Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Políticas de check-in/check-out
Early Arrival Policy
Standard check-in time is 3pm. Early check-in is offered based upon availability.
Valid government issued identification is required at the time of check-in.
TDD equipment is available at the front desk. A wheelchair is also available at no charge.
Alcohol purchased outside the hotel is not permitted in public areas. Alcohol consumption is allowed in licensed areas only.
Pets weighing up to 50 pounds are allowed. Pet owners must sign a waiver at check-in agreeing to our pet regulations, and we reserve the right to charge for damage repairs or additional cleaning. A non-refundable 50 CAD fee will apply if excessive cleaning is required.
Swimming pool use is for registered guests only. No beverages are permitted in the pool area.
Políticas de saúde e bem-estar
For the health and wellness of all our guests, the hotel offers a 100% smoke-free environment. Smoking is prohibited in all guest rooms and all hotel public areas, except in designated outdoor areas. A 200 CAD cleaning fee will be charged to any guest who violates the smoking policy.
Políticas de pagamento
Personal checks are not accepted as a method of payment. Only certified checks are accepted.
Credit Card Policy
A guest who wishes to pay with a credit card must present the card in person along with a valid picture ID.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.