preferred
    7789809 (from Budapest); 0617789809 (outside Budapest)
  • - SPG Gold
    7789809 (from Budapest); 0617789809 (outside Budapest)
  • - SPG Platinum
    7789809 (from Budapest); 0617789809 (outside Budapest)

Ireland

  • - SPG Preferred
    0216014521
  • - SPG Gold
    0216014522
  • - SPG Platinum
    0216014523

Italy

  • - SPG Preferred
    0223331321
  • - SPG Gold
    0223331335
  • - SPG Platinum
    0223331336

Lithuania

  • - SPG Preferred
    +353-21-4511056 (Regional number for Europe)
  • - SPG Gold
    +353-21-4511059 (Regional number for Europe)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Europe)

Luxembourg

  • - SPG Preferred
    24871227
  • - SPG Gold
    224871630
  • - SPG Platinum
    24871134

Malta

  • - SPG Preferred
    +353-21-4511056 (Regional number for Europe)
  • - SPG Gold
    +353-21-4511059 (Regional number for Europe)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Europe)

Monaco

  • - SPG Preferred
    +353-21-4511056 (Regional number for Europe)
  • - SPG Gold
    +353-21-4511059 (Regional number for Europe)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Europe)

Netherlands

  • - SPG Preferred
    0207006470
  • - SPG Gold
    0207006473
  • - SPG Platinum
    0207006477

Norway

  • - SPG Preferred
    23024987
  • - SPG Gold
    23024988
  • - SPG Platinum
    23024989

Poland

  • - SPG Preferred
    0223060078
  • - SPG Gold
    0223060078
  • - SPG Platinum
    0223060078

Portugal

  • - SPG Preferred
    ++800 325 55555 (Toll free number)
  • - SPG Gold
    ++800 325 65656 (Toll free number)
  • - SPG Platinum
    ++800 325 75757 (Toll free number)

Russia

  • - SPG Preferred
    4999511346
  • - SPG Gold
    4999511346
  • - SPG Platinum
    4999511346

Spain

  • - SPG Preferred
    911776146
  • - SPG Gold
    911776147
  • - SPG Platinum
    911776113

Sweden

  • - SPG Preferred
    0859366310
  • - SPG Gold
    0859366340
  • - SPG Platinum
    0859366341

Switzerland

  • - SPG Preferred
    0445111546
  • - SPG Gold
    0445111547
  • - SPG Platinum
    0445111548

United Kingdom

  • - SPG Preferred
    02035646335
  • - SPG Gold
    02035646336
  • - SPG Platinum
    02035646337

Throughout Europe you may call:

  • - Preferred Guest
    +353-21-4511056
  • - Gold Preferred Guest
    +353-21-4511059
  • - Platinum Preferred Guest
    +353-21-4511984

Latin America

Argentina

  • - SPG Preferred
    0800 777 7555 (Toll free number)
  • - SPG Gold
    0800 777 6565 (Toll free number)
  • - SPG Platinum
    0800 777 7575 (Toll free number)

Brazil

  • - SPG Preferred
    0800 891 3570 (Toll free number)
  • - SPG Gold
    0800 891 3571 (Toll free number)
  • - SPG Platinum
    0800 891 3572 (Toll free number)

Chile

  • - SPG Preferred
    123 00 20 4485 (Toll free number)
  • - SPG Gold
    123 00 20 0653 (Toll free number)
  • - SPG Platinum
    123 00 20 0797 (Toll free number)

Colombia

  • - SPG Preferred
    01800 912 5588 (Toll free number)
  • - SPG Gold
    01800 912 5592 (Toll free number)
  • - SPG Platinum
    01800 912 5572 (Toll free number)

Costa Rica

  • - SPG Preferred
    0800 011 0816 (Toll free number)
  • - SPG Gold
    0800 011 0814 (Toll free number)
  • - SPG Platinum
    0800 011 0812 (Toll free number)

Ecuador

  • - SPG Preferred
    +52-55-5242 5660
  • - SPG Gold
    +52-55-5242 5972
  • - SPG Platinum
    +52-55-5242 5973

El Salvador

  • - SPG Preferred
    +52-55-5242 5660
  • - SPG Gold
    +52-55-5242 5972
  • - SPG Platinum
    +52-55-5242 5973

Guatemala

  • - SPG Preferred
    +52-55-5242 5660
  • - SPG Gold
    +52-55-5242 5972
  • - SPG Platinum
    +52-55-5242 5973

Guyana

  • - SPG Preferred
    +52-55-5242 5660
  • - SPG Gold
    +52-55-5242 5972
  • - SPG Platinum
    +52-55-5242 5973

Mexico

  • - SPG Preferred
    001-800-545-7853 (Toll free number)
  • - SPG Gold
    001-800-545-7854 (Toll free number)
  • - SPG Platinum
    001-800-545-7935 (Toll free number)

Nicaragua

  • - SPG Preferred
    +52-55-5242 5660
  • - SPG Gold
    +52-55-5242 5972
  • - SPG Platinum
    +52-55-5242 5973

Panama, Republic of Panama

  • - SPG Preferred
    001 800 545 7853 (Toll free number)
  • - SPG Gold
    001 800 545 7854 (Toll free number)
  • - SPG Platinum
    001 800 545 7935 (Toll free number)

Paraguay

  • - SPG Preferred
    +52-55-5242 5660
  • - SPG Gold
    +52-55-5242 5972
  • - SPG Platinum
    +52-55-5242 5973

Peru

  • - SPG Preferred
    0800 51 674 (Toll free number)
  • - SPG Gold
    0800 51 675 (Toll free number)
  • - SPG Platinum
    0800 51 676 (Toll free number)

Puerto Rico

  • - SPG Preferred
    1 800 545 7853 (Spanish service) (Toll free number)
    1 888 625 4988 (Toll free number)
  • - SPG Gold
    1 800 545 7854 (Spanish service) (Toll free number)
    1 888 625 4990 (Toll free number)
  • - SPG Platinum
    1 800 545 7935 (Spanish service) (Toll free number)
    1 888 625 4991 (Toll free number)

Uruguay

  • - SPG Preferred
    000 405 4157 (Toll free number)
  • - SPG Gold
    000 405 4157 (Toll free number)
  • - SPG Platinum
    000 405 4157 (Toll free number)

Venezuela

  • - SPG Preferred
    0800 100 2161 (Toll free number)
  • - SPG Gold
    0800 100 2188 (Toll free number)
  • - SPG Platinum
    0800 100 3512 (Toll free number)

Throughout Latin America you may call:

  • - Preferred Guest
    +52-55-47387022
  • - Gold Preferred Guest
    +52-55-47387023
  • - Platinum Preferred Guest
    +52-55-47387024

Middle East

Bahrain

  • - SPG Preferred
    800 00038 (Toll free number)
  • - SPG Gold
    800 00038 (Toll free number)
  • - SPG Platinum
    800 00038 (Toll free number)

Israel

  • - SPG Preferred
    +800 325 55555 (Toll free number)
  • - SPG Gold
    +800 325 65656 (Toll free number)
  • - SPG Platinum
    +800 325 75757 (Toll free number)

Jordan

  • - SPG Preferred
    +353-21-4511056 (Regional number for Middle East)
  • - SPG Gold
    +353-21-4511059 (Regional number for Middle East)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Middle East)

Kuwait

  • - SPG Preferred
    +353-21-4511056 (Regional number for Middle East)
  • - SPG Gold
    +353-21-4511059 (Regional number for Middle East)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Middle East)

Lebanon

  • - SPG Preferred
    +353-21-4511056 (Regional number for Middle East)
  • - SPG Gold
    +353-21-4511059 (Regional number for Middle East)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Middle East)

Oman

  • - SPG Preferred
    +353-21-4511056 (Regional number for Middle East)
  • - SPG Gold
    +353-21-4511059 (Regional number for Middle East)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Middle East)

Qatar

  • - SPG Preferred
    +353-21-4511056 (Regional number for Middle East)
  • - SPG Gold
    +353-21-4511059 (Regional number for Middle East)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Middle East)

Saudi Arabia

  • - SPG Preferred
    800 844 1349 (Toll free number)
  • - SPG Gold
    800 844 1350 (Toll free number)
  • - SPG Platinum
    800 844 1351 (Toll free number)

Syria

  • - SPG Preferred
    +353-21-4511056 (Regional number for Middle East)
  • - SPG Gold
    +353-21-4511059 (Regional number for Middle East)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Middle East)

Turkey

  • - SPG Preferred
    00800 353 90209 (Toll free number)
  • - SPG Gold
    00800 353 90209 (Toll free number)
  • - SPG Platinum
    00800 353 90209 (Toll free number)

United Arab Emirates

  • - SPG Preferred
    800 0441 3234 (Toll free number)
  • - SPG Gold
    800 0441 3234 (Toll free number)
  • - SPG Platinum
    800 0441 3234 (Toll free number)

Yemen

  • - SPG Preferred
    +353-21-4511056 (Regional number for Middle East)
  • - SPG Gold
    +353-21-4511059 (Regional number for Middle East)
  • - SPG Platinum
    +353-21-4511984 (Regional number for Middle East)

Throughout Middle East you may call:

  • - Preferred Guest
    +353-21-4511056
  • - Gold Preferred Guest
    +353-21-4511059
  • - Platinum Preferred Guest
    +353-21-4511984

North America

Anguilla

  • - SPG Preferred
    +1-519-637-6500 (Regional number for North America)
  • - SPG Gold
    +1-519-637-6500 (Regional number for North America)
  • - SPG Platinum
    +1-519-637-6500 (Regional number for North America)

Aruba

  • - SPG Preferred
    +1-519-637-6500 (Regional number for North America)
  • - SPG Gold
    +1-519-637-6500 (Regional number for North America)
  • - SPG Platinum
    +1-519-637-6500 (Regional number for North America)

Bahamas

  • - SPG Preferred
    +1-519-637-6500 (Regional number for North America)
  • - SPG Gold
    +1-519-637-6500 (Regional number for North America)
  • - SPG Platinum
    +1-519-637-6500 (Regional number for North America)

British Virgin Islands

  • - SPG Preferred
    1-519-637-6500 (Regional number for North America)
  • - SPG Gold
    1-519-637-6500 (Regional number for North America)
  • - SPG Platinum
    1-519-637-6500 (Regional number for North America)

Canada

  • - SPG Preferred
    1-888-625-4988 (Toll free number)
  • - SPG Gold
    1-888-625-4990 (Toll free number)
  • - SPG Platinum
    1-888-625-4991 (Toll free number)
  • - SPG Resorts
    1-855-ESCAPE1 (Toll free number)

Cayman Islands

  • - SPG Preferred
    +1-519-637-6500 (Regional number for North America)
  • - SPG Gold
    +1-519-637-6500 (Regional number for North America)
  • - SPG Platinum
    +1-519-637-6500 (Regional number for North America)

Saint Lucia

  • - SPG Preferred
    +1-519-637-6500 (Regional number for North America)
  • - SPG Gold
    +1-519-637-6500 (Regional number for North America)
  • - SPG Platinum
    +1-519-637-6500 (Regional number for North America)

United States

  • - SPG Preferred
    1-888-625-4988 (Toll free number)
  • - SPG Gold
    1-888-625-4990 (Toll free number)
  • - SPG Platinum
    1-888-625-4991 (Toll free number)
  • - SPG Resorts
    1-855-ESCAPE1 (Toll free number)

Virgin Islands

  • - SPG Preferred
    1-888-625-4988 (Toll free number)
  • - SPG Gold
    1-888-625-4990 (Toll free number)
  • - SPG Platinum
    1-888-625-4991 (Toll free number)

Throughout North America you may call:

  • - Preferred Guest
    1-519-637-6500
  • - Gold Preferred Guest
    1-519-637-6500
  • - Platinum Preferred Guest
    1-519-637-6500

Please note: For numbers marked + you may need to use an international direct dialing (IDD) Access Code, and your call may incur long distance charges. The IDD access code is 00 for most countries.