Customer Service


Our Service Commitment

At Starwood, we call our shared values "promises." These promises guide our everyday actions and ensure a common understanding of what we can expect from one another. Learn more

Feel free to contact our Customer Service department regarding a recent hotel experience. Rest assured you will receive a prompt response.

Email Us

Contact us to compliment a hotel, express a concern or to ask a question. Go >

Online Chat

Chat with a Starwood Hotels & Resorts associate. Go >

Call Us

To contact our Customer Service department regarding a recent hotel experience, dial 1-800-328-6242 if you are calling from the U.S. or Canada. For reservations only, dial 1-888-625-5144.

Write Us

  • Mail:
  • Starwood Hotels & Resorts Worldwide, Inc.
  • Corporate Customer Service
  • P.O. Box 20190
  • St. Thomas, ON Canada N5P 4H4
  • Fax:
  • 1-519-633-4931

Starwood Vacation Ownership

Discover a better way to see the world. Contact Starwood Vacation Ownership. Go >

Starwood Residences

Unlock a world of extraordinary living. Contact Starwood Residences. Go >

Worldwide Reservations

Dial 1-888-625-4988 if you are in the U.S. or Canada. If you are calling from somewhere else, choose your country to find the appropriate numbers. Or,see a single list of all phone numbers.

Starwood Preferred Guest Customer Care

Speak with Starwood Preferred Guest ® Customer Care. Just select the country you are calling from below. Or,see a single list of all phone numbers.

Travel Professionals & Event Planners

Travel Professionals: Guide your clients to memorable travel experiences. Find all the resources you need at StarwoodPro.

Meeting & Event Planners: Visit Starwood Meetings & Events to plan an inspired meeting or event. You’ll find detailed information, including our simple online Request for Proposal (RFP).

Guest Reviews