Frequently Asked Questions

Are all Design Hotels member hotels SPG Partner Hotels?

No. Only select Design Hotels member hotels are SPG Partner Hotels that participate in the SPG Program. To view a list of Design Hotels member hotels that are SPG Partner Hotels please click here.

Where can I learn more about Design Hotels?

Click here to learn more about Design Hotels.

How can I book a Partner Stay at a Design Hotels member hotel that is an SPG Partner Hotel?

You can only book a Partner Stay at a Design Hotels member hotel that is an SPG Partner Hotel through Starwood Partner Channels which are Starwood Websites, SPG Apps, or Starwood Customer Contact Centers.

Can I earn Starpoints or Eligible Nights for stays booked through my corporate booking tool, or when booking directly with the property at Design Hotels member hotels?

No. Only Partner Stays at Design Hotels member hotels that are SPG Partner Hotels booked through Starwood Partner Channels (Starwood Websites, SPG Apps, and Starwood Customer Contact Centers) are eligible for earning Starpoints and Eligible Stays and Eligible Nights towards meeting the Gold Minimum Requirement and the Platinum Minimum Requirement in the SPG Program.

How many Starpoints will I earn during a Partner Stay at a Design Hotels member hotel that is an SPG Partner Hotel?

During Partner Stays at Design Hotels member hotels that are SPG Partner Hotels booked through Starwood Channels (Starwood Websites, SPG Apps or our Customer Contact Center) Preferred Guest members will earn two Starpoints and Gold Preferred Guests and Platinum Preferred Guests earn a 50% Starpoints bonus to equal three Starpoints for every Partner Eligible Charge. Platinum Preferred Guests with 75 Eligible Nights earn an 100% Starpoints bonus to equal four Starpoints for every Partner Eligible Charge.

Is there a maximum number of Starpoints that I can earn from Partner Stays at Design Hotels member hotels that are SPG Partner Hotels?

No, there is no maximum number of Starpoints an SPG Member can earn from Partner Stays at Design Hotels member hotels that are SPG Partner Hotels.

Is there a maximum number of Eligible Nights or Eligible Stays that I can earn from Partner Stays at Design Hotels member hotels that are SPG Partner Hotels?

No, there is no maximum number of Eligible Nights or Eligible Stays towards meeting the Gold Minimum Requirement and the Platinum Minimum Requirement in the SPG Program that I can earn from Partner Stays at Design Hotels member hotels that are SPG Partner Hotels.

Can I earn Starpoints and Eligible Nights towards meeting the Gold Minimum Requirement and the Platinum Minimum Requirement in the SPG Program for guest rooms I am not staying in at a Design Hotels member hotel that is an SPG Partner Hotel?

You may earn Starpoints on up to 3 guest rooms per night of a Partner Stay at a Design Hotels member hotel that is an SPG Partner Hotel, provided that you stay in one of the 3 guest rooms and pay for all the rooms.

Can I earn Starpoints for food & beverage spend at a Design Hotels member hotel that is an SPG Partner Hotel when not staying at the hotel?

No, only food and beverage spend (excluding alcoholic beverage where prohibited by law) during a Partner Stay and charged to the folio may earn Starpoints.

As an SPG Pro Travel Professional or an SPG Pro Executive Assistant, can I earn Starpoints or Eligible Nights when booking transient bookings on behalf of my travelers?

SPG Pro Travel Professionals and Executive Assistants are eligible to earn Starpoints and Eligible Nights towards meeting the Gold Minimum Requirement and the Platinum Minimum Requirement in the SPG Program for SPG Pro Travel Professional Bookings or SPG Pro Executive Assistant Bookings made on behalf of travelers at Design Hotels member hotel that is an SPG Partner Hotel. Eligible SPG Pro Travel Professional Bookings or SPG Pro Executive Assistant Bookings must be made through Starwood Channels (Starwood Websites, SPG Apps, or Starwood Customer Contacts Centers). Bookings made through a GDS or directly with a Design Hotels member hotel that is an SPG Partner Hotel are not eligible for Starpoints or Eligible Nights.

Will Design Hotels member hotels that are SPG Partner Hotels offer SPG Member benefits on Partner Stays?

All SPG Members are eligible to receive the following benefits during a Partner Stay at a Design Hotels member hotel that is an SPG Member Hotel: free in-room internet and one free bottle of water per guest per day.

Gold Preferred Guest and Platinum Preferred Guests will automatically receive Starpoints as their elite welcome gift – 250 Starpoints for Gold Preferred Guests and 500 Starpoints for Platinum Preferred Guests per Partner Stay.

For further information, please visit http://www.starwoodhotels.com/design/about/about-design.html.

Can I earn Starpoints, Eligible Stays or Eligible Nights for groups, meetings, or events contracted through the sales team at a Design Hotels member hotel that is an SPG Partner Hotel?

SPG Members will not earn Starpoints or Eligible Nights towards meeting the Gold Minimum Requirement and the Platinum Minimum Requirement in the SPG Program for groups, meetings, or events at a Design Hotels member hotel that is an SPG Partner Hotel.

Will Partner Stays at Design Hotels member hotels that are SPG Partner Hotels be eligible for the same partner benefits as Stays at SPG Participating Hotels?

In most cases Partner Stays at Design Hotels member hotels that are SPG Partner Hotels be eligible for the same partner benefits as Stays at SPG Participating Hotels including with respect to benefits earned through the Starwood Preferred SPG® Credit Card from American Express (for U.S., Canadian, and UK, and Japan residents), Crossover Rewards, Your World Rewards, and Uber. See partner terms for additional information.

How do I report a Missing Stay at a Design Hotels member hotel that is an SPG Partner Hotel?

If you have booked through a Starwood Channel (the Starwood Websites, SPG Apps, or a Starwood Customer Contact Center) and you did not receive Starpoints or Eligible Stays or Eligible Nights towards meeting the Gold Minimum Requirement and the Platinum Minimum Requirement in the SPG Program for your Partner Eligible Stay and it has been at least 7 days since check-out, you may Report a Missing Stay online or contact the hotel directly.

Can I redeem Starpoints for a Free Night Award at a Design Hotels member hotel that is an SPG Partner Hotel?

Yes, Starpoints can be redeemed for Free Night Awards at Design Hotels member hotels which are SPG Partner Hotels.

Will Design Hotels member hotels that are SPG Partner Hotels participate in promotions and special offers?

Design Hotels member hotels that are SPG Partner Hotels may from time to time participate in promotions and special offers. Please review the terms and conditions of each promotion and special offer to see what hotels are included.

Who do I contact for an issue regarding a Partner Stay at a Design Hotels member hotel that is an SPG Partner Hotel?

For any issues regarding a Partner Stay at a Design Hotels member hotel that is an SPG Partner Hotel, please reach out to the Starwood Customer Contact Center.

Does Starwood's Best Rate Guarantee (BRG) program apply to Design Hotels member hotels that are SPG Partner Hotels?

Design Hotels member hotels that are SPG Partner Hotels booked through Starwood Channels will participate in Starwood's Best Rate Guarantee (BRG) program in a limited capacity. Please see the BRG Terms for the specific details on how the BRG program applies to Design Hotels member hotels that are SPG Partner Hotels.

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