Guests must be 21 years or older to check in to the hotel.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
We welcome dogs weighing up to 40 pounds. Other pets may be allowed at the discretion of the hotel manager—please contact the hotel to discuss your needs. Pet owners must sign a waiver at check-in agreeing to our pet regulations, and we reserve the right to charge for damage caused by the pet or any additional cleaning needed.
Health & Well-Being Policies
For the health and wellness of all our guests, Element Lexington offers a 100% smoke-free environment. Smoking is prohibited in all guest rooms and all hotel public areas, except in designated outdoor areas. A $250 fee will be charged to any guest who violates the smoking policy.
Check Cashing Policy
Check cashing services are available to guests who present valid identification and a valid credit card as back up. There is a limit of $100 per day.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
All major credit cards are accepted, as well as cash and travelers checks. Cash payment can be used to settle hotel charges upon check-out; however, a valid credit card must be provided at check-in as a form of deposit. Personal checks are accepted with valid photo ID. Credit card authorization forms accepted. Please contact the hotel for further information.