Guests must be 21 years or older in order to check in to the hotel.
Connecting Room Policy
The hotel offers some connecting rooms, which are subject to availability, so please inquire in advance if you are interested. We will do our best to meet your needs, but cannot guarantee availability.
Guests who wish to pay in cash must pay the total room rate plus tax for the entire stay at check-in, plus an additional incidental deposit of $200 on a valid credit card. This deposit will be refunded at checkout after room inspection. Any damage incurred or evidence of smoking will forfeit the deposit.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Check-In & Checkout Policies
Early Arrival Policy
Check-in begins at 3pm. We will do our best to accommodate guests who arrive earlier, but we cannot guarantee room availability for early arrivals. We are happy to store luggage until your guest room is available.
Early Departure Policy
If you need to depart earlier than your original reservation date, please let the front desk know by 12 noon on your intended departure date and no fee will be charged.
Late Checkout Policy
Check-out time is at 12 noon. Late check-outs are sometimes possible, subject to room availability, so please ask at the front desk. Guests who check out between 2pm and 6pm will be charged a late check-out fee equal to half the room rate. After 6pm, a full additional night will be charged.
Alcoholic beverages purchased at the hotel may be consumed in all our public spaces, except the pool area and Motion fitness center. Alcohol purchased outside the hotel may only be consumed in guest rooms.
We welcome dogs weighing up to 40 pounds and are happy to provide a dog bed, mat, and doggy bag of supplies upon arrival. No additional fees are charged unless damages are incurred or extra cleaning is required. Dogs must be leashed in all public areas of the hotel, and they are not permitted in the pool area and Motion fitness center, or in the lobby during breakfast and Relax evening reception hours. Dogs may not be left unattended in guest rooms at any time.
Our pool is open every day from 6am to 10pm, but please be aware that no lifeguard is on duty. Children 17 years or younger must be accompanied by an adult. For our guests' safety, running or horseplay is prohibited in the pool area, and food and beverages are not permitted.
Health & Well-Being Policies
For the health and wellness of all our guests, the hotel offers a 100% smoke-free environment. Smoking is prohibited in all guest rooms and all hotel public areas, except in designated outdoor areas. There is a $250 cleaning fee for smoking in guest rooms.
We do accept personal checks for payment of hotel charges. Checks must be received at least 7 business days prior to arrival.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Gift Certificate Policy
If you wish to use a gift certificate for a complimentary night's stay, please be sure to bring the original certificate to present at check-in. Copies of gift certificates will not be accepted.