Customer Service

Overview

Ask Us a Question

Answers to our most frequently asked questions.GO

FOR HELP WITH RESERVATIONS

  • In the U.S. or Canada call:
  • Toll Free 1-877-STARWOOD

SPG MEMBER SERVICE

  • In the U.S. or Canada call:
  • Toll Free 1-888-625-4988

WORLDWIDE

Speak with Starwood Preferred Guest ® Customer Care. Just select the country you are calling from below. Or,  see a single list of all phone numbers.

HAVE US CALL YOU

Simply enter your phone number and have us call you at a time that’s convenient for you. GO

CUSTOMER CARE ASSISTANCE

Feel free to contact our Customer Service department regarding a recent hotel experience.

CALL US

1-800-328-6242 if you are calling from the U.S. or Canada. For reservations only, dial 1-877-STARWOOD.

EMAIL US

Contact us to compliment a hotel, express a concern or to ask a question. Go

WRITE US

Starwood Hotels & Resorts Worldwide, Inc.
Corporate Customer Service
P.O. Box 20190
St. Thomas, ON Canada N5P 4H4

INFORMATION FOR TRAVEL PROFESSIONALS AND MEETING & EVENT PLANNERS

TRAVEL PROFESSIONALS

Guide your clients to memorable travel experiences. Find all the resources you need at StarwoodPro.

MEETING & EVENT PLANNERS

Visit Starwood Meetings & Events to plan an inspired meeting or event. You’ll find detailed information, including our simple online Request for Proposal (RFP).

ADDITIONAL STARWOOD RESOURCES

STARWOOD VACATION NETWORK

Discover a better way to see the world. Contact Starwood Vacation network. Go

STARWOOD RESIDENCES

Unlock a world of extraordinary living. Contact Starwood Residences. Go

CORPORATE CONTACTS

Get in touch with Starwood Hotels & Resorts for Real Estate Development, Media Contacts or Investor Relations. Go

Our Service Commitment

At Starwood, we call our shared values "promises." These promises guide our everyday actions and ensure a common understanding of what we can expect from one another. Learn more

Feel free to contact our Customer Service department regarding a recent hotel experience. Rest assured you will receive a prompt response.